Facing the problem with the theme and unable to update the theme.

This topic has 3 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

  • Avatar: Sahil
    Sahil
    Participant
    February 4, 2023 at 10:14

    So i am facing this problems right now.
    1. I finished editing the site and published it later I deactivated the theme but all my previous editing has been removed or back to default.
    2. Single product page Layout is full width but once i enabled the single product page builder, layout get removed even though full width is enabled in the section.
    3. Product description is not opening many times and it is set as accordian.
    4. I am not getting edit with elementor option in static block.
    5. Unable to update the theme ,” Update failed: The package could not be installed.
    PCLZIP ERR BAD FORMAT (-10) : Unable to find End of
    Central Dir Record signature“

    Currently i have deactivate the theme since i have an active traffic on the site

    2 Answers
    Avatar: Sahil
    Sahil
    Participant
    February 4, 2023 at 18:29

    ajax loading not appearing on add to cart button while adding the product. There seems to be something wrong with the product page specifically. Product thumbnail is not visible, slider is not working in product images and in related products.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2023 at 09:15

    Hello, Sahil

    We’ve updated the theme on your site.
    Please do not update Core plugin before the theme update next time.

    About ajax add to cart, there is an error in the browser console https://gyazo.com/ecc6a478c7bf44a4f1ac6bda69e85fe6 , after disabling the Pixel Manager for WooCommerce plugin the ajax add to cart works fine.

    Product thumbnail is not visible, slider is not working in product images and in related products. – we do not see this problem on your site right now.

    Kind Regards,
    8theme team

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