Forum Replies Created

Viewing 30 posts - 21,091 through 21,120 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 13:39

    Hello, Damien

    Please read this article from WooCommerce plugin first – https://woocommerce.com/document/managing-products/

    Product us with URLs from your site and describe your request in more detail, please.

    If the site is under maintenance mode, provide temporary wp-admin access also. To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 13:36

    Hello, Montgomerius

    Thank you for using our theme.

    1/ There is no option to show the stock number on the shop page. You can try to implement that by additional customization only, check this post for example https://www.sefat.net/display-stock-status-and-quantity-in-woocommerce-shop-page-grid-view/
    or contact the support of WooCommerce to get assistance.

    2/ Here is what we can see on your site – https://prnt.sc/V0Olywdru5fC
    Have you sorted it out?

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 13:34

    Hello, Rafal

    You need to rename xstore-core-pl.po and xstore-pl.po to
    xstore-core-pl_PL.po and xstore-pl_PL.po

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 13:27
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 13:26

    You’re welcome!

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 13:24

    Hello, Atdhe

    Thank you for your purchase.

    You can use the same purchase code to activate the theme on both sites.

    If you encounter any issues, please provide us with a detailed description of the problem and the URL of the page in question. We will be happy to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 13:21

    Hello, Dionizio Find,

    1/ Please try to use the next custom CSS code to add border-radius:

    .content-product .product-image-wrapper {
        border-radius: 10px !important;
    }

    2/

    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
        display: flex;
        justify-content: center;
    }
    .products-loop .ajax-content, .products-loop {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .content-product {
        flex-direction: column;
        justify-content: space-between;
        display: flex;
        flex: 1;
    }
    .content-product .quantity-wrapper {
        margin-right: auto;
        margin-left: auto;
    }
    .swiper-container {
        display: flex;
        align-items: stretch;
    }
    .product-slide .product {
        display: flex;
        height: 100%;
    }
    .swiper-wrapper {
        height: auto;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 13:16

    Hello, Mclovin210392

    1/ Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
    Let us know the result.

    2/ Contact your hosting provider and ask to downgrade PHP version to 7.4.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 11:27

    Hello,

    I’ve added custom CSS code:

    .zoom-on .main-images a.zoom, .zoom-on .main-images img.zoomImg {
        background: white !important;
    }

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 11:23

    Hello, Ziga32

    You’re welcome!

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 11:17

    Hello,

    This is independent of our theme functionality.

    Please go to “Products” section and select “Screen Options” and enable or disable elements.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 08:49

    Hello, Henrik

    All will be fine after the theme update.

    But do not update WooCommerce Infinite Scroll and Ajax Pagination plugin that we uploaded for you, because it contains the fix.

    Our dev team will discuss how to solve the problem in the best way for the future.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 08:34

    Hello, Ziga32

    There is no such possibility, unfortunately.

    If you just want to add special boxes on category page, you can create a static block with the desired content, then add the shortcode of the block into the category description area, and then the content will be shown on the default category page.
    For example – https://prnt.sc/GQSzhZpM0zU9

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 08:28

    Hello, Jay545452

    What browser do you use?

    You uploaded png images with transparent background.

    Sorry, but your request is a bit unclear to us.

    Did you add the custom code? Please delete the code then record a video or provide new screenshots and describe the desired result in more detail.
    Thanks in advance.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 08:10

    Hello, Trilok

    In this case, please contact the support of Elementor Pro plugin.

    We appreciate your understanding.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 08:07

    Hello,

    Please watch this video – https://youtu.be/ZyjZ-vCx0pE
    You need to change the Dynamic wishlist page to a static one using our shortcode.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 08:01

    Hello, Mel

    Thank you for using XStore.

    You can activate it now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 07:59

    Hello, Mahlv

    We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 07:57

    Hello, LambdaSP

    The next custom CSS code can be used:

    .single-product form.cart table.variations td.label, .single-product form.cart table.variations td.value, .single-product form.cart table.variations th.label {
        text-align: center;
    }

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 16:39

    Hello, Henrik

    The fix is located in sb-woocommerce-infinite-scroll/includes/sbis.js.php
    so you may copy that file and upload it manually on your other websites or delete WooCommerce infinite scroll plugin and install the plugin downloaded by a link from the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 16:20

    Hello,

    We do not see a reason for “429 too many connections” error from our theme side. We want to propose you few possible solutions which may help, please try them, they should help:
    1/ You can change the default WordPress login URL.
    2/ Contact your hosting provider and ask if provider’s firewall might block search engines, crawlers, monitoring services, and web apps, causing the 429 too many requests error.
    Make contact with your web host’s technical support team and ask them to take a look at your site to fix the error.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 16:16

    Hello, Vipul Garg

    Please check the Private Content area

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 15:59

    In this case, you need to use custom CSS code, for example:

    .vc_tta-panels .wpcf7-form {
        width: 80%;
    }

    Describe your request in more detail, then we will be able to suggest the code.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 15:47

    Hello,

    By default, there is no such possibility, but you can try to contact the support of WooCommerce.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 15:36

    Fixed.
    Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 15:24

    Hello, Peter

    We’ve deleted the demo custom CSS code for the page. Please check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 15:18

    Hello,

    Please provide FTP access, we will take a closer look.
    To provide FTP access, please contact your hosting provider for assistance. Also, ask about the server error log, please.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 14:41

    Hello, Trilok

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
    Let us know the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 14:39

    Hello, Cookies

    Please be more specific, what do you mean by “the same issue”?

    “And disappears when you logged in admin.” – it means there is a problem with cache, because when you an admin you can see real version of the site, not a cached one.
    Temporarily disable all cache (plugin or server-side) and check how the site works then.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 14:33

    Hello,

    You can use the same purchase code on both sites.

    Kind Regards,
    8theme team

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    Viewing 21,120 results - 21,091 through 21,120 (of 68,231 total)
Viewing 30 posts - 21,091 through 21,120 (of 68,231 total)
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