Page 751 – 8theme.com

Forum Replies Created

Viewing 30 posts - 22,501 through 22,530 (of 68,231 total)

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Rose Tyler

Support staff

December 7, 2022 at 15:22

Hello,

1/ Try to set – https://prnt.sc/q8R4isl-InOX
2/ Single Product Builder > Add to cart & quantity > Show Product Stock Status > On

Regards

#340809 Copied In reply to: Changing sale UP TO text not having effect

Rose Tyler

Support staff

December 7, 2022 at 15:17

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.
Also, contact the author of the plugin:
What email ids you have inside your plugin. I need to know them to add them to filter which allows me to built own emails’ design using built-in WooCommerce Email builder from XStore theme.
Example of what I need to know: https://prnt.sc/mhrWU0Y7YlnC -> new_order

Regards

#340808 Copied In reply to: customize follow ups email

Rose Tyler

Support staff

December 7, 2022 at 14:35

Hello,

Please, read the refund policy – https://themeforest.net/page/customer_refund_policy, refund request can be submitted here – https://themeforest.net/refund_requests/new

Provide correct wp-admin access and we will help you by installing demo content manually, without deleting your data.

Regards

#340804 Copied In reply to: Marseille 2 demo import not displaying correctly

Rose Tyler

Support staff

December 7, 2022 at 14:32

Hello,

Check how it works with the default theme – Storefront activated.

Regards

#340803 Copied In reply to: How i can put instead the my account title the name of the user

Rose Tyler

Support staff

December 7, 2022 at 14:29

Hello,

Here you can set transparent for the header – https://prnt.sc/vlLWeMKKCw_5
We’ve edited the custom header, please clear the cache and check now.

Regards

#340802 Copied In reply to: Help creating a transparent header for homepage only (again)

Rose Tyler

Support staff

December 7, 2022 at 13:31

Hello,

Thanks for using our theme.
Your site is under maintenance mode, so we can’t check it.
Please provide temporary wp-admin access via the Private Content area. Also, provide screenshots of problems.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share links here.

Regards

#340799 Copied In reply to: Sidebar widget disappearing on some catergories

Rose Tyler

Support staff

December 7, 2022 at 13:21

Hello,

Please check now – https://www.blastjump.com/wishlist/?wishlist-action

Regards

#340797 Copied In reply to: Shop page with single product: problem to customize

Rose Tyler

Support staff

December 7, 2022 at 13:11

You’re welcome!

Regards

#340794 Copied In reply to: This message is frustrating ”Selected static block was removed or unpublished”

Rose Tyler

Support staff

December 7, 2022 at 13:08

Hello,

We can’t connect to FTP. What FTP host and port can be used?

Regards

#340793 Copied In reply to: When displaying a menu with a WPML language switcher, it does not appear

Rose Tyler

Support staff

December 7, 2022 at 13:02

Hello,

1/ https://prnt.sc/0S_gIydP-OGU – attribute slugs must be in English
2/ As we can see, the default WooCommerce filters are not displayed at all on Arabic pages – https://prnt.sc/RVj_ETkdp6DB (en) and https://prnt.sc/ghU_YATBls0S (er)
Contact support of Woocommerce plugin to get assistance with this.

Regards

#340792 Copied In reply to: filter in shop page not working

Rose Tyler

Support staff

December 7, 2022 at 12:19

Hello,

Please, read the refund policy – https://themeforest.net/page/customer_refund_policy, refund request can be submitted here – https://themeforest.net/refund_requests/new

Was your problem with checkout solved? Is there anything else we can help you with?

Regards

#340789 Copied In reply to: Stuck at cart page – no proceed to checkout

Rose Tyler

Support staff

December 7, 2022 at 12:17

Hello,

Yes, there is no feature, just activate it via Theme options, and then you can disable the Yith wishlist plugin. All available settings are in Theme Options, it is simple to use. Just test it and let us know if any assistance is needed.

Regards

#340788 Copied In reply to: New feature in Xstore theme options > wishlist

Rose Tyler

Support staff

December 7, 2022 at 12:08

Hello,

The problem is solved. Please re-connect your Instagram account now.

Regards

#340787 Copied In reply to: Instagram Authorization API Connection Error

Rose Tyler

Support staff

December 7, 2022 at 12:08

Hello,

The problem is solved. Please re-connect your Instagram account now.

Regards

#340786 Copied In reply to: instagram not conntacted with website properly.

Rose Tyler

Support staff

December 7, 2022 at 12:06

Hello,

Fixed. Please clear cache of browser and check now.

Regards

#340785 Copied In reply to: Live paste is not allowed right now – can’t copy/paste

Rose Tyler

Support staff

December 7, 2022 at 10:57

Hello,

Go to Appearance > Widgets > Static blocks > check if there are any empty static blocks added, remove the widget or select static blocks there.

Regards

#340778 Copied In reply to: This message is frustrating ”Selected static block was removed or unpublished”

Rose Tyler

Support staff

December 7, 2022 at 10:51

Hello,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

Please check how emails work when XStore > Built-in Email Builder is disabled.

Check how it works with the default theme – Storefront activated.

Let us know the results.

Regards

Please contact administrator
for this information.

#340777 Copied In reply to: We are not receiving all customer order emails. The start and stop randomly.

Rose Tyler

Support staff

December 7, 2022 at 10:35

Hello,

There is no such option.
You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

Regards

#340772 Copied In reply to: “New” product label shows on latest edited product

Rose Tyler

Support staff

December 7, 2022 at 09:51

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please post different problems via separate topics, next time.
1/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.
After that provide temporary FTP access, so we can take a closer look.
If you do not know how to create FTP contact with your hosting provider, they will help you.

2/ https://www.8theme.com/documentation/docs/support-of-the-woocommerce-additional-variation-images-plugin/

If you want to have a variation gallery, you do not need to use additional plugins, there is an option in our theme (Theme Options > WooCommerce > Single Product Page > Variation gallery).

3/ We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Provide FTP access, we will check what can be done to help you.

Regards

#340769 Copied In reply to: On opening Customizer: A critical error has occurred on this site.

Rose Tyler

Support staff

December 7, 2022 at 09:41

Hello,

Please check how it works when “Advanced Layout” is disabled in Theme Options–>WooCommerce(Shop)–>Cart/Checkout.

If this doesn’t help, please record a video of the problems.

Also, provide FTP access, then we will check what can be done to help you.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#340767 Copied In reply to: Subscription Product Choices at Checkout not reflecting in mini cart, cart, or checkout page

Rose Tyler

Support staff

December 7, 2022 at 09:28

Hello,

Please provide URL of your site, temporary wp-admin and FTP access via the Private Content area here.

Regards

#340765 Copied In reply to: When displaying a menu with a WPML language switcher, it does not appear

Rose Tyler

Support staff

December 7, 2022 at 08:57

Hello,

At the moment, we are experiencing an issue with our Facebook connection, which is affecting both the Facebook and Instagram feeds.
We have reached out to Facebook (Meta) and are working on a solution.
We apologize for the inconvenience and will keep you posted as soon as it is back up!

Regards

#340762 Copied In reply to: Instagram Authorization API Connection Error

Rose Tyler

Support staff

December 7, 2022 at 08:50

Hello,

Please provide temporary wp-admin access, we will make changes and record a video for you that all works fine.

Regards

#340761 Copied In reply to: The header doesn’t work and the template is very slow

Rose Tyler

Support staff

December 7, 2022 at 08:17

Hello,

Sorry for the inconvenience, but live paste not working right now.

What exactly demo content do you want to copy? Provide us with link and screenhot, please. Also, provide URL of your site and temporary wp-admin access, we will be able to manually add that content to your site.

Regards

#340757 Copied In reply to: Live paste is not allowed right now – can’t copy/paste

Rose Tyler

Support staff

December 6, 2022 at 21:07

I’ve disabled the Image Lightbox in the settings of Elementor (Edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable).

Regards

#340738 Copied In reply to: Product image – Double lightboxes on click

Rose Tyler

Support staff

December 6, 2022 at 21:03

Hello,

Private Content

Regards

Please contact administrator
for this information.

#340736 Copied In reply to: Please check ALL X Store Item Purchase Code: connect domain check please

Rose Tyler

Support staff

December 6, 2022 at 20:57

Hello,

Private Content

Regards

Please contact administrator
for this information.

#340735 Copied In reply to: Someone use my Purchase Code please check this issue

Rose Tyler

Support staff

December 6, 2022 at 20:56

Hello,

Please check the Private Content area

Regards

Please contact administrator
for this information.

#340734 Copied In reply to: Please let me know my Item Purchase Code: connect domain

Rose Tyler

Support staff

December 6, 2022 at 20:54

Hello,

FTP directory is empty – https://prnt.sc/ZHjJDlA9li4f
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

At the same time, we can see that there are no translated static blocks on your site – https://prnt.sc/1QG5x83I68DU https://prnt.sc/-uFIj0lkHmBh

Regards

#340733 Copied In reply to: How to translate footer with WPML Multilingual plugin

Rose Tyler

Support staff

December 6, 2022 at 16:52

Hello,

1/ To find out why thumbnail images are not loaded, try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
2/ https://woocommerce.com/document/shop-currency/#:~:text=To%20change%20your%20shop%20currency,store%20will%20be%20priced%20in.

Regards

#340718 Copied In reply to: How to Remove the Buy XStore Theme Button
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Viewing 22,530 results - 22,501 through 22,530 (of 68,231 total)

Viewing 30 posts - 22,501 through 22,530 (of 68,231 total)

← 1 2 3 … 750 751 752 … 2,273 2,274 2,275 →

Forum Replies Created

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