Problem with Dokan since the latest update of Xstore

This topic has 6 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Vaughn noriega
    Vaughn noriega
    Participant
    April 18, 2023 at 12:17

    Hi i am noticing since the latest update of Xstore i am unable to access any of the the sub menus within my dokan plugin \. i cannot make any changes or adjustments to anything, including withdrawals, vendors section and more.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2023 at 12:32

    Hello, Vaughn Noriega,

    Thank you for contacting us and for using XStore.

    Please record a video of the problem.

    Provide the URL of page with the problem, and temporary wp-admin access.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Vaughn noriega
    Vaughn noriega
    Participant
    April 18, 2023 at 16:22

    hi the url of the problem is any of the following

    https://glideonline.net/wp-admin/admin.php?page=dokan#/

    https://glideonline.net/wp-admin/admin.php?page=dokan#/withdraw?status=pending

    https://glideonline.net/wp-admin/admin.php?page=dokan#/vendors

    https://glideonline.net/wp-admin/admin.php?page=dokan#/settings

    Basically any of the sections within the Dokan plugin module i cannot get to make any adjustments to any of the pages because it doesnt show anything in the page.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 19, 2023 at 08:58

    Hello, Vaughn Noriega,

    Thank you for your reply, but we can’t check mentioned pages with the access you provided – https://prnt.sc/KQ5rYWfQkXLm Please check and provide new access.

    Also, provide temporary FTP access, so we can take a closer look.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Vaughn noriega
    Vaughn noriega
    Participant
    April 19, 2023 at 14:52

    Hi thank you for the update i apologize i didn’t enable it on my backend. i have since done so and also did a check to login both for the WordPress site as well as the FTP all login credentials are ok now please proceed to check said information

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 19, 2023 at 15:09

    Hello, Vaughn Noriega,

    Thank you for your response.

    Please clear cache of browser and check one more time, because we do not see problems on your site, here are screenshots of what we can see on pages you provided – https://prnt.sc/83IFDcrFatEH https://prnt.sc/nGuTsUEXHXDu https://prnt.sc/WEpPoApsYiU7 https://prnt.sc/ULZ6Pv18ZFeQ

    Kind Regards,
    8theme team

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