Shop page Error cannot show up correctly

This topic has 6 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Sean

  • Avatar: Sean
    Sean
    Participant
    February 18, 2023 at 17:19

    Hello there,

    I didn’t do any changes to my shop page, but I find it cannot show up correctly. You can check it through this URL: https://quarkeco.com/shop

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 08:21

    Hello, Sean,

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins. Additionally, please clear the cache of your browser and check again.
    If the above steps do not resolve the issue, please provide us with temporary access to both the wp-admin and FTP of your website. This will allow us to further investigate the issue and provide an accurate solution.
    Please let us know if you have any further questions or concerns.

    Kind Regards,
    8theme team

    Avatar: Sean
    Sean
    Participant
    February 19, 2023 at 09:14

    Hi Rose,

    I disabled all the other plugins, only left with Xstore core/Woocommerce/Elementor. And cleared the browser cache, but the error is still not solved. Can you help me do further check? Thank you!

    Please contact administrator
    for this information.
    Avatar: Sean
    Sean
    Participant
    February 19, 2023 at 09:33

    Hi Rose,

    I forget to leave the server IP to you, pls check it here

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 11:21

    Hello, Sean,

    I’ve disabled “Show Excerpt In Content Product” via Theme Options > WooCommerce > Shop > Products style to solve the problem.
    Please check Shop page now.

    Kind Regards,
    8theme team

    Avatar: Sean
    Sean
    Participant
    February 19, 2023 at 12:41

    Thanks a lot! Rose. That’s a great help.

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