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It seems that an element from xstore in my website is slowing down my page. Can you help me fix it?

This topic has 14 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

Alex

Participant

April 14, 2023 at 08:52

https://itstores.gr/wp-content/uploads/xstore/xstore-placeholder.png

After running speed test for my website it seems that it takes too long to load this element. Unfortunately i can’t find what exactly it is to remove it or fix it. Can you please help me?

#353257 Copied Theme version: 1.0 WooCommerce version: 7.4.1

13 Answers

Rose Tyler

Support staff

April 14, 2023 at 09:15

Hello, Alex,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#353259 Copied

Alex

Participant

April 14, 2023 at 09:46

Hello and thank you for your immidiate response. I will provide you in the private content the access details.

Please contact administrator
for this information.

#353265 Copied

Rose Tyler

Support staff

April 14, 2023 at 09:51

Hello, Alex,

Please download xstore-placeholder.png from this page – https://we.tl/t-Y2a4n8IFk9 and upload it into https://itstores.gr/wp-content/uploads/xstore/ folder via FTP.

Kind Regards,
8theme team

#353269 Copied

Alex

Participant

April 14, 2023 at 10:08

It seems the problem is solved now. Thank you for your assistance.
I have a final question if you can help me with that too.
The home page now is loading very fast and everything seems to work properly except when you try to navigate in the Shop pages. Product images are optimized and of small size but it takes a long time to navigate through the pages of the shop. Can i somehow optimize the speed that these pages are loaded?

#353271 Copied

Rose Tyler

Support staff

April 14, 2023 at 10:54

Hello, Alex,

Thank you for your response.

Try to select another Pagination Type in Theme Options > WooCommerce > Shop > Shop page layout.

Kind Regards,
8theme team

#353279 Copied

Alex

Participant

April 14, 2023 at 11:24

Is there any other way? I do not want to change pagination type. Also it didn’t fix the problem

#353281 Copied

Rose Tyler

Support staff

April 14, 2023 at 12:28

Hello, Alex,

Thank you for your response.

Some images are loaded in big size – https://prnt.sc/nfPXm8q2-15s We would recommend you regenerate thumbnails using a plugin – https://xstore.helpscoutdocs.com/article/89-product-images

Also, contact your hosting provider to “Reduce initial server response time” and ask what else they can do to speed up the site.

Kind Regards,
8theme team

#353285 Copied

Alex

Participant

April 14, 2023 at 14:27

Even when i choose from the menu to enter a category without products yet it takes about 10s to render it.

#353309 Copied

Rose Tyler

Support staff

April 15, 2023 at 07:31

Hello, Alex,

1/ Try to use only one cache plugin, as using multiple may slow down the website.

2/ Do you have any regular cache or backup processes in place? It may slow down the site.

3/ Try to use Content Delivery Network (CDN): A CDN is a network of servers located in different geographic regions. By using a CDN, you can store your website files on multiple servers and distribute them to your visitors from the server nearest to them

4/ We’ve changed these settings on your site https://prnt.sc/K0cTRvirxs_t to https://prnt.sc/wAsO2bm61KKf (Theme options > Speed optimization).

Kind Regards,
8theme team

#353366 Copied

Alex

Participant

April 19, 2023 at 09:12

Good morning,
I am using only W3 total Cache plugin and i have enabled cloudflare which provides cdn also. Maybe i need to deactivate some settings for the plugin to work properly.
But the speed is much worse since the changes you made. Now everything needs more 10s to load.

#353728 Copied

Rose Tyler

Support staff

April 19, 2023 at 12:38

Hello, Alex,

“since the changes you made” – what exactly?

Please update the theme and Core plugin – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

Then record a video of your actions and the speed on your site, please.

Thank you for your cooperation. We apologize for any inconvenience this may have caused.

Kind Regards,
8theme team

#353783 Copied

Alex

Participant

April 20, 2023 at 09:18

Since the updates of the theme and xstore core. I am not sure what exactly caused this change. The page was loading in maximum 2seconds. Now it takes more than 10s and the main menu which uses static blocks is buffering for some time until it is displayed correctly.

Please contact administrator
for this information.

#353916 Copied

Rose Tyler

Support staff

April 20, 2023 at 10:10

Hello, Alex,

Thank you very much for the video.

We’ve removed menus from Ajaxify Menus in Theme Options > Speed Optimization. Please check the menu loading now.

If you do not plan to edit menu content in the near future, enable Menu cache via Theme Options > Speed Optimization.

About the site speed, we would recommend you contact your hosting provider – to “Reduce initial server response time” https://prnt.sc/bpKGQiNIUu6k https://gtmetrix.com/
This tester https://tools.pingdom.com/ shows – https://prnt.sc/EGuSHmpMZmwS , so please read next articles – https://kinsta.com/blog/make-fewer-http-requests/ https://wpengine.com/resources/how-to-enable-gzip-compression-for-wordpress/ https://wpastra.com/add-expires-headers/

Kind Regards,
8theme team

#353930 Copied
Tagged: best selling, performance, slow page, themes, woocommerce, xstore
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