This theme failed to load properly and was paused within the admin backend

This topic has 4 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Rose Tyler

  • Avatar: SamueleSarti
    August 26, 2022 at 23:26

    I just bought this theme and after several attempts I keep failing to install it. I’m building my new website in these days and I tried to load Xstore theme from the admin page of my wordpress site and then I uploaded it directly to my server in the folder: themes (I use serverplan) In both ways I keep getting the exact same error message: This theme failed to load properly and was paused within the admin backend. Please kindly tell me how I can solve the problem or I will be forced to ask for a refund. Kind regards.

    3 Answers
    Avatar: Awais Ahmed
    Awais Ahmed
    August 27, 2022 at 05:34

    Hello, @SamueleSarti,

    Could you please share your site WP Admin URL and Credentials and also the CPanel/FTP Logins as well in the private content area of this topic so that I’ll check and Install the Theme for you on your site?

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Cpanel Admin URL:
    Cpanel Admin Username:
    Cpanel Admin Password:

    FTP Host:
    FTP Username:
    FTP Password:
    FTP Port:

    Regards 8Themes Team.

    Avatar: SamueleSarti
    August 27, 2022 at 15:40

    Hello. Thank you for your reply and support. I hope I have written all the data correctly. I look forward for your reply. Kind regards

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 28, 2022 at 08:43


    We’ve activated the theme on your site. You can import the demo version via XStore > import demos.
    It looks like your problem was caused by activated 3rd party plugins on your site. Before the import, make sure, that only XStore Core and WooCommerce plugins are activated, all other needed plugins will be activated during the import process.


  • Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

Helpful Topics

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.