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Elementor no longer able to select product order

This topic has 11 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

fat unicorn

Participant

August 26, 2022 at 08:41

Hi there on the latest realease we are no longer able to select the order in which the products are shown on the website, is this an oversight on your behalf or is this now a permanent change? Please advise.

M

#332534 Copied Theme version: 8.3.1 WooCommerce version: 6.0.1

10 Answers

Rose Tyler

Support staff

August 26, 2022 at 08:46

Hello,

Could you please record a video for a better understandig?

Regards

#332535 Copied

fat unicorn

Participant

August 26, 2022 at 09:06

I can explain it…
Through pictures

Please contact administrator
for this information.

#332536 Copied

fat unicorn

Participant

August 26, 2022 at 09:11

The menu order is no longer available

Please contact administrator
for this information.

#332537 Copied

Rose Tyler

Support staff

August 26, 2022 at 09:12

Hello,

1/ Theme Options > WooCommerce > Product Catalog > Default Product Sorting > Default sorting (custom ordering + name).
2/ Check the order of products on the Shop page when the default WC theme – Storefront is activated on your site. It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#332538 Copied

Rose Tyler

Support staff

August 26, 2022 at 09:23

“The menu order is no longer available” – I will pass it to our dev team, and let you know their answer.

Regards

#332539 Copied

Rose Tyler

Support staff

August 26, 2022 at 13:00

Please provide temporary wp-admin and FTP access.
The products grid element does not have the mentioned order type, it was in an old Products element, but we can add it once you provide access.
Or you can wait for the next theme update.

Regards

#332553 Copied

fat unicorn

Participant

August 26, 2022 at 13:56

Can you guarantee it will be in the next update? And how long will it be to the next update?

#332557 Copied

Rose Tyler

Support staff

August 26, 2022 at 15:40

Hello,

Firstly we need to implement that option for the Product Grid to understand if it is that one you asked us for. If it is so then, definitely it will be included in the next update or will be done in your child-theme (according to your case it seems to be included globally).

Usually, the theme update is every 2-3 weeks. All update history you may find here -> https://xstore.8theme.com/update-history

As sooner you provide us with the temporary access we asked for, as sooner we will make changes and answer you to check.

If you want to check asap, you may upload the next file -> product-grid.php https://dropmefiles.com.ua/en/8Mv6EhR by the next path -> et-core-plugin/app/controllers/elementor/general/product-grid.php via FTP.

backend 01 -> https://prnt.sc/J5QqL7Hu2E6V
backend 02 -> https://prnt.sc/wqAlyGbCpTkj

Let us know the results on your site.
Waiting for your reply.

Regards

#332560 Copied

fat unicorn

Participant

August 27, 2022 at 09:47

I uploaded the file it seems to be working as expected, thank you

#332583 Copied

Rose Tyler

Support staff

August 28, 2022 at 07:06

Hello,

Thanks for letting us know.
Have a nice day!

Regards

#332602 Copied
Tagged: elementor, product order, seo friendly, themes, woocommerce, wordpress
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