Forum Replies Created

Viewing 30 posts - 21,451 through 21,480 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 15:38

    Hello, Shehzad Ghazi

    The mentioned situation is not a bug.
    The stock status is generally displayed together with the add to cart form ( they are in the same file) on single product page. Therefore, when the catalog mode is enabled, the add to cart form is blocked and the stock status can not be displayed (even if it is a simple stock status displaying – https://prnt.sc/KrPLztTIsA4m ).
    If you want to change the current situation, then the desired result requests additional customization in files, that are outside the scope of our basic support, sorry.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 15:22

    Hello, Pedro Monteiro

    In order to assist you, we would appreciate it if you could provide us with temporary FTP access.

    To provide FTP access, please contact your hosting provider for assistance.

    We look forward to your reply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 13:53

    Hello, 鄭竣丰

    1/ What device and browser do you use?
    2/ Have you tested it with other devices (friends/colleagues)?
    3/ Have you encountered the same issue on other pages?
    4/ Have you tested it with another activated theme (not XStore)?
    5/ Have you encountered this problem while testing any of our demos https://xstore.8theme.com/#demos-content ?
    We look forward to your response.

    About AMP, you can read here – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/ https://www.8theme.com/documentation/xstore/amp-plugin/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 13:41

    Hello, Shadicent

    We’ve added custom CSS code – https://prnt.sc/GTK6mkdE5U-X

    Please clear cache and check – https://prnt.sc/LcrE9nlb9o8e

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 13:40

    Hello, Levacare

    We do not see the problem on your site right now, maybe because there are no mentioned in the video additional buttons on the Checkout.

    Please check how it works when “Advanced Layout” is disabled in Theme Options–>WooCommerce(Shop)–>Cart/Checkout.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 13:18

    Hello, Jay545452

    You are right, the default text is unclear, but to solve your doubt, please go to Theme Options, as was mentioned https://prnt.sc/h5fq0iKrMWE4 (there you can change the text to enable redirect to the Wishlist page).

    Kind Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 12:49

    Hello, Jay545452

    Please go to Theme Settings > use search to find “Redirect To Wishlist On Remove” option and switch it On.

    We look forward to hearing from you.

    Kind Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 12:39

    Hello,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 12:37

    Hello, Allan Morrow

    In order to assist you, we would appreciate it if you could provide us with temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To provide FTP access, please contact your hosting provider for assistance.

    We look forward to your reply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 12:33

    Hello, 鄭竣丰

    We kindly request that you please navigate to the Elementor settings of the section with the slider https://prnt.sc/CPvE5A2jPzbt and turn off the Stretch Section option.

    Afterward, please check the slider to ensure the changes have been applied and the problem is fixed.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 12:23

    Hello, Shehzad Ghazi

    Please provide us with FTP access, so we can check the situation more deeply.

    To provide FTP access, please contact your hosting provider for assistance.

    We look forward to helping you resolve this issue.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 12:01

    Hello, Niddy

    If you still need assistance, please provide FTP access.
    If not, feel free to open up new topics for new questions.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 11:48

    Hello, Thomas,

    Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
    plugins, like Core plugin, in /wp-content/languages/plugins folder
    with correct names, for example, xstore-de_DE.po and xstore-de_DE.mo for the theme and xstore-core-de_DE.po and xstore-core-de_DE.mo for XStore Core plugin.
    Please do appropriate changes and let us know.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 11:43

    Hello, Oliver Theiß

    The temporary access you provided does not work now.

    Please try to disable this option – https://prnt.sc/f3KfK3gB2CEy and check then.

    Let us know the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 11:39

    Hello,

    Please provide us with FTP access, so we can check the situation more deeply.

    To provide FTP access, please contact your hosting provider for assistance.

    We look forward to helping you resolve this issue.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 11:31

    Hello, Ismael

    Thanks for using our theme.

    Please contact the support of the WooCommerce plugin regarding this issue with translation, because this text comes from their side and should be available for translation.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 11:23

    Hello, Tom

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
    It looks like a cache problem, so try to temporarily disable cache from the server side and CDN also.

    We look forward to hearing from you.

    Kind Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 08:55
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 08:51

    Hello, Jay545452

    External product type is part of WooCommerce plugin functionality. XStore is fully compatible with WooCommerce settings, but we do not have additional functionality for this product type. It means you need to read the docs of WC first –
    https://woocommerce.com/document/managing-products/#adding-an-external-affiliate-product In this article you will find: “Select ‘External/Affiliate’ from the product type dropdown. This will change the Product data metabox a bit. It first removes the shipping section from the left side. It then adds two new fields in the General section, the Product URL and Button text fields. The Product URL field is the destination where users can purchase this product. Then the Button text lets you change the normal Add to cart button text to your preferred text.” , so you can change the Product URL – https://prnt.sc/fGs_SvdpIA2P

    If this is not what you are looking for, or you want to customize the current behavior for this type of products, we would recommend you contact WooCommerce support. Hope for your understanding.

    Kind Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 25, 2023 at 08:38

    Hello, Thomas,

    Unfortunately, we are unable to log in. Please check and provide the correct wp-admin access. We look forward to hearing from you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 18:05

    Hello, Jay545452

    1/ Please go to Theme Options > WooCommerce > Single product builder > Add to cart > Button Background Color. Publish settings to be able to see changes.

    2/ Please contact the support of WooCommerce plugin about this – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 17:59

    Hello, Yan

    https://prnt.sc/PVAuHUbv5DR1 – there is “Sign in” popup that we can’t pass.
    If you need assistance from our side still, please disable that popup or provide credentials.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 17:55

    You’re welcome!
    Would you mind to rate our product – https://themeforest.net/downloads
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 17:52

    Hello, Roobinda

    XStore AMP (Accelerated Mobile Pages) is a plugin released to help to improve the mobile browsing experience. It is created to render the page faster by loading pages with minimal HTML, Javascript and styles.
    Because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor/WPBakery). This means that a webpage viewed with AMP looks like a mobile application to facilitate the user experience and doesn’t look exactly the same as how the original page would appear on a desktop or laptop.
    Read more in our documentation – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

    Kind Regards,
    8Themes Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 17:51

    Provided via the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 17:50

    Hello, PJone

    Please be aware that the Products Limit value should be greater than the Load Items Per Iteration value – https://prnt.sc/zhqxCwDca6c0/
    We thank you for your cooperation.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 17:32

    We’ve received your file by email, and we will help you. Please whitelist our IP, so we can log in to your Dashboard.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 17:29

    Thanks for the reply.

    Yes, you can use our email from the Private Content area or upload the file on a file sharing service and provide URL – https://wetransfer.com/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 17:28

    Hello, Thomas

    Thank you for your response. We are using the Swiper Slider framework for our carousels and sliders, and it has a swipe effect enabled by default. Could you provide us with a video of the issue you are experiencing?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2023 at 17:24

    Hello, PJone

    Unfortunately, we are unable to log in. Could you please provide us with the correct wp-admin access?
    or just try to change the limit you set for products – https://prnt.sc/3is-CvTKg8lb

    Best Regards,
    8Themes Team

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    Viewing 21,480 results - 21,451 through 21,480 (of 68,231 total)
Viewing 30 posts - 21,451 through 21,480 (of 68,231 total)
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