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How to translate footer with WPML Multilingual plugin

This topic has 17 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

tommy

Participant

November 20, 2022 at 13:05

Hello there,

Everything is ok with my website and translated, but when i want to translate the footer (WPML), doesnt work properly. When i translate the footer, it does changes the footer, but the links to the language version doesn’t change. Any suggestions?

#338966 Copied Theme version: 8.3.7

16 Answers

Rose Tyler

Support staff

November 20, 2022 at 13:29

Hello,

Thanks for using our theme.
Do you use a static block in the Footer? Please read this article – https://xstore.helpscoutdocs.com/article/31-translation-with-wpml

Regards

#338968 Copied

tommy

Participant

November 20, 2022 at 16:22

Hello and thanks a lot for your quick reply!

Blocks are already activated for translation on WPML. I have the access to translate it. Inside my footer, there are links to: Policy Page, Filters for the products etc. For example I already translated the page of Policies but still shows the title of the main language and is linked to the main page of policies and not the secondary that i want.!

#338986 Copied

Rose Tyler

Support staff

November 21, 2022 at 07:49

Hello,

Please contact support of WPML plugin first.
Let us know if any assistance will be needed from our side after that.

Regards

#339015 Copied

tommy

Participant

November 21, 2022 at 19:32

WPML replied that it works ok! So one question, in order to give a solution here! Is it possible to have footer A for my Language A of my website, and footer B for my Language B?

#339116 Copied

Rose Tyler

Support staff

November 22, 2022 at 07:55

Hello,

Thanks for the reply.
1/ Could you provide text of your conversation with WPML here?
2/ Provide URL of your site and temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#339166 Copied

tommy

Participant

December 4, 2022 at 15:15

1. Answer:
Hello Tommy,

Thanks a lot for your email. After providing us your credentials, logs are fine from our side. Please contact XStore theme for further solution.

Please contact administrator
for this information.

#340444 Copied

tommy

Participant

December 4, 2022 at 15:16

And the URL of the website!

Please contact administrator
for this information.

#340445 Copied

Rose Tyler

Support staff

December 5, 2022 at 10:00

Hello,

We can’t log in – https://prnt.sc/YkzPUQR0l1A6 Please check.
Also, provide FTP access.

Regards

#340509 Copied

tommy

Participant

December 5, 2022 at 10:03

Please try again!

Please contact administrator
for this information.

#340510 Copied

Rose Tyler

Support staff

December 5, 2022 at 10:28

Same problem with wp-admin access – https://prnt.sc/E85dBTjbOxAO

If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#340516 Copied

tommy

Participant

December 5, 2022 at 18:10

Found the issue. Try the following

Please contact administrator
for this information.

#340598 Copied

Rose Tyler

Support staff

December 6, 2022 at 09:46

Yes, we need FTP access also.

Regards

#340655 Copied

tommy

Participant

December 6, 2022 at 10:46

Below you will find the FTP

Please contact administrator
for this information.

#340669 Copied
Rose Tyler

Support staff

December 6, 2022 at 10:58
We can’t connect.
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing
```
Please try to connect to FTP using FileZilla by yourself.
is there a restriction by IP or something else?

Regards

Please contact administrator
for this information.
#340672 Copied
tommy

Participant

December 6, 2022 at 17:22

Please try this:

Please contact administrator
for this information.

#340721 Copied

Rose Tyler

Support staff

December 6, 2022 at 20:54

Hello,

FTP directory is empty – https://prnt.sc/ZHjJDlA9li4f
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

At the same time, we can see that there are no translated static blocks on your site – https://prnt.sc/1QG5x83I68DU https://prnt.sc/-uFIj0lkHmBh

Regards

#340733 Copied
Tagged: footer, multilingual, plugin, translation, woocommerce, wordpress, wpml
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