in this case, provide:
1/ URL of the single product page
2/ temporary wp-admin access
3/ temporary FTP access
we will check what can be done to help you.
Regards
Rose Tyler
Support staff
December 9, 2022 at 14:47
Hello,
Please go to Theme Options > Header Builder > delete unrequired elements from the header content.
Regards
Rose Tyler
Support staff
December 9, 2022 at 14:45
Hello,
Strangely, it looks like a cache issue with CSS minification. Could you completely disable LiteSpeed Cache on your site and check then? If the problem is caused by it, you need to find out what exactly option it is there.
Would you be so kind and illustrate your words with screenshots?
Also, provide URLs and temporary wp-admin access.
Regards
Rose Tyler
Support staff
December 9, 2022 at 14:26
This topic was passed to one of our technicians. I will let you know once get an answer.
Regards
Rose Tyler
Support staff
December 9, 2022 at 14:24
Hello,
1/ Download search.php file from this page – https://we.tl/t-2TCPWQTaKO
Upload it via FTP into et-core-plugin/app/models/widgets folder
2/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Let us know results.
Also, set the administrator role for the user.
Fixed. The fix will be included in the next theme update also.
Regards
Rose Tyler
Support staff
December 9, 2022 at 13:37
We are glad that you sorted it out.
You can disable the Single Product Builder, or create layout from scratch by adding elements into sections, for example – https://gyazo.com/0c30f4332984cb8560bf2c681c833c7c
Regards
Rose Tyler
Support staff
December 9, 2022 at 13:32
The content structure was broken, maybe you clicked on Edit using Gutenberg (default WP editor) or something else, we can’t say for sure, right now.
We’ve clicked the Edit page using Elementor, and all seems fine now. Please check.
Regards
Rose Tyler
Support staff
December 9, 2022 at 13:26
Thanks for the reply!
Please provide FTP access also. Then I will be able to pass this topic to our dev team.
Regards
Rose Tyler
Support staff
December 9, 2022 at 13:18
Hello,
Elementor > Experiments > Improved CSS Loading > Inactive, Theme Options > Speed optimization > Remove Query Strings From Theme Static Resources > Off.
Please check how it works now.
Regards
Rose Tyler
Support staff
December 9, 2022 at 13:06
Hello,
Another specialist will get back to you after a detailed review. Please be patient and do not change access.
Regards
Rose Tyler
Support staff
December 9, 2022 at 13:03
Hello,
Thanks for contacting us.
You can have XStore on both or even 3 sites in case it is 1 end project. You should not face an activations limit error.
Regards
Rose Tyler
Support staff
December 9, 2022 at 12:50
I will not close this topic, but please open up new for new questions.
Regards
Rose Tyler
Support staff
December 9, 2022 at 12:48
Hello,
I’ve sent a report about problems with this demo import to our dev team.
On your site, I’ve selected images manually. Please check and let me know if any further assistance is needed.
Regards
Rose Tyler
Support staff
December 9, 2022 at 10:31
Yes, please, because we do not see the problem with font, for example – https://prnt.sc/wZC18BNRAAZD It works, isn’t it?
We really want to help you, but you need to spend a bit of your time and describe the problem to us as clearly as you can with screenshots and video.
Sorry, but we hope you help us to help you.
Thanks in advance.
Regards
Rose Tyler
Support staff
December 9, 2022 at 10:27
Hello,
Please clear cache of the browser and try to copy/paste now.
Regards
Rose Tyler
Support staff
December 9, 2022 at 10:03
Hello,
We checked your widgets and there are prefooter and footer -> https://prnt.sc/ffAU8NO_5v96 After that we checked your footer static block -> https://prnt.sc/WJKLsnIb7woz
Also, we checked your prefooter static block -> https://prnt.sc/PsemDywUNNnQ and it is empty. There were no content inside that’s why you don’t have brands shown out there.
If you still meant something else, please describe with more screenshots and check if you need our help or maybe it is just your content issues (empty static block or not added widget to the right widget area)
Regards
Rose Tyler
Support staff
December 9, 2022 at 09:59
Hello,
Thank you so much for purchasing our theme and contacting our support center.
1/ Please check the Footer now (I’ve selected the static block via Appearance > Widgets > Footer).
Please provide screenshots of missing elements.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share links here.
2/ Theme Options > edit Mobile panel
Regards
Rose Tyler
Support staff
December 9, 2022 at 09:47
Hello,
We still don’t see the issue but we added for your some code snippet which may help you and your friends -> https://prnt.sc/lC38s1gpLfy9 (XStore-child/functions.php)
Could you please, check now (don’t forget to clear your caches) if you still have issues give us a few answers:
1/ which browser do you use ?
2/ What are your devices and their monitors’ WxH ?
3/ Did you try to check from incognito window ?
Regards
Rose Tyler
Support staff
December 9, 2022 at 09:08
Hello,
Your request was passed to our dev team. Thanks for the advice.
Regards
Rose Tyler
Support staff
December 9, 2022 at 08:39
Hello,
Have you tried to contact support of Elementor?
Check how it works with the default theme – Storefront activated.
Regards
Rose Tyler
Support staff
December 9, 2022 at 08:22
Hello,
Thanks for contacting us.
You can activate XStore now.
Regards
Rose Tyler
Support staff
December 8, 2022 at 21:43
You’re welcome!
Regards
Rose Tyler
Support staff
December 8, 2022 at 21:42
Hello,
Do you remember in what widget area or how the brands carousel was added?
Our changes should not affect it, but it seems just the widget changed its position. Please go to Appearance > Widgets and add the brands into appropriate area, where it was.
Regards
Rose Tyler
Support staff
December 8, 2022 at 21:15
“ok the layout of the shop filters are fine now but its not clickable or usable on firefox and chrome. Desktop and mobile i did check. please check on your end.” – fixed. The fix will be included in the next update.
