Site crashes when PHP is higher than 7.3.

This topic has 6 replies, 2 voices, and was last updated 1 year, 5 months ago ago by Rose Tyler

  • Avatar: Jess
    Jess
    Participant
    September 15, 2022 at 00:29

    Website hosted through Bluehost – I keep having an issue when the PHP is updated higher than 7.3.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 16, 2022 at 15:17

    Hello,

    Provide us with temporary wp-admin and FTP access, and do a full backup before this.

    wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

    ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Jess
    Jess
    Participant
    September 20, 2022 at 19:10

    Notes here – third time I have tried to sent

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2022 at 07:44

    Hello @Jess,

    Wp-admin access works fine, but we can’t connect FTP

    Error:        	Connection timed out after 20 seconds of inactivity
    Error:        	Could not connect to server

    Is there a restriction by IP or something else? Please check.

    Regards

    Avatar: Jess
    Jess
    Participant
    September 22, 2022 at 15:29

    Notes

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 24, 2022 at 07:29

    Hello,

    We can’t connect still, unfortunately.
    Here is a screenshot – https://prnt.sc/JRuVOIn_AAsY Ask your hosting provider for assistance with this problem.

    Regards

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