Hello,

You’re welcome!

Changes were done via child theme, so all should be fine after the next parent theme update.

Kind Regards,
8theme team

Hello, Azbarga

Thank you for your inquiry. We apologize for the delay in responding. We understand that you are looking for assistance with making changes to your site. Unfortunately, we do not have access to your URL or temporary wp-admin access, so we cannot make changes directly. However, we can provide an example of how to make the changes you need on our test site:

Once you click on Mobile (Theme Options > Header Builder), you will see mobile header content https://prnt.sc/PzBlgnhDG3Z4 . To make the desired changes, delete the Mobile menu element from the connection block in the right side and place the element depending on your needs – https://prnt.sc/darLfXsaaFOJ > https://prnt.sc/flKQeN-SCSfc > https://prnt.sc/JjiK_o8Yqq4S

We hope this explanation is clear. Please do not hesitate to contact us if you need any further assistance.

Kind Regards,
8theme team

Hello, Cristina

Please check this screenshot – https://prnt.sc/enAeq2FxQ_1B

You can provide us with wp-admin access, we will install the Loco translate plugin and upload translation files on your site, then you will be able to continue translation.

Waiting for your reply.

Kind Regards,
8theme team

Hello, Jug414

Please add the next code in Theme Options > Theme custom CSS.

.aligncenter img {
    display: block;
    margin: auto;
}

Kind Regards,
8theme team

Hello,

We’ve added “test” page on your site, elements there have the same settings as the demo, but with your category images and products.
Please check.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

Unfortunately, our theme does not have this feature.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Cristina

Thanks for using XStore.

You need to translate the parent theme. The child theme should be translated only in case you added custom code in child theme that includes localization functions. To prevent the translation loss after updates, make sure you placed translation files of the theme into the /wp-content/languages/themes/ folder with correct names (language name and xstore theme suffix, e.g xstore-es_MX.po, xstore-es_MX.mo).

Provide wp-admin access, so we can take a closer look at your setting.

Kind Regards,
8theme team

Hello, Mktnegocios

Please check the screenshot in the Private Content area

Regards,
8theme team

Hello, Mohamed

“i want to change black logo to white logo if button actived https://prnt.sc/6jDCy_j35dEW” – to be able to give you an answer, we need to take a closer look at your site. Please contact us once you disable coming soon mode or provide temporary wp-admin access.

The next code can be used to change the styling of the back to top button:

.back-top {
    color: red;
    background-color: green;
}
.back-top svg path {
    stroke: red;
}

Kind Regards,
8theme team

Hello, LambdaSP

Thank you for your response. Unfortunately, we are still unable to locate the email. Could you please request the necessary FTP Host, FTP username, FTP pass, and FTP port information from your hosting provider and provide it to us via the Private Content area here?

Kind Regards,
8theme team

Hello, Baparks

As we can see pages can be edited using Elementor now.

Please describe your new request in more detail with screenshots.

Kind Regards,
8theme team

Hello,

Did you install an additional plugin or do any customization in files that may cause the problem?

Try to disable Built-in Email Builder and check if you have the problem then.

Kind Regards,
8theme team

Hello, Baparks

Thank you for reaching out to us. Our support team is available to assist you with any existing settings, however, if you have any feature requests, please post them on our taskboard at https://www.8theme.com/taskboard/. Our development team will review them accordingly.

We appreciate your interest in our services and look forward to hearing from you.

Kind Regards,
8theme team

Hello, AnimalShop

We have detected that you are using the latest version of WooCommerce, however, you are using an outdated version of the theme. We recommend that you update the theme and Core plugin for optimal performance

We kindly ask that you refrain from updating WooCommerce before updating the theme, next time. You can find information about compatibility in the changelog here: https://xstore.8theme.com/update-history/.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Mohamed

Thank you for your inquiry. Could you please provide us with the URL of your website so that we can take a closer look?

Kind Regards,
8theme team