WCFM Compatibility Issue Related to Live chat

This topic has 4 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

  • Avatar: Soumya
    Soumya
    Participant
    February 4, 2023 at 15:56

    Hi, support. Thanks for making this great & beautiful theme.

    Here is the issue.
    I am using WCFM Plugin. Most of its features are working fine so far, except the live chat features.
    The multivendor live chat features will appear on the single product page under the add to cart button and on the vendor store page banner.

    The issue is after the multivendor live chat module offered by WCFM is turned on. The live chat button appears on the vendor store page, BUT it does not appear on the single product page.

    Please refer to this support ticket: https://www.8theme.com/topic/wcfm-compatibility-issue-related-to-livechat/

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2023 at 08:33

    Hello,

    We suggest disabling the Single Product Builder via Theme Options > WooCommerce and then checking the results.

    Kind Regards,
    8theme team

    Avatar: Soumya
    Soumya
    Participant
    February 5, 2023 at 09:51

    After disabling the Single Product Builder, the chat is showing, but many other edited functions are not working, which I have edited with the single product builder.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2023 at 10:32

    Hello, Soumya

    Please provide temporary wp-admin and FTP access, we will check what can be done to help you.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To provide FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

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