Impossible to create variations for some products.

This topic has 4 replies, 2 voices, and was last updated 1 year, 5 months ago ago by Rose Tyler

  • Avatar: Chris0483
    Chris0483
    Participant
    September 20, 2022 at 14:36

    Hello

    For some product, we can’t create variation. When I clic on save variation, it loads everything and nothing is create.

    Greatings

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2022 at 14:42

    Hello,

    1/ Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    2/ How does it work when the default WC theme – Storefront is activated on your site?
    It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme.
    Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

    Regards

    Avatar: Chris0483
    Chris0483
    Participant
    September 20, 2022 at 14:53

    I disabled all plugin third-party and enable wordpress template, but there is again the issue.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 20, 2022 at 15:21

    It means the problem is independent of our theme and you need to contact support of WooCommerce plugin, because in this case, the theme support can’t help.

    Regards

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