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I have an error with my menu on cellphone (hamburger)

This topic has 4 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

mariangio

Participant

March 26, 2023 at 11:17

Hi
I have an error with my menu on cellphone display (hamburger) which is not working on product page. Works ok on the home page but not on the product page. Thanks for your help.

#351285 Copied Theme version: 9.05 WooCommerce version: Version 7.5.1

3 Answers

Rose Tyler

Support staff

March 26, 2023 at 12:10

Hello, Mariangio,

Thank you for getting in touch with us.

In order to troubleshoot the issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351290 Copied

mariangio

Participant

March 27, 2023 at 12:02

Hi Rose
thanks for your reply.
Following your recommendation I have found that the error come from wp-rocket plugin. Though it is one of the biggest plugin and especially for speeding up website. I am surprised it is not compatible with your theme. Have you heard about such incompatibility?
Thanks
Marianna

#351402 Copied

Rose Tyler

Support staff

March 27, 2023 at 12:37

Hello, Mariangio,

We use this plugin on our demos without such problem.
It can be the incompatibility of the cache plugin with another 3rd party plugin on your site.
Please do tests to find out what exactly option being activated in the settings of Rocket caused the problem.

Kind Regards,
8theme team

#351415 Copied
Tagged: cellphone, error, hamburger, menu, themes, woocommerce, wordpress
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