Problem with the store’s filters - by CJCORP

This topic has 13 replies, 2 voices, and was last updated 1 year, 5 months ago ago by Rose Tyler

  • Avatar: CJCORP
    CJCORP
    Participant
    August 26, 2022 at 11:34

    Hello,
    I have a problem with the filters in my store.

    I have created the sidebar of my store, they are displayed for all my categories except one, named: “Thés Parfumés”.

    I am sending you 2 screens, 1 where the filters of the sidebar and 1 other that does not display.

    https://imgur.com/K9Rbu1I.png (does not work)

    https://imgur.com/qEEeyR1.png (works)

    I also send you my credentials

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2022 at 13:06

    Hello,

    How does it work when the default WC theme – Storefront is activated on your site?
    It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.

    Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

    Regards

    Avatar: CJCORP
    CJCORP
    Participant
    August 26, 2022 at 15:10

    Thank you for your answer.

    When I switch the theme to storefront all my store filters disappear I only find the basic widgets. I don’t really understand what’s going on.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2022 at 07:22

    Hello,

    When you activate the default theme, widgets are different and it is normel, please set a few widgets into the Shop sidebar and check it all of them are displayed in “Thés Parfumés” category.
    If you face the same problem independently of the theme, contact the support of WooCommerce and WP support. Let them know that the problem is independent of the theme.
    When you activate XStore back, set widgets as they were – https://prnt.sc/Xcg0EgLEkl07

    Regards

    Avatar: CJCORP
    CJCORP
    Participant
    August 29, 2022 at 10:59

    Hi,

    so I tried your method and it’s probably due to the theme, because by activating the theme “storefont” on the store the filters are displayed well in all categories.

    When I put back the Theme Xstore I have the same problem, the filters are not displayed only in the category “Thés Parfumés”

    Do you understand what’s going on?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2022 at 13:25

    Hello,

    Provide FTP access, please.
    ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.
    I will pass this topic to our dev team.

    Regards

    Avatar: CJCORP
    CJCORP
    Participant
    August 29, 2022 at 14:53

    Done

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2022 at 15:40

    Hello,

    Thanks for the reply.
    I’ve passed this topic to one of our developers, and I will let you know once get an answer. Please be patient and do not change access.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2022 at 18:26

    Hello,

    We checked your web-site with the StoreFront default WooCommerce theme and we found that when the default Price filter is added to the sidebar area -> https://prnt.sc/dv_Pb3FMfqdO it is not showing on that category -> https://prnt.sc/vS9NMqrHvprm
    That price filter also is not shown on another product category -> https://prnt.sc/sAdECELxzgOp

    We checked your situation deeply and found that many products on thes parfumes category are not able to be bought -> https://prnt.sc/Fc1dx9RbqozX

    Changed one products variations -> https://prnt.sc/nXkRbjjpAWiu but filters are still not showing

    We also tried to change the amount of products shown but filters are still not shown.

    According to the fact that with the Storefront there is no default Filter by price widget as well, we would recommend you to contact WooCommerce plugin support with such question. https://wordpress.org/support/plugin/woocommerce/ Once they give you an answer, write us as well to understand whose issue it is. Screenshots of added default Price filter widget and frontend (without that widget) were provided to you above.

    Regards

    Avatar: CJCORP
    CJCORP
    Participant
    August 31, 2022 at 21:10

    Thanks a lot for your answer, and for all the time you had to spend on it.

    As you advised, I sent a message to the support.

    I put the link of the topic here and I will keep you updated on the answer.

    https://wordpress.org/support/topic/problem-with-the-stores-filters/

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2022 at 08:08

    Hello,

    Thanks for understanding.

    Regards

    Avatar: CJCORP
    CJCORP
    Participant
    September 2, 2022 at 08:50

    This is what they told me,

    Navigating to: https://chanomi.tempurl.host/product-category/thes-parfumes/
    makes the filters vanish: https://d.pr/i/4BMyGU

    I am afraid we cannot do much since we cannot check the widget settings for you. Does your theme maybe have widget visibility settings? I can see that there is really no output: https://d.pr/i/wSoimF

    The layered navigation is not loaded to begin with.

    Does the theme have widget visibility settings?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2022 at 15:25

    Hello,

    We answered you with details after testing with the StoreFront theme where the default WooCommerce Price widget is not shown so it is the WooCommerce plugin’s issue. Please, check the details we provided you in -> https://www.8theme.com/topic/probleme-avec-les-filtres-de-la-boutique/#post-332879

    Exactly what we wanted to show you is next -> https://prnt.sc/Z6FajNznnU4i

    Quote:

    We checked your web-site with the StoreFront default WooCommerce theme and we found that when the default Price filter is added to the sidebar area -> https://prnt.sc/dv_Pb3FMfqdO it is not showing on that category -> https://prnt.sc/vS9NMqrHvprm
    That price filter also is not shown on another product category -> https://prnt.sc/sAdECELxzgOp

    It means that the problem is independent of our theme and persists with the default StoreFront theme too.

    Regards

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