Thumbnail pictures on Iphone/Ipad dont show

This topic has 8 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

  • Avatar: trambussen
    trambussen
    Participant
    December 8, 2022 at 17:40

    Hi! I just noticed that there are no thumbnail pictures in my shop page on Iphone and Ipad. Only a grey square.
    When I click the grey square the picture shows fine on the product page!
    Can You figure out what’s wrong?

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2022 at 20:46

    Hello,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    Regards

    Avatar: trambussen
    trambussen
    Participant
    December 10, 2022 at 12:07

    Hi again Rose!
    Have tried to disable plugins – but doesn’t help…
    Any ideas???

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 10, 2022 at 15:29

    Hello,

    Try to set “Default” image loading type in Theme options > Speed optimization.
    If this doesn’t help, provide temporary wp-admin access, please.

    Regards

    Avatar: trambussen
    trambussen
    Participant
    December 11, 2022 at 11:20

    Please see private content!

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2022 at 16:24

    Hello,

    We’ve checked your Shop page on iPhone 11 via different browsers and do not see the problem with product images there.
    What exactly device and browser do you use? Have you cleared cache of the browser?

    Regards

    Avatar: trambussen
    trambussen
    Participant
    December 13, 2022 at 12:17

    See private content!

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 13, 2022 at 13:14

    Thanks for letting us know.
    Have a nice day!

    Regards

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