Xstore effect problem not working on the website

This topic has 4 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Awais Ahmed

  • Avatar: lew-shop
    lew-shop
    Participant
    August 27, 2022 at 10:41

    Hello, please, why is the xstore effect not working on the website? The elementor works.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2022 at 07:33

    Hello,

    Thanks for using our theme.
    Please describe an example of what exactly doesn’t work, with screenshots or video.
    On what exactly page the problem persists?

    Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here. Or you can upload ready screenshots into your media library and provide us with URLs.

    Regards

    Avatar: lew-shop
    lew-shop
    Participant
    August 28, 2022 at 08:40

    For example, I am trying this. All effects8 at https://xstore.8theme.com/elementor/demos/minimal-fashion02/parallax-scrolling-effects/

    https://prnt.sc/zaE4QFB4uE8l

    but as i paste do myself on my site it doesn’t work. Nothing moves, the text is not underlined, etc. I tried a few elements and each one has no effect.

    https://prnt.sc/EDjubGjNq1EK

    Additionally, another problem. Some thumbnails in products stopped showing. But only on the single product page.

    https://prnt.sc/Az-0nkdMjIMt
    https://prnt.sc/5xIKiNBZjstV

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    August 29, 2022 at 06:26

    Hello, @lew-shop,

    1. I have checked your site the Parallax Scrolling effect working perfectly fine and found no issue. Watch this video I made for you on your site : https://www.veed.io/view/a541b57d-d9af-4e68-9581-c854015a2bb6?sharingWidget=true

    2. Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

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