Hello,
Fixed, please check now.
Regards
Hello,
Fixed, please check now.
Regards
Hello,
Theme options > General > Mobile Content Optimization > Off
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Hello,
Try to use custom CSS code
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Hello,
Please provide FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.
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1/ Disabled via settings for the page – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/
2/ Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A
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Hello,
The latest update did not include anything that may affect the speed.
Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
“Avoid an excessive DOM size” – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements and enable Lazy loading for the Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.
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Hello,
” i also try to remove this category element in the left side inside the shop page not success” – do you want to disable the sidebar on Shop page?
“i try add size filter and some more and not success” – you added Brands widget, but there are no brands created on your site. https://prnt.sc/SZWsL_vdkeTq > https://prnt.sc/Q6d5B0_U_vmN
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Hello,
Please clear cache and check now.
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Hello,
a/
.et_b_header-menu .secondary-menu-wrapper .menu li:hover, .et_b_header-menu .nav-sublist-dropdown .item-link:hover {
background-color: red !important;
}
b, c/ There is no such possibility, unfortunately.
Try different “All Departments Visibility” options in Header Builder > All departments.
Regards
Hello,
Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
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Hello,
Please check this topic – https://www.8theme.com/topic/elementor-code-appear-when-viewing-quick-view/
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Hello,
Try to set “Default” image loading type in Theme options > Speed optimization.
If this doesn’t help, provide temporary wp-admin access, please.
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Hello,
Could you provide URL and temporary wp-admin access?
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Hello,
By default, the is no such option. We would recommend you contact the support of WooCommerce.
Regards
Hello,
Thank you so much for purchasing our theme and contacting our support center.
1/ Make sure that our Single Product Builder is disabled in Theme Options > WooCommerce. If after that Elementor Pro can’t be used to customize a single product page or header, contact the support of the Elementor Pro plugin and ask for assistance from their side.
2/ Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
3/ What exactly colors? Please provide screenshots, so we can guide you.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share links here.
4/ We did not test such things, so can’t give you a solid response.
Sorry, but additional customization in files is outside the scope of our basic support.
Regards
Hello,
Please clear cache and check now. Some changes were done.
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https://prnt.sc/64-TSn9iizYV – was the problem with the video solved?
The speed problem is related to the response from the server. Did you enable/disable the additional cache, did you change the server configuration, and did you install additional plugins?
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Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A
Regards
Hello,
Please go to Header builder > Mobile > add content in the header – https://prnt.sc/wBcwritxexqq
For example – https://prnt.sc/VadnD8Va0tl3
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Hello,
Thanks for the notice. I’ve passed this topic to them.
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Thank you for your warm words!
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Hello,
There is a problem that we will try to solve together with WPML support.
As a workaround for you, next steps:
1/ Add https://prnt.sc/zvatyTCmRfzw
2/ Add item in mobile menu https://prnt.sc/Urt-UOzchhk0
3/ Then go to menu translation https://prnt.sc/d_b2rpVnG459
4/ Add a similar item but another language – https://prnt.sc/YU7_Jwkq_xEJ
5/ Check the result on the frontend.
Regards
You’re welcome!
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Hello,
Could you provide temporary wp-admin access?
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Please check the Private Content
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Hello,
It is not shown yet on our elements page but Posts Carousel exists inside Elementor editor -> https://prnt.sc/e-GXit7T8wOy . Please, use it instead of the old one.
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Hello,
Try to use the next custom CSS code:
.home .header-main-menu.et_element-top-level .menu > .current-menu-item > a {
color: #04116b;
}
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Loco translate shows the progress of translation, but you do not need to translate all strings, just texts that are visible on the frontend.
Regards
Hello,
Please provide temporary wp-admin and FTP access, so we can take a closer look.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Hello,
Another specialist will get back to you after a detailed review. Please be patient and do not change access.
Regards