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Payment plugin error when AMP Xstore is on from mobile

This topic has 10 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

mustaphaturk

Participant

August 19, 2022 at 16:55

Hi,
there is no problem with payment plugin (PAYTR) on desktop when AMP Xstore on or off,

and there is no problem on mobile when AMP Xstore off,

but when AMP Xstore is on, on mobile there is a problem https://prnt.sc/9ZKLQcsJid1C

AMP xstore changes site adress (adds “?no-amp=1”) and i think this causes problem. What can i do to fix?

example page: https://masskoz.com/satinal/order-pay/7114/?no-amp=1

Please, contact administrator
for this information.

#332151 Copied Theme version: 4.3 WooCommerce version: 6.8.1

9 Answers

Awais Ahmed

Participant

August 20, 2022 at 07:29

Hello, @mustaphaturk,

The error image you shared with us I have checked and when I check the link that you shared with us the same error appears to me. But I notice there is no product in the cart and then the checkout page doesn’t appear if the cart is empty. So I added a product in the cart and I checked the checkout page. It appeared just fine with activating the AMP and the payment plugin.

Here is the video for a better reference:https://streamable.com/rzv2lt

Regards 8Themes Team.

#332166 Copied

mustaphaturk

Participant

August 20, 2022 at 09:52

1.Your video shows for desktop site (non-amp).
https://prnt.sc/z031lfkueo84

Can you try at
https://masskoz.com/satinal/?no-amp=1 (on desktop url changes automatically to https://masskoz.com/satinal/ please care for this)
https://prnt.sc/ITBdGW0yV_Y2

2. I don’t why but PayTR was active while its shop number, shop password and shop secret key areas were empty this morning. I filled them again. I am sure yesterday they were filled.

3. At second step of checkout (https://prnt.sc/_cTJWToqyXOs) when i say pay with credit card (https://prnt.sc/zjNcEEKe07yr) it happens again (https://prnt.sc/4-MecvjUZmk6) for mobile with amp.

If i try at desktop site (https://masskoz.com/satinal/) with credir card payment option, it works.

Please contact administrator
for this information.

#332173 Copied

Awais Ahmed

Participant

August 20, 2022 at 10:27

Hello, @mustaphaturk

1- Can you try at
https://masskoz.com/satinal/?no-amp=1 (on desktop URL changes automatically to https://masskoz.com/satinal/ please care for this)

(Please check my screenshot the URL has not changed and there is no issue: https://postimg.cc/bd9MtGtX )

2- I didn’t do anything in the plugin settings. Please check again. I hope they are still working fine.

3- I have tested it on my personal mobile and found no issue I recorded a video for you please watch it complete and then check back to your site after clearing the browser cache: https://streamable.com/8n0wq6

Regards 8Themes Team.

#332179 Copied

mustaphaturk

Participant

August 20, 2022 at 10:45

can you test on your mobile device for amp site like
https://masskoz.com/?amp or
https://masskoz.com/?no-amp=true

with amp site logo is different https://prnt.sc/zRQqvjsIEw3Z

in your video it shows desktop (non-amp) site https://prnt.sc/YjN008sFTx4a

after check for credit card you should to click buy (siparişi onayla) button to see problem

#332181 Copied

Rose Tyler

Support staff

August 22, 2022 at 12:10

Hello,

Please provide FTP access. I will ask our dev team if is there anything that we can do to help you, or XStore AMP plugin should not be used in your case.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#332293 Copied

mustaphaturk

Participant

August 22, 2022 at 12:31

or is there any solution like amp will not be shown any of checkout procedure
(amp will be effective at all site excluded at:
masskoz.com/sepet/
masskoz.com/satinal/
masskoz.com/satinal/order-pay/xxxx/ )

Thanks in advance.

Please contact administrator
for this information.

#332298 Copied

Rose Tyler

Support staff

August 23, 2022 at 12:21

Hello,

I’ve passed this topic to one of our developers, and I will let you know once get an answer. Please be patient and do not change access.
Thanks in advance.

Regards

#332384 Copied

mustaphaturk

Participant

August 23, 2022 at 12:39

OK, so i will turn off AMP and wait your reply.

#332385 Copied

Rose Tyler

Support staff

August 26, 2022 at 07:50

Hello,

Thanks for understanding.
There is no quick solution, unfortunately. But your request was added to the task list of our dev team.

Regards

#332530 Copied
Tagged: error, payment, plugin, woocommerce, wordpress, xstore
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