Speed issue most likely caused by pictures

This topic has 4 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

  • Avatar: Florian
    Florian
    Participant
    February 2, 2023 at 10:02

    Hi! We have checked with our hosting partner concerning slow speed of the site. They informed us that this speed issue is most likely caused by the pictures on our site that are not optimized for mobile. They recommended us to take contact with our theme provider.

    I also noticed that several pictures are blurry/unsharp (mainly on desktop). Can you provide us with a solution? Thanks

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2023 at 14:24

    Hello, Florian

    Please read this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website Before uploading images on the site it is recommended to optimize them.
    Also, you can try to use Robin image optimizer plugin, read more in docs of this plugin, it can be installed via XStore > Plugins installer.

    Kind Regards,
    8theme team

    Avatar: Florian
    Florian
    Participant
    February 4, 2023 at 11:00

    Thanks. However, this doesn’t really answer my question about unsharp images. We have transferred our images from our old website and I wonder if all of the image size settings are correct (i.e. do we need to use a plugin like regenerate thumbnails or similar to fix the image size issue). In other words, I am unsure what image sizes are used in the theme and whether this has caused the “blurry picture issue”. Happy to provide access to our site if easier for you to check

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2023 at 08:23

    Hello, Florian

    Please read the next articles – https://xstore.helpscoutdocs.com/article/89-product-images https://woocommerce.com/document/fixing-blurry-product-images/

    “I also noticed that several pictures are blurry/unsharp (mainly on desktop).” – please provide screenshots of such pictures and URLs of pages with them, because we do not see this problem on your site.

    Also, you may provide temporary wp-admin access, we will take a closer look.

    Kind Regards,
    8theme team

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