Filter in shop page not working - by mohamed aly

This topic has 20 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

  • Avatar: mohamed aly
    mohamed aly
    Participant
    December 7, 2022 at 09:05

    Hi
    color & size filters not working in translated Arabic Shop page pls check https://prnt.sc/hPCr0qKX89zY
    thanks

    Please, contact administrator
    for this information.
    19 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2022 at 13:02

    Hello,

    1/ https://prnt.sc/0S_gIydP-OGU – attribute slugs must be in English
    2/ As we can see, the default WooCommerce filters are not displayed at all on Arabic pages – https://prnt.sc/RVj_ETkdp6DB (en) and https://prnt.sc/ghU_YATBls0S (er)
    Contact support of Woocommerce plugin to get assistance with this.

    Regards

    Avatar: mohamed aly
    mohamed aly
    Participant
    December 7, 2022 at 13:44

    hi
    thanks for your replay , we change color & size attributes slug to English
    also top filter in arabic Shown https://prnt.sc/l_4hM8_syDLM
    but still color & size not working
    we need to use 8thme swatch filter in Arabic like it work in English tell solve filter product by attribute issue
    pls support
    thanks in advance

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 14, 2022 at 08:13

    Hello,

    Sorry for the delay in answering.
    Fixed, check video from the Private Content area

    Regards

    Please contact administrator
    for this information.
    Avatar: mohamed aly
    mohamed aly
    Participant
    December 15, 2022 at 13:45

    Hi
    thanks for your support . pls note video link not working pls check
    how wee can add all categories in product category as in image https://prnt.sc/tyTg2LoaKIw5
    thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2022 at 13:51

    Hello,

    There is no such possibility for the Product Categories widget, but you can try to contact the support of WooCommerce.

    Regards

    Please contact administrator
    for this information.
    Avatar: mohamed aly
    mohamed aly
    Participant
    December 15, 2022 at 14:04

    Hi
    now filter by color and size in English not working !!! pls check

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2022 at 16:58

    Hello,

    Please solve the Internal server error first,and let us know

    Regards

    Please contact administrator
    for this information.
    Avatar: mohamed aly
    mohamed aly
    Participant
    December 15, 2022 at 17:46

    hi
    solved pls check

    Avatar: mohamed aly
    mohamed aly
    Participant
    December 18, 2022 at 09:35

    any update

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 18, 2022 at 12:58

    Hello,

    Sorry for the delay in answering.
    “As we can see, the default WooCommerce filters are not displayed at all on Arabic pages – https://prnt.sc/RVj_ETkdp6DB (en) and https://prnt.sc/ghU_YATBls0S (er)”
    – There is a plugins compatibility issue – WPML Multilingual CMS,
    WCFM – WooCommerce Multivendor Marketplace and
    WooCommerce.
    We have contacted the support of WPML and waiting for their reply.
    You can contact support of plugins also.

    Regards

    Avatar: mohamed aly
    mohamed aly
    Participant
    December 19, 2022 at 08:36

    hi
    thanks for your support , pls note product attributes was working in English and Arabic suddenly stop working even we don’t add any new plugins
    waiting your support
    thanks in advance

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2022 at 12:08

    Hello,

    Please clear cache of the browser and check the attributes now.

    Regards

    Avatar: mohamed aly
    mohamed aly
    Participant
    December 19, 2022 at 12:36

    Hi
    it solved in English only but in Arabic not pls check

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2022 at 13:19

    Hello,

    When I clear WooCommerce transients and Regenerate the product attributes lookup table from this page https://ma****er.com/wp-admin/admin.php?page=wc-status&tab=tools , the filter works fine on both languages for a while, then it back to the current behavior.
    As we said there is some conflict in plugins, we are sure that the situation is independent of the theme, because the default WooCommerce widget, this one – https://prnt.sc/mZhOQ3cXG1FR is displayed in only 1 language, which means it doesn’t work correctly also. The functionality of our and the default WC widgets is similar, so you need to fix the problem with the default widget first. Likely after that our widget starts working also.
    Please contact the support of WooCommerce and WPML, ask for their help in solving the problem with the “Filter Products by Attribute” default WC widget.
    Let us know once it will be solved/results.

    Regards

    Avatar: mohamed aly
    mohamed aly
    Participant
    December 19, 2022 at 14:07

    Hi
    is woocomerece 7.2 may cause it ?
    is chage php to v8 and back to 7.4 may cause it ?
    just trying to check because it stop suddenly

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 19, 2022 at 14:32

    Hello,

    Unfortunately, we can’t give a solid response, because did not face such a problem before, but we believe that WooCommerce support will help you – https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: mohamed aly
    mohamed aly
    Participant
    December 27, 2022 at 09:59

    Hi
    open support with wpml and they create sandbox to test they need to install
    xstore to check is their is comparability issue so they need test key to xstore
    can u help us for this pls to continue
    thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 27, 2022 at 14:05

    Hello,

    You can activate XStore there using your purchase code, we will unlock it, so you will not face the “activation limit” problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2023 at 07:57

    Hello @Mohamed Aly,

    Was the problem solved or was the situation sorted out?
    As we can see, you closed this topic, and we would like to know the result of your conversation with WPML.

    Regards

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