Page 706 – 8theme.com

Forum Replies Created

Viewing 30 posts - 21,151 through 21,180 (of 68,231 total)

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Rose Tyler

Support staff

February 5, 2023 at 14:43

Hello, Jay545452

We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

Kind Regards,
8theme team

#346082 Copied In reply to: Xstore library not the same as when inserted

Rose Tyler

Support staff

February 5, 2023 at 14:36

Hello, Ciddiki

We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest.

Kind Regards,
8theme team

#346080 Copied In reply to: On Mobile view product Categories not in order an
Rose Tyler

Support staff

February 5, 2023 at 14:20
Hello, Jay545452

Please change the previous code to:

.content-product .product-content-image img, .etheme-product-grid-image { border: 1px solid #e1e1e1; }

Kind Regards,
8theme team
#346077 Copied In reply to: Xstore library not the same as when inserted
Rose Tyler

Support staff

February 5, 2023 at 14:18

In this case add the code not in Global custom CSS area, but in custom CSS for Desktop (Theme Options > Theme custom CSS > Desktop).

Best Regards,
8Themes Team

#346076 Copied In reply to: I want the single product page like this.
Rose Tyler

Support staff

February 5, 2023 at 14:17
Hello, Ciddiki

Thank you for screenshots.

Header Builder > Mobile menu > Extra Tab Content > select “Menu” then Select Extra Tab Menu > https://prnt.sc/CEghLH91huhs
icons can be disabled by adding the next code in Theme Options > Theme custom CSS:

.header-mobile-menu .menu .type-img.position-left-center img { display: none; }

https://prnt.sc/08P4Rpv2B4jX

Kind Regards,
8theme team
#346075 Copied In reply to: On Mobile view product Categories not in order an
Rose Tyler

Support staff

February 5, 2023 at 13:59

Hello, Jay545452

Please provide URL of your site page with the product grid

Kind Regards,
8theme team

#346072 Copied In reply to: Xstore library not the same as when inserted

Rose Tyler

Support staff

February 5, 2023 at 13:58

Hello, Delidana188

Thank you for your response.

After careful consideration, we regret to inform you that it is not possible to implement the requested changes due to the structure of product content.

We appreciate your understanding.

Best Regards,
8Themes Team

#346071 Copied In reply to: I had a question about the check icon that appeared when the product was added to the cart.
Rose Tyler

Support staff

February 5, 2023 at 13:51
Hello, Soumya

1/ Did you delete the old code?
Try to add the next code in Theme Options > Theme custom CSS:

.single-product-builder .single_add_to_cart_button ~ .et-or-wrapper { flex-basis: 10%; margin-left: 10px; margin-right: 10px; } .single-product-builder form.cart { display: flex; } .single-product-builder .et_product-block .et-single-buy-now.single_add_to_cart_button.button { width: 20%; flex-basis: 20%; min-width: 20%; }

to place the Buy now button in the same line to Add to cart.

2/

.single_product-html_block5 { display: flex; } .single_product-html_block5 .wcfm_catalog_enquiry { margin: 0px 10px; padding: 6px 10px; }

Best Regards,
8Themes Team
#346069 Copied In reply to: I want the single product page like this.
Rose Tyler

Support staff

February 5, 2023 at 13:20

Hello, Delidana188

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To provide FTP access, please contact your hosting provider for assistance.

Best Regards,
8Themes Team

#346065 Copied In reply to: I had a question about the check icon that appeared when the product was added to the cart.

Rose Tyler

Support staff

February 5, 2023 at 13:17

Hello, Ciddiki

Thank you for using our theme.

To better understand your request, please provide some screenshots and temporary wp-admin access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

We look forward to hearing from you.

Kind Regards,
8theme team

#346064 Copied In reply to: On Mobile view product Categories not in order an

Rose Tyler

Support staff

February 5, 2023 at 13:13

Hello, Soumya

Please provide correct wp-admin access.

Best Regards,
8Themes Team

#346063 Copied In reply to: I want the single product page like this.

Rose Tyler

Support staff

February 5, 2023 at 12:05

Hello,

The settings for the Blog page can be found in the Theme Options > Blog > Blog Layout.

The free version of Elemento which comes bundled with our theme, doesn’t allow editing the default posts page – Blog.
You can create a custom page, edit it using Elementor, then add this page to the menu with the custom title “Blog”. Content of this custom page can be created using one of our elements, for example – https://xstore.8theme.com/elementor/demos/minimal-fashion02/posts-element/ https://xstore.8theme.com/elementor/demos/minimal-fashion02/posts-chess-element/ , and this custom page can be edited using Elementor.

Best Regards,
8Themes Team

#346061 Copied In reply to: translate these tabs on the product page

Rose Tyler

Support staff

February 5, 2023 at 11:52

Hello, Shicka

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information. We’ve edited your reply and moved access into the Private Content area.

We asked you to describe your problem in more detail and do this via a new topic, you just ignored this part of our reply.
We want to help you, but we do not see the problem on your site, so please provide more information about it with screenshots.

The latest info in error logs comes 3rd party plugin – https://prnt.sc/l2V1XwnEbtcH
, so you may try to disable plugins that do not come bundled with XStote and check if your problem is solved after that.

Best Regards,
8Themes Team

#346059 Copied In reply to: CPU use of resources

Rose Tyler

Support staff

February 5, 2023 at 11:33

Hello, Aryanna_p

On your screenshots, we do not see that the problem comes from our theme.
Please do the next test:
– disable all plugins, except WooCommerce, XStore Core, WPBakery Page Builder, and check the result,
then enable plugins one by one and check the results.
Let us know the results.

Best Regards,
8Themes Team

#346056 Copied In reply to: CPU use of resources

Rose Tyler

Support staff

February 5, 2023 at 10:32

Hello, Soumya

Please provide temporary wp-admin and FTP access, we will check what can be done to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To provide FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#346055 Copied In reply to: WCFM Compatibility Issue Related to Live chat

Rose Tyler

Support staff

February 5, 2023 at 09:15

Hello, Sahil

We’ve updated the theme on your site.
Please do not update Core plugin before the theme update next time.

About ajax add to cart, there is an error in the browser console https://gyazo.com/ecc6a478c7bf44a4f1ac6bda69e85fe6 , after disabling the Pixel Manager for WooCommerce plugin the ajax add to cart works fine.

Product thumbnail is not visible, slider is not working in product images and in related products. – we do not see this problem on your site right now.

Kind Regards,
8theme team

#346052 Copied In reply to: Facing the problem with the theme and unable to update the theme.

Rose Tyler

Support staff

February 5, 2023 at 08:53

Hello, Levacare

Your screenshot is from a single product page, not from Home, isn’t it?

Please describe your request in more detail and provide the correct temporary wp-admin access.

Kind Regards,
8theme team

#346051 Copied In reply to: I still have problems in the website mostly in the product page
Rose Tyler

Support staff

February 5, 2023 at 08:50
Hello, Jay545452

https://prnt.sc/UFgtuFRgkxh9 – it is a screenshot from this demo – https://xstore.8theme.com/elementor/demos/organic01/
but you imported this one https://xstore.8theme.com/elementor/demos/grocery-market

https://gyazo.com/0ada13509ee89518f923ba5b1a7e5e1f – images were already uploaded with borders on the demo.
To add borders for images on your site, the next custom CSS code can be used:

.content-product .product-content-image img { border: 1px solid #e1e1e1; }

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team
#346050 Copied In reply to: Xstore library not the same as when inserted
Rose Tyler

Support staff

February 5, 2023 at 08:45

Hello,

As your request is related to a change or improvement of existing functionality, we recommend submitting it to our Taskboard at https://www.8theme.com/taskboard/. Our development team will review it there.

Kind Regards,
8theme team

#346049 Copied In reply to: Xstore Bought Option Showing Colum type its not like Desktop & Mobile View

Rose Tyler

Support staff

February 5, 2023 at 08:40

Hello, Vipul Garg

In order to take a closer look, please provide us with the URL of the product and temporary wp-admin access.

Kind Regards,
8theme team

#346048 Copied In reply to: I am unable to play video on my product listing

Rose Tyler

Support staff

February 5, 2023 at 08:38

Hello, Mohamed

The terms & conditions section relates to WooCommerce functionality. The code of Elementor in terms & conditions area is shown even with the default theme, so this situation relates to the functionality of WC, and is independent of our theme/can’t be fixed from our side.
We would recommend you do not use Elementor to create content of the terms & conditions section because WC and Elementor are not compatible there.

Kind Regards,
8theme team

#346047 Copied In reply to: woocommerce checkout terms problem……

Rose Tyler

Support staff

February 5, 2023 at 08:33

Hello,

We suggest disabling the Single Product Builder via Theme Options > WooCommerce and then checking the results.

Kind Regards,
8theme team

#346046 Copied In reply to: WCFM Compatibility Issue Related to Live chat

Rose Tyler

Support staff

February 5, 2023 at 08:28

Hello, Rodlens

Thank you for using XStore.

You can activate it now.

Kind Regards,
8theme team

#346045 Copied In reply to: Licence code problem – they said I activate it more than 20 times

Rose Tyler

Support staff

February 5, 2023 at 08:27

Hello, Wardes

Thank you for using XStore.

You can activate it now.

Kind Regards,
8theme team

#346044 Copied In reply to: Licences

Rose Tyler

Support staff

February 5, 2023 at 08:23

Hello, Florian

Please read the next articles – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ https://woocommerce.com/document/fixing-blurry-product-images/

“I also noticed that several pictures are blurry/unsharp (mainly on desktop).” – please provide screenshots of such pictures and URLs of pages with them, because we do not see this problem on your site.

Also, you may provide temporary wp-admin access, we will take a closer look.

Kind Regards,
8theme team

#346043 Copied In reply to: Speed issue most likely caused by pictures

Rose Tyler

Support staff

February 5, 2023 at 08:19

Hello, Claudio

Sorry, we do not understand your question.
We’ve set Speed Optimization settings same as any other person who want to optimize the site, you can do it by yourself or hire a person – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Just do not activate this option – https://prnt.sc/UOIoz6YHIze2
If you need advanced personal site optimization you can submit request to WPKraken team.

Kind Regards,
8theme team

#346042 Copied In reply to: Theme display problems after a speed optimization

Rose Tyler

Support staff

February 5, 2023 at 08:13

Hello,

Thank you for the reply.

We can’t check your screen recordings https://prnt.sc/cCNcQRTO4_bn

Please clear cache of mobile browser and check your site now. We’ve disabled Mobile Content Optimization through Theme Options >> General/Layout.

Kind Regards,
8theme team

#346041 Copied In reply to: Demo footer area broken, even after multiple clean installs and troubleshooting.

Rose Tyler

Support staff

February 3, 2023 at 18:20

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#346000 Copied In reply to: Using A New Demo Over An Old One

Rose Tyler

Support staff

February 3, 2023 at 18:19

Hello,

We’ve disabled a few plugins that it seems you do not really use and the site works fine now.
Please check from the incognito browser window as a new user.

Before activating new plugins, read the documentation of it to make sure you need it. Check plugins that are still activated on your site and disable unrequired ones.
For example, YITH WooCommerce Wishlist can be deactivated, then go to Theme Options > WooCommerce > activate our Built-in Wishlist.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#345999 Copied In reply to: Demo footer area broken, even after multiple clean installs and troubleshooting.

Rose Tyler

Support staff

February 3, 2023 at 17:05

Hello,

1/ Check now – https://prnt.sc/00M0sarVJ31i

2/ Describe in more detail what is wrong with the menu, please. Provide screenshots.

Kind Regards,
8theme team

#345995 Copied In reply to: Using A New Demo Over An Old One
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Viewing 21,180 results - 21,151 through 21,180 (of 68,231 total)

Viewing 30 posts - 21,151 through 21,180 (of 68,231 total)

← 1 2 3 … 705 706 707 … 2,273 2,274 2,275 →

Forum Replies Created

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