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I have several problems with the design since the last update

This topic has 28 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

oscardc

Participant

December 5, 2022 at 08:12

I have several problems with the design since the last update

1- the mobile version will open with the desktop menu on the mobile, and on the mobile on the desktop
2- sidebar image overlay with brands carousel
3- The changes in the design are not shown and I already verified that nothing is a cache problem
I send several screenshots

#340492 Copied Theme version: 8.3.8 WooCommerce version: 7.1.0

27 Answers

Rose Tyler

Support staff

December 5, 2022 at 12:41

Hello,

Please check this topic – https://www.8theme.com/topic/mobile-header-visible-on-desktop-too-why-2/

Regards

#340532 Copied

oscardc

Participant

December 5, 2022 at 17:07

This also happens after the last update, and he did not give me an answer about this.
Sidebar Image Overlay with Brand Carousel

#340593 Copied

pablostevens

Participant

December 5, 2022 at 18:48

Following, I also have problems with the sidebar floating off the page and the shop filters area.

I rolled back the theme to previous, didn’t fix. Rolled back the X-Store core plugin back and it fixed the issue.

I tried fixing via CSS but looks like there is a missing in the layout I think. (the shop archive).

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oscardc

Participant

December 5, 2022 at 19:21

Obviously this has to do with some error in the last update, there must be a solution for this

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Rose Tyler

Support staff

December 6, 2022 at 09:48

Hello,

Please provide temporary wp-admin and FTP access. Then I will be able to pass this topic to our dev team.

wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#340656 Copied

oscardc

Participant

December 6, 2022 at 14:12

This also happens after the last update.
Sidebar image overlay with branded carousel

Please contact administrator
for this information.

#340695 Copied

Rose Tyler

Support staff

December 6, 2022 at 14:31

Thanks for the reply, but you did not provide FTP access. We are waiting for them.
“Sidebar image overlay with branded carousel” – what page is it? Provide URL, please.

Regards

#340699 Copied

oscardc

Participant

December 6, 2022 at 15:48

I don’t use FTP, is it necessary?
the pages are, example
https://htdaviloz.com/tienda/
https://htdaviloz.com/categoria-producto/los-mas-vendidos/
https://htdaviloz.com/categoria-producto/ofertas-de-la-semana/
https://htdaviloz.com/categoria-producto/higiene-y-cuidado-corporal/
https://htdaviloz.com/categoria-producto/salud-y-bienestar/salud-femenina/
ETC…. that is, all the pages that have the sidebar

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Rose Tyler

Support staff

December 6, 2022 at 16:13

Yes, is it necessary.
Please provide FTP access.

Regards

#340714 Copied

Rose Tyler

Support staff

December 6, 2022 at 16:21

Hello,

Download search.php file from this page – https://we.tl/t-g6hpeLDRqx
and re-upload it into et-core-plugin/app/models/widgets folder via FTP.
The fix will be included in the next theme update also.

Regards

#340716 Copied

oscardc

Participant

December 7, 2022 at 18:24

I have not found the folder et-core-plugin/app/models/widgets in FTP
I send you access to FPT

Please contact administrator
for this information.

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Rose Tyler

Support staff

December 7, 2022 at 21:11

It should be in wp-content/plugins/et-core-plugin/app/models/widgets

What FTP password can we use?

Regards

#340847 Copied

oscardc

Participant

December 7, 2022 at 22:28

password FTP

Please contact administrator
for this information.

#340856 Copied

Rose Tyler

Support staff

December 8, 2022 at 08:36

“I have not found the folder et-core-plugin/app/models/widgets in FTP” -> here you have such file -> https://prnt.sc/ylCqv6H49wmF
After the fix was uploaded it fixed your issue -> https://prnt.sc/1FfxgHQrEYZm . Don’t forget to clear your caches

Regards

#340889 Copied

oscardc

Participant

December 8, 2022 at 15:23

I appreciate the help, although I only see that the brand carousel is hidden now, and the problem is that it was overlapped with the sidebar and before the update it was not like that, I don’t know if you understand me.

Something else I forgot to mention is that the website is extremely slow after the update, any idea what is happening?
Thank you

#340943 Copied

Rose Tyler

Support staff

December 8, 2022 at 16:47

Hello,

I appreciate the help, although I only see that the brand carousel is hidden now, and the problem is that it was overlapped with the sidebar and before the update it was not like that, I don’t know if you understand me.
– on what page we can see the problem? Sorry, but we can’t find it.

Regards

#340954 Copied

oscardc

Participant

December 8, 2022 at 17:33

If you look in previous messages you will find the comments and screenshots that specify the problem, and for which you asked me to give you access to the administrator and access to FPT,
Perhaps you are not understanding me, what I wanted to say is that the problem was in the superimposition of the carousel of brands with the sidebar and after you made the changes, the carousel no longer appears, the intention was not to hide the carousel of brands, but avoid overlapping with the sidebar, this happened before in all the pages that have a sidebar, now only the brands carousel is hidden,
Do you understand me now?

Here is the screenshot, This was what happened before.
After you added the file, the carousel of marks disappeared, the intention was that it was not superimposed, not that they removed the carousel, do you understand me now?

#340957 Copied

Rose Tyler

Support staff

December 8, 2022 at 21:42

Hello,

Do you remember in what widget area or how the brands carousel was added?
Our changes should not affect it, but it seems just the widget changed its position. Please go to Appearance > Widgets and add the brands into appropriate area, where it was.

Regards

#340978 Copied

oscardc

Participant

December 8, 2022 at 22:48

That widget is in Prefooter 2 in elementor and it is an original configuration or design made by you..
I already added the brands widget in the way you indicated and it still doesn’t appear.

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Tagged: design, persuasive, problems, templates, update, woocommerce, wordpress
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