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Installed Demo looks diffrent than preview Demos.

This topic has 15 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

Rafal

Participant

January 21, 2023 at 13:22

Hello, I have problems.
My Demo don’t looks like Preview Demo.
I’ve noticed undermentioned problems:
1. On my Main Page, first photo is all black (in Preview was green on the left and photo with cosmetic on the right).
2. My maim menu is fuzzy.
3. I don’t have small menu on the right side.
Best regards

#344583 Copied Theme version: 9.0.2 WooCommerce version: 6.1.1

14 Answers

Rose Tyler

Support staff

January 22, 2023 at 11:04

Hello, Rafal,

1, 2/ In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

3/ Do you mean this panel https://prnt.sc/ZNzCi3dY_QM8 ?

Best Regards,
8Themes Team

#344620 Copied

Rafal

Participant

January 22, 2023 at 17:12

Hello,
1 and 2. I sent.
3. Yes.
Best regards.

Please contact administrator
for this information.

#344665 Copied

Rose Tyler

Support staff

January 23, 2023 at 09:29

Hello,

Problems are caused by style minification https://prnt.sc/5___lTBwRq6r from a 3rd party plugin you are using on the site. You need to find out what exactly plugin do this (disable plugins one by one), then keep that plugin disabled or change its settings to solve the problem.

Best Regards,
8Themes Team

#344714 Copied

Rafal

Participant

January 23, 2023 at 21:09

Hello,

Thanks for investigation.
But I’ve installed only theme (with included plugin) nothing 3rd yet.
What about this small menu on the right? Why didn’t it show up with launching the theme?

Best regards

#344774 Copied

Rose Tyler

Support staff

January 24, 2023 at 08:17

Hello, Rafal

It can be installed somewhere on your server because if you check the link of any styles from your web-site -> https://prnt.sc/lHZiOamDmYkl it has ‘pagespeed’ postfix but simple (default) link will look like next -> https://prnt.sc/9gld7V0eG-Kx. So please, contact to your server provider with such question.
Your styles : https://yourwebsite.com/wp-content/uploads/elementor/css/A.post-9.css,qver=1674459618.pagespeed.cf.NaVlaFB7Uu.css
Default styles: https://yourwebsite.com/wp-content/uploads/elementor/css/post-9.css

What about this small menu on the right? Why didn’t it show up with launching the theme?

– This menu was created using our Sales Booster, currently, it can’t be imported. Please go to Dashboard > XStore > Floating menu > enable and configure it – https://prnt.sc/LF1EXmxJg7Os

Best Regards,
8Themes Team

#344818 Copied

Rafal

Participant

January 31, 2023 at 16:57

I noticed there is more than one Header in theme. Others Header works well.

Please contact administrator
for this information.

#345626 Copied

Rose Tyler

Support staff

January 31, 2023 at 17:04

Hello, Rafal

Multiple headers, when the custom header is used for the Home page is common practice – https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
Your main problem with styles was described in the previous reply, we suppose it should be solved from the server side.
If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Best Regards,
8Themes Team

#345628 Copied

Rafal

Participant

February 1, 2023 at 13:21

Hello,
I’m very grateful for your proposition of refund.
It’s my second Xstore Theme and I’m very satisfied of your theme.
I would like to with your help find out a solution of this situation.
Maybe you can help what and how can I make a new … (but I don’t now what new – home page, menu…?)?

Please contact administrator
for this information.

#345738 Copied

Rafal

Participant

February 1, 2023 at 13:59

New diagnostic informations of blurred header below. So I think this is the wrong settings of header – but where?
The reason of black background I didn’t find yet;)

Please contact administrator
for this information.

#345746 Copied

Rose Tyler

Support staff

February 1, 2023 at 16:28

Hello, Rafal

It is a normal situation that on page edit action you see a normal header which you also see on viewing the frontend page but on opening Theme Options it is different. This could be in case you have multiple headers which are loaded only for the live view page or edit that page by Elementor page builder. Once you open Theme Options default header is loaded with default options and to edit multiple one you should go to the Multiple Headers editor and there you will see the header which will be applied for the pages/posts conditions you set for it.

Please try Header Builder > Multiple headers > edit custom header for the Front page.

The blurred effect on your menu was caused by page’s custom CSS -> https://prnt.sc/q4aNmeR_p8LL . It was added to page XStore Custom CSS -> https://prnt.sc/lip507UD6qPb . We remove it for you so you may check now.

For better knowing what is wrong you may read how to use developer tools to inspect styles -> https://support.iterable.com/hc/en-us/articles/115001674223-Developer-tools-in-Chrome-and-Firefox

Best Regards,
8Themes Team

#345757 Copied

Rafal

Participant

February 7, 2023 at 11:08

Hello,
I came another problems – with translation. I configured Loco Translation with Support documentations. I implement translation, save it, synch but it doesn’t work.

Please contact administrator
for this information.

#346235 Copied

Rose Tyler

Support staff

February 7, 2023 at 13:34

Hello, Rafal

You need to rename xstore-core-pl.po and xstore-pl.po to
xstore-core-pl_PL.po and xstore-pl_PL.po

Best Regards,
8Themes Team

#346252 Copied

Rafal

Participant

February 7, 2023 at 15:32

Hello,

Thank you very much, it’s working very well

#346275 Copied

Rose Tyler

Support staff

February 7, 2023 at 15:54

Hello, Rafal

You’re welcome!

Best Regards,
8Themes Team

#346282 Copied
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