Please check our staging site:
We’ve added a static block to display customer reviews, at the bottom of the cart page. After the latest update(s), only the image that is part of the static block is visible, the actual reviews are not showing.
Could you help us troubleshoot?
Try to disable “Advanced Layout” in XStore–>Theme Options–>WooCommerce(Shop)–>Cart/Checkout
that was one of the first things I’ve tried. The ‘break’ seems to be unrelated to the advanced layout as the reviews still didn’t show. Something else from the update is causing the issue…
Provide temporary FP access, so we can take a closer look.
Also, contact support of the plugin you are using for reviews.
I will ask our developer to provide FTP access within 30 mins.
But please note, that our development team will work on the staging site tomorrow and they will probably lock out any externals to prevent code breaking.
FTP credentials in private
We can’t connect:
Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server
Do you have a staging site where the static block is still displayed on the Cart page? To be able to compare settings on both sites.
The firewall was still configured to allow only a specific IP address. It’s open to connect now
As for the comparison: our production site displays the reviews on the cart page just fine (version 4.1.5)
our development team had a look and created a fix.
For future reference, we use WP Business Reviews (https://wpbusinessreviews.com/). It seemed to be an error from Xstore’s static block cache. Deactivating this feature solves it.
–This seems to be a bug in the static blocks / theme conflict with the ‘nested’ shortcodes
When the code of customer reviews is added ([wpbr_collection id=”8141″]) directly to the page, the review slider appears twice.
Could also be in the testimonial plugin that doesn’t support this.
As a fix, we have now put the code of the static block directly in the shopping cart.
We are glad that you sorted it out.
Thanks for letting us know!
Have a nice day!
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