Forum Replies Created

Viewing 30 posts - 20,701 through 20,730 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 09:59

    Hello, Mclovin210392,

    We would recommend reading this article https://woocommerce.com/document/setting-up-taxes-in-woocommerce/ and contacting support of WooCommerce https://wordpress.org/support/plugin/woocommerce/ to get further assistance because it is independent of the theme.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 09:57

    Hello,

    1/ You can rename brands using translation files and the Loco Translate plugin to the desired text. If this is not what you are looking for, we would recommend you contact the support of WooCommerce plugin to get advice, because such a question is independent of the theme you are using – https://wordpress.org/support/plugin/woocommerce/

    2/ Please try to add the next code in Theme options > Theme custom CSS > Mobile:

    .woocommerce-cart .widget_media_image {
        display: none;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 09:43

    Hello, Ramvidal,

    Sorry for the delay in answering.

    1/ It requests additional customization in files, which is outside the scope of our basic support.

    2/ If you would like to request new functionality or improvements you can submit your question to our dev team via our Taskboard at https://www.8theme.com/taskboard/.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 08:49

    Hello, Annixum,

    Try to add the next code in Theme Options > Theme custom CSS:

    #wc-stripe-payment-request-button-separator, .et_product-block div.quantity~.et-or-wrapper >div {
        display: none !important;
    }
    #wc-stripe-payment-request-wrapper {
        margin-bottom: 20px;
    }

    clear cache before checking the result.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 08:44

    Hello, Mateusz,

    Here is what we can see on your site now – https://prnt.sc/Up0xwQ4VMg3b
    Do you need any other assistance?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 08:39

    Hello, MAHDAR,

    Please try to disable “Show Quantity Input For Products” in Header Builder > Cart.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 08:33

    Hello, Isabel Lima,

    Thank you for using our theme.
    Please provide us with temporary wp-admin access to your site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 08:32

    Hello, Sean,

    You can use the next custom CSS code:

    .back-top {
        bottom: 80px !important;
    }

    place it into Theme Options > Theme custom CSS

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 08:30

    Hello, Gaetano,

    Appearance > Customize > WooCommerce > Checkout > select Privacy Policy Page.
    If this doesn’t work, we would recommend contacting support of the WooCommerce plugin, because this is independent of our theme – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 08:21

    Hello, Sean,

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Additionally, please clear the cache of your browser and check again.
    If the above steps do not resolve the issue, please provide us with temporary access to both the wp-admin and FTP of your website. This will allow us to further investigate the issue and provide an accurate solution.
    Please let us know if you have any further questions or concerns.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 08:11

    Hello, Soumya,

    We recommend that you do not use the Elementor page builder for the Privacy policy page. Instead, we suggest using simple HTML code. Unfortunately, WooCommerce does not support Elementor shortcodes on this page, and it is independent of our theme.

    If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 08:07

    Hello,

    #0e3a53 – blue
    #fdb03b – yellow
    #5C676D , #8C8C8C – grey text colors
    #222 – color of some dark links

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 08:03

    Hello, Jay545452,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2023 at 11:53

    Hello, Jay545452,

    Please clear cache and check your site now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2023 at 11:13

    Hello, NelsonTsai,

    Thanks for contacting us.

    XStore > Welcome page > Unregister theme – https://prnt.sc/fNJviDiHGj6b , then go to Appearance > Themes > activate another theme and delete XStore. Then you will be able to activate XStore on another site.

    Envato Market plugin is not required, but can be used. Please watch this a video about theme installation – https://youtu.be/i7STFGZapx8

    It is recommended to run import on a fresh WordPress installation.
    For this you can use the WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2023 at 11:05

    Hello, Annixum,

    You had an extra multiple header created for the entire site ( https://prnt.sc/s-729Qstpwb1 ) which does not have any sense because ‘Default header’ is used for the entire site by default, and multiple headers are recommended to use only for specific conditions like Single product pages, Archives or Custom page by id.
    You may watch the tutorial on how to use and create multiple headers here -> https://youtu.be/BpeXfzNwkOc
    For now, we changed the condition of your custom header to make it shown only on the 404 page. You can remove this header fully after you check if the issues are fixed on your web-site -> https://prnt.sc/y059GS8_8-h7
    Result -> GIF by Gyazo ( https://gyazo.com/a75b30ea885033b68835a123a0e3c943 ) &
    GIF by Gyazo ( https://gyazo.com/51b577243dbd9f03ffe983ad2f9c05d1 ).

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2023 at 09:00

    Hello, Nataliyag2

    Thanks for the reply.

    I hope this article will help you to sort it out – https://woocommerce.com/document/managing-product-taxonomies/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2023 at 08:53

    Hello, 海绵宝宝,

    Loginisation/Registration functionality comes from WooCommerce plugin, so please read this article – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 18, 2023 at 08:52

    Hello, Nataliyag2,

    Thanks for the reply.
    Edit page using Elementor > find and add into content Product Categories element https://prnt.sc/ztgi3hdjkJGy , select type Slider https://prnt.sc/PuZ_8u9Bweec , columns https://prnt.sc/7XFh2LnNxAjj , play with settings depends on your needs – https://prnt.sc/Tpn4K9_MXX-k To upload images, go to Dashboard > Product > Categories > edit a category and select image https://prnt.sc/CiFH2u5pUPk9

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 17:09

    Hello, Vladis,

    Try to use the next custom CSS code:

    .content-product .product-content-image img {
        object-fit: cover;
        max-height: 190px;
    }

    there is no possibility to keep image aspect ratio inside, unfortunately.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 17:06

    Hello, Saud Raza,

    Required plugins were not activated on your site.
    About WooCommerce plugin, we can’t install and activate it for you via Dashboard, so we would recommend you upload files of it via FTP.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 16:53

    Hello, EduardMihai,

    We’ve activated this option https://prnt.sc/ouyajmET4-9H in settings of WooCommerce and the Ajax add to cart works now. Please check.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 16:44

    Hello, Pedro Monteiro,

    1/ Thank you for reaching out to us. We apologize, but we are having difficulty understanding your request. Could you please provide more information so that we can better assist you?
    We look forward to hearing from you.

    2/ Do you want to change the text “New”?
    This text comes from XStore, so you can use translation files to change it. Install and activate the Loco Translate plugin > create a translation for XStore theme > change English text and disable the Loco plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    When you will need to change the text back, activate Loco plugin and do this, or just delete translation files.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 16:32

    Hello, Vaporizer,

    We have conducted an inspection of your single product page and have not identified any issues. We recommend that you clear your cache and check again. If the problem persists, please record a video of the issue and let us know which browser you are using.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 16:28

    Hello, Annixum,

    1/ Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for problem.
    Let us know the results.

    2/ There is no such possibility for the secondary menu, unfortunately.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 16:15

    Hello, MAHDAR,

    4/ As we can see, the mentioned option wasn’t activated on your site https://prnt.sc/9AWo8GWXI2ZC
    I’ve activated it, no here is the result – https://prnt.sc/aivG1cfHIsOW

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 16:12

    Hello, Naborhi,

    Could you provide some screenshots for a better understanding of your request?
    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 16:09

    Hello, Mateusz,

    Thanks for the reply and for understanding.
    Have a nice day.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 15:48

    Hello, Sidora AG

    Please provide temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To provide FTP access, please contact your hosting provider for assistance.

    Best Regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 15:45

    Hello, Stefan,

    Please check the screenshot in the private Content area.

    In order to better understand your problem and the desired result, please provide a more detailed description. Additionally, if possible, please provide temporary wp-admin admin access.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
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    Viewing 20,730 results - 20,701 through 20,730 (of 68,231 total)
Viewing 30 posts - 20,701 through 20,730 (of 68,231 total)
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