Forum Replies Created

Viewing 30 posts - 21,061 through 21,090 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 20:08

    Hello, Mclovin210392

    Please provide screenshots for a better understanding of your request.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 20:03

    Hello, Ismael

    Could you provide the URL of your site and temporary wp-admin access?

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 20:02

    Hello, Yuyu

    Could you provide temporary wp-admin access?
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    What demo version do you want to install?
    WPBakery or Elementor prefer?

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 17:45

    Hello, Lucasatinado

    We were able to log in to your Dashboard, thanks.

    Please contact your hosting provider and ask to downgrade PHP version to 7.4.

    Also, we need FTP access.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 17:40

    Hello, Bhabani

    Please check this topic – https://www.8theme.com/topic/can-we-have-a-different-logo-for-mobile-on-our-home-page/#post-340013

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 17:38

    Hello, Inesita

    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

    Waiting for your reply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 17:36

    Hello, Inesita

    We added the section at the bottom of your Home page content. Please check.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 17:32

    Hello, Ciddiki

    You can edit custom CSS code.
    Add
    padding-bottom: 3px;
    here https://prnt.sc/xpJ1Z_fM__bR

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 17:27

    Hello, Chris0483

    Thanks for the reply.

    What username can we use?

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 17:26

    Hello, Bas Kling

    Your products are variable, so please try to use the next custom CSS code:

    @media (min-width: 481px) {
        .single-product .et_connect-block {align-items: end;}
        .single-product form.cart ~ .single-compare .xstore-compare-single {
            margin-bottom: 5px;
        }
    }

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 17:19

    Please disable Lazy loading for the element – https://prnt.sc/p9ZKCQdDVdYp

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 17:16

    Hello, Ismael

    Try to add the next code in your child-theme/functions.php
    add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 16:56

    Hello,

    Your images have white background already – https://prnt.sc/B4A3cKHWIyVP , so it can’t be changed using custom CSS code or something else.
    You need to prepare images using a graphic editor.

    Border can be added via settings of this element – https://prnt.sc/tFdIwumVNfdZ

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 16:51

    You may try to add the next code to your child-theme/functions.php
    remove_filter ('the_content', 'wpautop');
    OR
    you may try to type not simple <br> but <br class="">
    Also, you may read about other solutions described in this article -> https://blog.templatetoaster.com/wordpress-line-break-not-working/

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 16:13

    Hello, Laskowidz

    Please check how it works when “Advanced Layout” is disabled in Theme Options–>WooCommerce(Shop)–>Cart/Checkout.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 16:09

    You’re welcome!

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 16:07

    Hello, Chris0483

    Could you provide FTP access? Then I will be able to pass this question to our dev team.
    To provide FTP access, please contact your hosting provider for assistance.

    Try to use the default “Filter Products by Price” widget of WooCommerce.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 16:00

    Hello, Felix Velay

    Thank you for using our theme.

    To help us better understand your request, please provide screenshots to illustrate it.

    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

    We appreciate your cooperation.

    We suggest that you try disabling Mobile Content Optimization through Theme Options >> General/Layout, clear the cache, and then check the results.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 15:54

    Hello, Rafal

    You’re welcome!

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 15:53

    Hello, Trambussen

    Private Content

    Best Regards,
    8Themes Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 15:43

    Hello, Inesita

    Thank you for using XStore.

    Do you want to import this section from the demo on your site?
    Please provide the URL and temporary wp-admin access, and we will add it.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 15:37

    Hello, Cristina

    1/ Theme options > Footer > Footer styling > Enlaces De Pie De Página

    2/ Please check now. I’ve disabled Lazy loading.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 15:31

    Hello, Laskowidz

    I already described my problem at the beginning of the thread and nothing has changed in this topic. I spent a lot of time to solve the problem but unfortunately without results. – it is a screenshot of the topic start https://prnt.sc/fwC35HQ_ZnPD , there is no word about CartFlow.

    I also applied the tips directly from the CartFlow team but also without results….– what exactly tips?

    After going to the checkout page after about 0.5 seconds, the products and payment information disappear and a gray flashing box appears in their place:
    https://prnt.sc/b6DMlM-2fwRn

    – it is the first time you describe the problem, thanks for the screenshot.
    Here is what we can see on your checkout page right now – https://prnt.sc/zXH0O2VqHYSL , it is not like on your screenshot. Could you please explain what steps we should take in order to replicate the issue you are reporting?

    Are you able to provide FTP access?

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 14:51

    In this case, static blocks can be created with the desired content, and show it using shortcode, for example – https://prnt.sc/Czu6YB4JBV84

    Provide the client with examples, so he just repeats your actions.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 14:42

    Hello, Ziga32

    Edit content via Text tab and use <br>, for example – https://prnt.sc/AzvJIZzVHDxJ or use <p>https://prnt.sc/n3taw1Byfis8

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 14:25

    Hello, Dionizio Find,

    We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 14:18

    Hello, Laskowidz

    I’ve seen a few people on the forum having this problem with CardFlow on xStore – please provide links to such topics, because I can’t find them – https://www.8theme.com/search/?bbp_search=CardFlow&bbp_forum_id=128990

    We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    If you describe your problem in more detail, we will be able to check what can be done to assist you.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 14:15

    Hello, Lucasatinado

    Please provide temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To provide FTP access, please contact your hosting provider for assistance.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 13:46

    Hello, Chris0483

    Our theme or WooCommerce plugin does not have filter by category widget. There is only Product categories list widget.
    If you need filter by categories you need to look for the third-party filter plugin that has such a filter widget.
    You can submit your request here – https://www.8theme.com/taskboard/, and our dev team will analyze how many people need this also and if there is the possibility to do this.

    Best Regards,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2023 at 13:43

    Hello, Laskowidz

    “if we try to change for example typography of the body font the changes do not appear on front end.” – please provide us with a screenshot of the text which font can’t be changed.
    “I tried a few other templates and only yours has this problem!” – we need to get more details about the problem from you.
    Hope for your cooperation.

    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

    Best Regards,
    8Themes Team

  • 1 2 3 702 703 704 2,273 2,274 2,275
    Viewing 21,090 results - 21,061 through 21,090 (of 68,231 total)
Viewing 30 posts - 21,061 through 21,090 (of 68,231 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.