Hello,
Please provide URL of your site, you can use the Private Content area here.
Waiting for your reply.
Regards
Hello,
Please provide URL of your site, you can use the Private Content area here.
Waiting for your reply.
Regards
Hello,
You’re welcome!
WooCommerce > Status > Tools > Regenerate the product attributes lookup table
Regards
Please provide temporary wp-admin and FTP access, so we can take a closer look.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.
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Hello,
Could you please, downgrade your php version on the site from 7.4.33 -> 7.4.1 or 7.4 and check then ?
We’ve found next error log inside error_log file -> https://prnt.sc/7MgvUByNQSkw
There is similar issue raised here -> https://wordpress.org/support/topic/cron-reschedule-event-error-for-hook-jetpack_sync_cron/
As an idea about looking for the hole of the issue was to downgrade Elementor plugin on your web-site also. We did it but with no success. Once you downgrade your php version, please, give us feedback here.
Regards
Fixed – https://prnt.sc/XXz_C1FMvD5H Please check now.
Regards
Hello,
We’ve checked your Shop page on iPhone 11 via different browsers and do not see the problem with product images there.
What exactly device and browser do you use? Have you cleared cache of the browser?
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Please use the normal media grid.
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Hello,
Do you use CDN or server cache?
What widget is added to that sidebar?
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Hello,
Is there anything else we can help you with?
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Hello,
We cannot tell you what template by just one picture of showing ‘this heading is missing’
1/ If you have such warning on Elementor built page then you should find the elements which are showing such heading and change their tags. Or add custom extra headings
2/ Please, provide us with more details and
2.1 the page where you found such a warning
2.2. the validator you are using for testing
Regards
Hello,
Try to disable Products Masonry in Theme Options > WooCommerce > Shop > Shop page Layout.
Then try code from this topic – https://www.8theme.com/topic/problem-with-products-layout-in-shop-page/#post-316130
Regards
Hello,
Thanks, we will include it in next theme update. For this time you may change it by yourself directly in the global files you’ve found those lines.
P.S. Thanks for cooperation 🙂
Regards
Hello,
1/ I’ve deleted the Shop item from the Mobile panel and added it one more time then. It seems to work fine now. Please clear cache and check – https://www.staging18.misty-uk.com/
I do not see a problem with the Search. Please provide screenshots or video.
2/ https://www.fpuniformz.com/ – please go to Theme Options > Mobile panel > Sections, delete all sections and add them from scratch.
Regards
Hello,
It seems that your issue is related to the CDN caching on your web-site -> https://prnt.sc/XRtjlIu4RCy5
Because if we inspect your kirki-style.css directly on the server there are good typography styles -> https://prnt.sc/b45hrxE-GMCN opposite to the one which is loaded on the site -> https://prnt.sc/2KJ4bXWqmPin
Please, clear your CDN cache or temporarily disable it while you are in develop state of the site.
Regards
Hello,
Thanks for the reply.
Your previous screenshot explanation is not visible now, please provide a new one.
Regards
Hello,
b/ the problem is caused by this custom CSS code – https://prnt.sc/TAGqVcLdyjST , without this code you will get https://prnt.sc/eOA3oU3SqISl , so delete or change the code.
c/ You may change your button’s colors in Theme Settings -> WooCommerce -> Single product -> Add to cart & quantity -> https://prnt.sc/qsx5gMY2WGbA
If you want to change the icon only in this button you may add one of next custom CSS snippets to your Theme Settings -> Theme Custom CSS -> Global CSS
.single-product-builder .single_add_to_cart_button:before {
content: '\e916';
}
or
.single-product-builder .single_add_to_cart_button:before {
content: '\e93d';
}
or
.single-product-builder .single_add_to_cart_button:before {
content: '\e90c';
}
or
.single-product-builder .single_add_to_cart_button:before {
content: '\e90d';
}
All built-in XStore icons you may find on -> https://xstore.8theme.com/xstore-icons/
d/ We selected for you sidebar position options to Off-Canvas -> https://prnt.sc/BcDLjoptPYWd
Regards
Hello,
We disable this option for you -> https://prnt.sc/DbhLUIZ9YF4o , so the previous custom CSS code is not needed.
One of the 3rd party plugins on your site makes the same action of adding images in the order information which we do with the option.
Regards
Hello,
We found that you had selected custom size for images but with no values -> https://prnt.sc/5TBjphvkpyO- ? => We changed it for you to medium (because it could be one part of the issues you have)
Secondly, we disabled the loop option for this slider -> https://prnt.sc/OgFL_lB2h3eX , because this could also create such issues for you.
We cannot replicate this issue on any of our team member’s devices and it is strange for us that you have such one, so we cannot fix the issue, because we cannot replicate it from our side, unfortunately. We would recommend you (if you still have this problem after our changes in options above) to change that widget to an alternative one or similar:
1/ https://prnt.sc/xbM8XjLR2H4l (Gallery/Basic Gallery/Media carousel)
2/ try to contact Elementor support with such an issue (because it is their default widget you are using now ).
Regards
Hello,
You need to use Loco translate plugin, all will be fine.
Regards
Hello,
1/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
2/ Please check how it works with the default WooCommerce theme – Storefront.
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else.
Go to Appearance > Themes > install and activate the Storefront theme. Then test and let us know the result.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.
Regards
Hello,
Thank you so much for purchasing our theme and contacting our support center.
You need to translate the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Also, WooCommerce – https://woocommerce.com/document/woocommerce-localization/
Regards
Hello,
Please provide temporary wp-admin and FTP access, so we can take a closer look.
Also, let us know where we can find the results of your “seo tools”.
Regards
Please clear cache of the browser and check now.
Regards
Hello,
Sorry for the delay in answering.
Please, disable the stretch section for this gallery parent section and check again -> https://prnt.sc/G0l2ucpEzNFg
On the page you sent there are is not stretch section so there could be a problem in it’s script.
Regards
Hello,
Thank you so much for purchasing our theme and contacting our support center.
Could you provide temporary wp-admin access?
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hello,
Sorry, but your request is a bit unclear to me.
Please check – https://gyazo.com/8541bab459d853c7578f4202c11033da , you can click on elements in the Navigator or just on the pencil icon on the right top side.
Regards
Hello,
Download .po files via FTP, you can find the location path here – https://prnt.sc/7xMNwPsY2SPg , then upload it on the new site – https://prnt.sc/VKB6jvx-bLRD , then Sync translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
Regards
Hello,
Another specialist will get back to you after a detailed review. Please be patient and do not change access.
Regards
You’re welcome!
Regards
Hello,
1, 2/ Go to Single Product Builder > add Short description element inside page content.
3/ Try to upload an image – 1200px width and 420px height.
Regards