Likely it comes from an additional plugin on your site, so check translation of plugins.
Disable plugins one by one when that text disappears, you can activate and translate that plugin.
Regards
Rose Tyler
Support staff
September 22, 2022 at 06:58
Hello,
You’re welcome!
Have a nice day!
Regards
Rose Tyler
Support staff
September 21, 2022 at 16:13
Hello,
1/ Could you please, check your banners now ? If they are ok, notify us ! The fix will be included in next theme update too 🙂
2/ If you are talking about Products Grid elements below -> https://prnt.sc/D9FzfeMj9JBg they don’t inherit global theme options for products so Sale text is not percentage because such option is set in Theme Options. You may provide your idea as request here -> https://www.8theme.com/roadmap/.
As we can see all your products are variable, but this feature is available for simple product type only.
Regards
Rose Tyler
Support staff
September 21, 2022 at 15:01
Hello,
There is no such possibility, right now.
You can submit your request here – https://www.8theme.com/taskboard/, and our dev team will analyze how many people need this also and if there is the possibility to do this.
Regards
Rose Tyler
Support staff
September 21, 2022 at 14:57
Hello,
Please provide a screenshot, for a better understanding.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.
Regards
Rose Tyler
Support staff
September 21, 2022 at 14:55
Hello,
We’ve checked from different browsers and devices and do not see the problem, unfortunately. In this case, we can’t do tests to find out the reason of the problem.
Please try to contact your hosting provider and ask to check it from their side also. I remember that the last time to be able to see the error, I activated VPN, but now I can’t re-create the problem on your site even in this way.
How does it work when the default WC theme – Storefront is activated on your site? Are you able to see images on the Home page?
Regards
Rose Tyler
Support staff
September 21, 2022 at 14:28
Hello,
You had next part of code -> https://prnt.sc/aWD-UB0-cMWL which prevented to show products which are not visible. But now you have added the filter to prevent outofstock product from showing.
We commented that part for you ( https://prnt.sc/785ll6fcvYgJ ) so you may check now !
Also, you should know that if there are no products to show then there will be no products (it is logic)
Regards
Rose Tyler
Support staff
September 21, 2022 at 12:22
Hello,
Yes, there is no such possibility, unfortunately.
You can submit your request here – https://www.8theme.com/taskboard/, and our dev team will analyze how many people need this also and if there is the possibility to do this.
Thanks for using our theme.
Please provide temporary wp-admin access, so we can take a closer look at your settings.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
It is nice to hear that our tweak helped you in your specific case.
‘Wondering if that redirect snippet could be changed to actually report the URL where the errors occur in a log???’ = no it is not possible, but you may remove it and check again = it will show you errors which you had in the first message you described but without any details more. You may also try to remove the snippet and check one by one plugins you have.
Truly saying that error shows randomly so you will not be able to find the real reason (or real plugin which created such thing) quickly.
We would recommend you to keep that snippet enabled because it won’t make any issues for you but only helps in some cases which cannot be found.
Regards
Rose Tyler
Support staff
September 21, 2022 at 08:57
Hello,
it is better to reach with php filters/actions but not with CSS styles.
As we see you have previously rewritten file of related.php but it is renamed now -> https://prnt.sc/Hc66fShe7tbl . As you see we provided you before the filter to hide out of stock items -> line 21 (which is commented now) and line 172 (which is commented now as well) -> https://prnt.sc/0FxUv1MoMslF . You may renamed your related09162022.php-> related.php and uncomment those lines described above and check then.
Wp-admin access works fine, but we can’t connect FTP
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Is there a restriction by IP or something else? Please check.
Regards
Rose Tyler
Support staff
September 21, 2022 at 07:39
Hello @Bagshaw50,
Thank you for wp-admin access.
What you do not want to provide FTP access?
On which page do you see the next text “An error of type E_ERROR was caused in line 13 of the file /home/wam3o8p143d6/public_html/wp-content/plugins/et-core-plugin/app/models/widgets.php. Error message: Trait ‘ETC\App\Traits\Widget’ not found” ??
Why you did not follow our recommendations “Theme Options > General > Enable Classic Widgets Panel > On” ?
“I want to use the frequently bought together add on feature for the xstore , when i click in a product the option shows and then when it loads it disapears… could you please advise” – we are waiting for a video of the problem from you.
Regards
Rose Tyler
Support staff
September 21, 2022 at 07:35
Hello,
You need to contact the support of plugins mentioned in errors text: sitepress-multilingual-cms and elementor.|
Regards
Rose Tyler
Support staff
September 20, 2022 at 16:00
Hello,
We can’t log in to your Dashboard. Please check the credentials.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.
1/ Theme Options > General > Enable Classic Widgets Panel > On. If this doesn’t help, provide URL of page with the warning.
2/ Record a video of the problem.
Regards
Rose Tyler
Support staff
September 20, 2022 at 15:21
It means the problem is independent of our theme and you need to contact support of WooCommerce plugin, because in this case, the theme support can’t help.
Regards
Rose Tyler
Support staff
September 20, 2022 at 15:19
Hello,
If you want to set the Logo image in center of the header, go to Header builder > change positions of elements in the header content area. An example you can find in the Private Content area.
Logo size depends on your needs, for example, 2 columns – https://prnt.sc/iFcJ-aoKbtGJ width – 170px
Regards
Please contact administrator for this information.
Rose Tyler
Support staff
September 20, 2022 at 14:49
Hello,
From what plugin Currency Switcher comes?
Do you mean you have tried to contact the support of WPML but can’t get assistance from their side?
If you are using WooCommerce Multilingual & Multicurrency plugin, you need to contact their support.
Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
How does it work when the default WC theme – Storefront is activated on your site?
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
Regards
Rose Tyler
Support staff
September 20, 2022 at 14:42
Hello,
1/ Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
2/ How does it work when the default WC theme – Storefront is activated on your site?
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
