Hello, Ms Morbenia Morbeck

You’re welcome!

Kind Regards,
8theme team

Hello, Mktnegocios

Please do our recommendations from this topic first – https://www.8theme.com/topic/the-website-tells-me-ajax-error-when-loading-the-main-page/#post-345325 , then check if pages can be edited.

Also, read this article – https://elementor.com/help/cant-edit-with-elementor/

Kind Regards,
8theme team

Hello, Azbarga,

You can change the positions of header elements on mobile via Theme Options > Header Builder > Mobile.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Andymy

Thank you for FTP access.

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

Hello, LambdaSP

We do not see any mail from you, unfortunately.
Could you provide that info via Private Content area here?
Or at least let us know keywords that we can use to find the letter from you? From what email address it was sent?

Kind Regards,
8theme team

Hello, Oliver Theiß

1. What do you mean by “since the change it works in the quick view, but no longer on the normal product page”? We do not see any problem on single product page. Could you please clear cache and check one more time? Provide us with a video of the problem.

3. Sorry, but additional customization or content management is not included in our basic support scope. We are able only to guide you with theme options. If you need personal customization you need to hire a developer or content manager.

4. At first sight, this is independent of our theme.

5. Custom CSS code – https://prnt.sc/hEDShnWQ9-l0
Try to inspect code using inspector tools.
Open a web page in Google Chrome. Either:
-Select the Chrome menu at the top-right of your browser window, then select Tools > Developer Tools.
-Right-click on any page element and select Inspect Element.
The DevTools window will open at the bottom of your Chrome browser.

Kind Regards,
8theme team

Hello,

Thank you for letting us know that you have sorted it out.

Kind Regards,
8theme team

Hello, @Martin,

Try adding
xstore_wishlist_ids
xstore_wishlist_ids_0
to Performance > Page Cache > Advanced > Reject Cookies filed, save all settings and purge the cache and let me know if the problem persists.

Best Regards,
8Themes Team

Hello, Allan Morrow

We kindly request that you provide us with the coupon code you are entering or a video demonstrating the process.

It works fine for us:
price for count 130 – https://prnt.sc/rbIdEl3wCPJk
before applying coupon – https://prnt.sc/mMH9c9GixSs6
after applying coupon (30%) – https://prnt.sc/vZOA8a8O6fYk

The price for Spend X dollars to get free shipping remains the same, as the coupon affects the total cost and should not have an effect on the sub-total of what you have purchased. This is as you have described in the topic.

We look forward to your reply.

Kind Regards,
8theme team

Hello, LambdaSP

2. We’ve recorded a video, please check the Private Content area. We do not see the problem.
Could you please check buttons from another mobile device or from an incognito browser window? Record a video for us.

Kind Regards,
8theme team

Hello, LambdaSP

– We’ve updated translation files – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ It should fix the problem with translation, but it seems the frontend result is affected by cache. Please clear all cache (plugin you are using, maybe server cache, cache of your mobile browser) and check the “Add to cart” text then.

– Provide FTP access, please.
You can contact your hosting provider for assistance in creating temporary FTP access for us.

Kind Regards,
8theme team

Hello, Kamil

We have a separate option for searching variations, so you can enable it – https://prnt.sc/bqQtZjGm44X_

We do not guarantee compatibility with all 3rd party plugins, however, we are always willing to try and make it work with the ones requested by our customers.

Please provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To provide FTP access, please contact your hosting provider for assistance.

Could you please provide more information about what is not working as expected with that plugin, including screenshots if possible?

Kind Regards,
8theme team

Hello, Maloneweb

To fix the problem, you need to reset the header content (via Theme Options > Header builder > Reset header builder) and then add elements again. You will not lost settings of elements, just need to set elements to desired positions after the reset.

Kind Regards,
8theme team

Hello, Luis

Please set Container Background Color in Theme Options > Styling > Content or disable Footer fixed in Theme Options > General > Footer.

Also, go to Theme Options > Speed optimization > Static Blocks Cache > Off.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Allan Morrow

Please clear cache and check how it works now.

Best Regards,
8Themes Team