Page 653 – 8theme.com

Forum Replies Created

Viewing 30 posts - 19,561 through 19,590 (of 68,227 total)

← 1 2 3 … 652 653 654 … 2,273 2,274 2,275 →

Rose Tyler

Support staff

March 29, 2023 at 07:01

Hello, Clau8826,

Thanks for your report.

This will be fixed in the next update.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351589 Copied In reply to: Bug on product page lightbox, missing zoom-in.png file

Rose Tyler

Support staff

March 28, 2023 at 16:30

Hello, Nageen,

You’re welcome!

Kind Regards,
8theme team

#351552 Copied In reply to: Translation Stop working after update the theme

Rose Tyler

Support staff

March 28, 2023 at 16:13

Hello, Isabel Lima,

Thank you for the response.

Please upload video on a filesharing service, for example – https://wetransfer.com/ , and provide URL via the Private Content area.

Kind Regards,
8theme team

#351550 Copied In reply to: Error in the e-commerce in the payment system in mobile

Rose Tyler

Support staff

March 28, 2023 at 16:11

Hello, Awatif,

Thank you for contacting us and for using XStore.

We can’t log in to your site https://prnt.sc/24X85gZN3AfU Please check.

Kind Regards,
8theme team

#351549 Copied In reply to: affichage au niveau des produits il n’y a pas de marge

Rose Tyler

Support staff

March 28, 2023 at 16:09

Hello, Techgaon,

Thank you for the response.

The Default WooCommerce importer does not have that because the brand option is not the default WooCommerce option, it’s a custom post type.
Check these topics – https://www.8theme.com/topic/get-product-brand-in-meta-data-while-exporting/ https://www.8theme.com/topic/where-are-product-brands-stored-no-field-for-brands-exported-in-wc/

Kind Regards,
8theme team

#351548 Copied In reply to: change user login experience in xstore wordpress theme

Rose Tyler

Support staff

March 28, 2023 at 15:58

Hello, Maciejk,

Thank you for contacting us and for using XStore.

Please provide URL of your site, temporary wp-admin, and FTP access. We will be able to help you via the child theme.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#351544 Copied In reply to: Title (h1) and breadcrumbs not showing on homepage

Rose Tyler

Support staff

March 28, 2023 at 15:56

Hello, LambdaSP,

Due to the fact that all scripts require time to process, you need to optimize your desktop then the speed from mobile will be improved also.
Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Activate XSTORE Ajaxify in the settings of elements (page content), for example https://prnt.sc/EvzLILwXaCKt
Check descriptions of all plugins that are activated on your site and disable plugins you do not really use because every additional plugin slows down the site a bit.
Reduce initial server response time, for this contact your hosting provider.

Kind Regards,
8theme team

#351543 Copied In reply to: Why after click on add to cart the add to cart notification no show up and the mini-cart not open

Rose Tyler

Support staff

March 28, 2023 at 15:50

Hello, Charalith,

The problem is caused by your changes in the parent theme.

It is not recommended to edit the parent theme at all because your changes will disappear after the theme update, the child theme should be used instead.

Please check the Private Content area

You need to transfer all your changes to the child theme, as they will be lost when updating. Please read the following articles for more information – https://woocommerce.com/posts/why-child-themes-matter/ https://developer.wordpress.org/themes/advanced-topics/child-themes/ https://www.8theme.com/documentation/docs/child-theme/ https://www.wpbeginner.com/wp-themes/how-to-create-a-wordpress-child-theme-video/

Download the child theme archive from this page – https://www.8theme.com/downloads/
Go to Appearance > Themes > install and activate the child theme.
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Have you made any changes to the XStore Core plugin?

Kind Regards,
8theme team

Please contact administrator
for this information.

#351542 Copied In reply to: Translate XStore WordPress WooCommerce Elementor Theme Using Loco Translate Plugin
Rose Tyler

Support staff

March 28, 2023 at 15:42
Hello, Nageen,

We added extra code in child-theme/functions.php

add_filter('woocommerce_get_availability_text', function($text) { switch ($text) { case 'Out of stock': $text = 'Niet op voorraad'; break; case 'Available on backorder': $text = 'Informeer naar actuele levertijd'; break; default: # code... break; } return $text; });

result – https://prnt.sc/y1uG0Cg5Qgul

Kind Regards,
8theme team
#351541 Copied In reply to: Translation Stop working after update the theme
Rose Tyler

Support staff

March 28, 2023 at 15:39

Hello, Clau8826,

Please download single-product-builder.min.js file by this link – https://we.tl/t-H893Ti7ztA and reupload it into xstore/js/modules folder via FTP.
Clear cache and check how it works then.

Kind Regards,
8theme team

#351540 Copied In reply to: Bug on product page, clicking on the reviews when the reviews tab is the first tab

Rose Tyler

Support staff

March 28, 2023 at 15:24

Hello, Nageen,

We will have another specialist review your inquiry in greater detail and will be in touch with you.
We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

#351539 Copied In reply to: Translation Stop working after update the theme

Rose Tyler

Support staff

March 28, 2023 at 15:20

Hello, Arms,

We’ve disabled the lightbox that comes from our theme (Theme Options > WooCommerce > Single Product Builder > Gallery > Lightbox > Off), and the back background persists.
To check it the situation is related to our theme, you can temporarily activate the default WooCommerce theme – Storefront, and check how it works then.

Kind Regards,
8theme team

#351538 Copied In reply to: XStore hotspot element position is not correct on the frontend

Rose Tyler

Support staff

March 28, 2023 at 15:05

Hello, Jennifer,

Thank you for the reply.

1/ Please check now – https://prnt.sc/cqPMGwd5pirc
The Active filters widget appears after applying some filters, for example, filter by price.

2/ Do you mean this https://prnt.sc/R3mvmDu6fhQP It is Shop page sidebar, go to Theme Options > WooCommerce > Shop > Shop page Layout > Sidebar Position > select Off-Canvas.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351536 Copied In reply to: Do you guys have a tutorial on product filter?

Rose Tyler

Support staff

March 28, 2023 at 14:53

Hello, Isabel Lima,

Thank you for contacting us and for using XStore.

Please provide a video of the problem or screenshots, please.

Do you use an additional plugin for payment? When this plugin is disabled the problem is solved?

Kind Regards,
8theme team

#351534 Copied In reply to: Error in the e-commerce in the payment system in mobile
Rose Tyler

Support staff

March 28, 2023 at 14:51
Hello, Aasem,

Thank you for the response.

It could be caused by this option -> https://prnt.sc/s9ABxKGWl9zq . Please, try to set it to normal and check then. According to the next web-site (where it is possible to check different CSS properties) -> https://caniuse.com/?search=mix-blend-mode it seems that such CSS property could not work normally in IOS mobile -> https://prnt.sc/UTp7OGEhzh9O

Also, we have added the next custom CSS to your child-theme/style.css

.etheme-elementor-slides .swiper-slide .etheme-background-overlay { transform: translate3d(0,0,0); }

so, could you please, check now, we tested it and didn’t find any issues.

Kind Regards,
8theme team
#351533 Copied In reply to: xtheme elementor slider widget gap between slides
Rose Tyler

Support staff

March 28, 2023 at 14:49

Hello Catholicans,

Have you changed wp-admin access? We can’t log in anymore.

These questions you need to pass to your hosting provider, they will be able to check the situation with memory more deeply and help you.

Compare plugins on both sites, maybe one of 3rd party plugin requires too much memory and cause the problem.

Kind Regards,
8theme team

#351531 Copied In reply to: site is not working it when we try to assess the the site contents inside home page is not loaded

Rose Tyler

Support staff

March 28, 2023 at 14:45

Hello, Namaste,

It seems to be an issue with imported products – https://www.8theme.com/topic/new-products-site-elementor-demo-shortcode/#post-351376

Kind Regards,
8theme team

#351530 Copied In reply to: Products Grid Elementor – displaying only one product

Rose Tyler

Support staff

March 28, 2023 at 14:18

Hello, Ajzafar,

Thank you for contacting us and for using XStore.

In our demo, we use CDN and cache plugin.

A CDN is a network of servers located in different geographic regions. By using a CDN, you can store your website files on multiple servers and distribute them to your visitors from the server nearest to them. This can significantly reduce the load time of your website.

A caching plugin can improve the performance of your website by storing frequently accessed data in the cache. This reduces the number of requests to the server and makes your website faster. You can use the WP Rocket plugin for it.

Avoid an excessive DOM size – a large DOM will increase memory usage, cause longer style calculations, and produce costly layout reflows. https://gtmetrix.com/avoid-an-excessive-dom-size.html)

Kind Regards,
8theme team

Please contact administrator
for this information.

#351528 Copied In reply to: Very Very Bad Performance Report on GTMetrix
Rose Tyler

Support staff

March 28, 2023 at 13:14
Hello,

Thank you for contacting us and for using XStore.

Custom CSS code can be used for this. For example, add the next code in Theme Options > Theme custom CSS:

.woocommerce-cart table.cart .product-sku { display: none; }

Kind Regards,
8theme team
#351520 Copied In reply to: How do I remove the SKU field from the cart?
Rose Tyler

Support staff

March 28, 2023 at 12:55

Hello, Clau8826,

Thank you for contacting us and for using XStore.

Could you please provide URL of your site, temporary wp-admin, and FTP access?

Thank you for your cooperation.

Kind Regards,
8theme team

#351516 Copied In reply to: Bug on product page, clicking on the reviews when the reviews tab is the first tab

Rose Tyler

Support staff

March 28, 2023 at 12:48

Hello, Nageen,

Please provide FTP access also.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#351514 Copied In reply to: Translation Stop working after update the theme

Rose Tyler

Support staff

March 28, 2023 at 12:42

Hello, Zeal Evince,

Thank you for the response.

We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.
Clear the cache and check if your changes can be visible after that.
If the problem persists, please record a video for us.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#351513 Copied In reply to: Website looks different when working on backend

Rose Tyler

Support staff

March 28, 2023 at 12:31

Hello, EduardMihai,

In order to troubleshoot issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#351511 Copied In reply to: Search products by SKU problem (probably bug)

Rose Tyler

Support staff

March 28, 2023 at 12:25

Hello, Imran Bashir,

Thank you for contacting us and for using XStore.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

1/ Try to disable Single Product Builder via Theme Options and check if the plugin works as you expected.

2/ Try to disable Ajax add to cart via Theme options and do one more test.

3/ Let us know the results, and provide FTP access (you mentioned them, but did not provide them).

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#351510 Copied In reply to: add to cart hook is not working with current theme

Rose Tyler

Support staff

March 28, 2023 at 12:13

Hello, Arms,

Thank you for the response.

1/ This is independent of our theme.
Is there a reason you are using large png images, but not jpg? Try to use https://png2jpg.com/ and then compare the file size of the images.

2/ Please edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable.
Let us know the result.

Kind Regards,
8theme team

#351508 Copied In reply to: XStore hotspot element position is not correct on the frontend

Rose Tyler

Support staff

March 28, 2023 at 12:07

Hello, Ritik Kumar,

We’ve answered here – https://www.8theme.com/topic/in-desktop-header-is-getting-changed-automatically/#post-351506

Kind Regards,
8theme team

#351507 Copied In reply to: my header section is getting distorted please check

Rose Tyler

Support staff

March 28, 2023 at 12:06

Hello, Ritik Kumar,

Thank you for the response.

We’ve checked the header on your Shop page and do not see the problem.

Please clear the cache of your browser and check one more time.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351506 Copied In reply to: In desktop header is getting changed automatically

Rose Tyler

Support staff

March 28, 2023 at 11:39

Hello, Modestino Ferraro,

Thank you for getting in touch with us.

Edit page content using Elementor and disable Lazy loading for elements, for example – https://prnt.sc/tnTY_7sZAZp4

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351502 Copied In reply to: I’m having trouble saving changes to my header sections

Rose Tyler

Support staff

March 28, 2023 at 11:37

https://www.8theme.com/topic/side-menu-is-not-coming-in-the-same-orientation-which-we-have-selected/#post-351500

#351501 Copied In reply to: Side Menu is not coming in the same orientation which we have selected

Rose Tyler

Support staff

March 28, 2023 at 11:35

Hello, Ritik Kumar,

Thank you for getting in touch with us.

This is the menu – https://prnt.sc/5wCOS87RVHha , but this is – https://prnt.sc/H7hRscjM2uBT products categories widget.

Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > add the widget into the Shop sidebar area and select order way – https://prnt.sc/IKeD2Na3hmNw To modify the order of the categories, please navigate to Products > Categories and hover over the icon to rearrange the categories according to your needs. For a better reference, please see the image provided here: https://prnt.sc/I5RRdVdCYm5X

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351500 Copied In reply to: Side Menu is not coming in the same orientation which we have selected
← 1 2 3 … 652 653 654 … 2,273 2,274 2,275 →

Viewing 19,590 results - 19,561 through 19,590 (of 68,227 total)

Viewing 30 posts - 19,561 through 19,590 (of 68,227 total)

← 1 2 3 … 652 653 654 … 2,273 2,274 2,275 →

Forum Replies Created

Explore our best WordPress WooCommerce Themes collection