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Viewing 30 posts - 20,731 through 20,760 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 14:55

    Hello, EduardMihai,

    Did you make changes in the theme files?
    If the problem is independent of plugins, please disabled all 3rd party plugins and provide us with FTP access, we will check the situation more deeply.
    To provide FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 14:50

    Hello, Mclovin210392

    XStore > Custom fonts > upload fonts. Then select font via Theme options, for example, go to Header Builder > Main menu > Font Family.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 14:45

    Hello,

    We would recommend you contact the support of WooCommerce plugin about this https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 14:15

    Hello, MAHDAR,

    Thank you for the reply.

    1/ Please contact the support of WPML plugin, to get assistance with it question.

    2/ You can disable “Hide out of stock items from the catalog” in WooCommerce > Settings > Products > Inventory.
    If you do not want to disable this option, please check if the problem persist when not XStore theme is activated, but a default WooCommerce theme – Storefront. If the problem is independent of the theme, contact support of WooCommerce and WPML.

    3/ Please check if the problem persist with another theme activated (Storefront) to find out if the problem is related to our XStore theme functionality.

    4/ Please go to Theme Options > WooCommerce > Single Product Layout > Show Product Stock Status > On.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 14:01

    Hello, Mateusz,

    I suppose this situation is independent of our theme.
    Please check how it works when default WooCommerce theme – Storefront is activated. If you have the same situation even with the default theme, you can contact the support of WooCommerce to get assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 13:56

    Hello, EduardMihai,

    Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for problems.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 13:38

    Hello, Mclovin210392

    Thank you for the reply.

    Try to add the next code in Theme options > Theme custom CSS:

    .single-product .woocommerce-tabs .wc-tab {
        margin: 0px 50px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 13:35

    Hello, Steven Tay,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 13:15

    Hello, LambdaSP,

    I do not see the problem on your site.
    Have you solved it?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 13:13

    Hello, Mateusz,

    If you do not want to show the Read more, edit product and select Default Form Values – https://prnt.sc/bjjnkvOENMKB

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 13:12

    Hello, Websitedude1985,

    If you would like to request new functionality, you can submit your question to our technicians via our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 13:02

    Hello, Websitedude1985,

    “I need my Page title to be used as H1 for both the Pages and Posts and Products for that matter. So want to check if this is inherited from any setting in the theme?” – this is not inherited from any settings because on each page you may add custom content where you place own text and position of h1
    “I see settings for breadcrumbs and these are set as H1 – but isnt this bad for SEO?” – we output main title of post/product/etc in breadcrumbs using h1 tag to make SEO always have main title on most possible existing pages. According to the latest questions from our customers about replacing that tag to another we added option where you may select any possible tag from the list to replace h1 tag in breadcrumbs and add it anywhere else in the content -> https://prnt.sc/THMOKj60F8yQ
    “What I want to check is the best setting for Breadcrumbs, and do I need to use the setting in the theme at all? I see seveeral options of what to set it to but I just need to know which is best?” – Each option we provide in our Theme Options could be changed/enabled/disabled according to one’s needs. For example, if someone wants to have ‘return back’ link and someone don’t then one will enable that option and another will switch it off. We recommend having breadcrumbs settings in the way we provide in our demo’s import settings. For example default demo according to its design and site content has next breadcrumbs settings -> https://prnt.sc/XCyZxXMpLkAl Also, in cases any page needs to use own h1 tag we have an option where you may disable breadcrumbs fully on a specific page -> https://prnt.sc/7QEdQwqfGO9s which will help to skip conflicts between double h1 headings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 12:01

    Hello, Annixum

    Please delete this custom CSS code and check how it works then – https://prnt.sc/NUrpdbTbU9gR

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 11:57

    Hello, Mclovin210392,

    You do not product URL of the single product page, so I’ve checked a random product from your site – https://prnt.sc/g08YW-zLS5Za
    Could you please provide a more detailed screenshot or describe the desired result in more detail?
    Thanks in advance.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 11:54

    Hello, LambdaSP,

    Please make sure that XStore Core plugin is activated on your site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 11:25

    Hello, Mateusz,

    Check what text you have on buttons when Site Language is selected – English.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 11:21

    Hello, Annixum,

    In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 10:15

    Hello, Vaporizer,

    We have switched the following options to prevent any possible conflicts with plugins https://prnt.sc/0kL0ag4SEhzF https://prnt.sc/U7ytWjR2AYDT https://prnt.sc/16aIy_Ls4Bl5 also enabled https://prnt.sc/om1_5f7UYp5s

    You have more than 12 000 products – https://prnt.sc/et9Pyo59Hny7 , it is the main reason for the speed problem. Any selection from the database with this quantity will take quite a lot of time, that’s why the search, shop and product category pages have such a low speed, and this affects all pages displaying products.
    WordPress/WooCommerce does not have limits on the number of products, but you need to take into account the server power. Most likely your server simply cannot quickly process requests with such a number of products.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 10:10

    Hello, IvanMTK,

    You may try to add next solution described in this topic -> https://www.8theme.com/topic/issues-about-the-products-adding/#post-308366
    Code:

    add_filter('etheme_elementor_post_ajax_results_per_page', function() {
     return 50; 
    });

    50 limit you may try to increase to 100 for testing purposes and I think it will fix the issue for you.

    P.S. We cannot do it from our side because we have neither permissions to edit your child-theme files from admin nor ftp access. So we described the possible solution for you in the message above.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 08:55

    Hello,

    It is recommended to run import on a fresh WordPress installation.
    For this you can use the WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 08:53

    Hello, LambdaSP,

    3/ https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    Appearance > Customize > WooCommerce > Product Images > thumbnails width > set Uncropped, the regenerate thumbnails using the plugin as described in our documentation.

    4/ We suggest that you try disabling Mobile Content Optimization through Theme Options >> General/Layout, clear the cache, and then check the results.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 08:49

    Hello, Robert Abele,

    Have you tried to disable the cache plugin and CDn and check how it works then?
    Please do this test and let us know the result.

    Also, provide temporary wp-admin and FTP access, so we can take a closer look.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To provide FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 08:46

    Hello, Mateusz,

    Try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 08:41

    Hello, Jay545452,

    Thank you for using our theme and for contacting us.

    Please check the page structure via Single Product Builder https://prnt.sc/HhwK-ZyI9mE- , so https://prnt.sc/SHRIcZYJ0J89 > https://prnt.sc/mtrI5mawX9Nn

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 08:33

    Hello, Vladis,

    We asked you to activate another theme to confirm that the missing menu item is independent of XStore, and you need to contact the support of the WooCommerce plugin about this situation.

    Appearance > Menus > create a new menu. Theme Options > Header Builder > Mobile menu select your menu.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 08:28
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 08:24

    Hello,

    Is “Show View Cart Button” option activated in Theme Options > Header Builder > Cart?

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 08:19

    Hello, Chris Barrett,

    You can use Regenerate thumbnails plugin to do this.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 08:17

    Hello, LambdaSP,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 17, 2023 at 08:17

    Hello, Charles Siritho,

    Did you visit our https://www.8theme.com/taskboard/ and vote for this task?
    Right now, the brands page is not in development yet.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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    Viewing 20,760 results - 20,731 through 20,760 (of 68,231 total)
Viewing 30 posts - 20,731 through 20,760 (of 68,231 total)
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