Topic: Live search isn’t working, search itself works
luc
Participant
December 1, 2022
11:27 am
Hi,
Since the last update the live search doesn’t work.
It doesn’t show any results.
When entering the results show, so the search function works good. How can I fix this?
Site URL: hidden Theme version: 8.3.7 WooCommerce version: 7.1.0
Rose Tyler
Support staff
December 1, 2022
12:04 pm
Hello,
Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Regards
luc
Participant
December 9, 2022
1:37 pm
Hi,
I tried that to solve the problem. But it does not work.
Rose Tyler
Support staff
December 9, 2022
2:53 pm
Hello,
Please provide temporary wp-admin and FTP access, so we can take a closer look.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
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