Return to previous page

My phone menu is not working and there is error message on mobile view

This topic has 35 replies, 2 voices, and was last updated 12 months ago ago by Rose Tyler

mch

Participant

March 19, 2023 at 12:51

Private Content

Please, contact administrator
for this information.

#350481 Copied Theme version: 9

34 Answers

Rose Tyler

Support staff

March 19, 2023 at 13:05

Hello,

Thank you for contacting us and for using XStore.

This notification is from a third-party plugin that you have installed on your website. We recommend that you disable this plugin (https://prnt.sc/yuZCkvM14nAI) or contact the plugin’s support team for assistance.

In order to troubleshoot the issue with mobile menu you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#350482 Copied

mch

Participant

March 19, 2023 at 14:26

I deactivated all plugins
Imagines also doesn’t who up on my website

#350492 Copied

Rose Tyler

Support staff

March 19, 2023 at 14:46

Hello,

1/ You do not need to deactivate the XStore Core plugin or other required plugins – https://xstore.helpscoutdocs.com/article/36-included-plugins https://prnt.sc/R-n2B9ZEjwDl

2/ Please provide temporary wp-admin access, so we can take a closer look.

Kind Regards,
8theme team

#350493 Copied

mch

Participant

March 19, 2023 at 15:12

In private section

Please contact administrator
for this information.

#350494 Copied

Rose Tyler

Support staff

March 19, 2023 at 15:39

Hello,

Thank you for the reply.

Please clear cache and check the header now.

Let us know if any further assistance is needed.

Kind Regards,
8theme team

#350497 Copied

mch

Participant

March 19, 2023 at 16:59

Thanks, What caused the problem?

I want landing page to be : Nude Art painting (is a tab in Menu), which will be gallery of paintings. In past any products I would add to my printful store automatically would add to my website and then I would chose Category and it would show up under right category from menu. Now all is gone I have to set up again.

I need 3 Menu:
-Nude Art Painting
-Bedroom Showbook ( will be page with some images and short text)
-About me (will be a bit text and photo about me)

My Logo click: Home page

Nude Art Painting will be page where any new products added to my side will appear here, like 3 images in a row and few line details about it, people can click and order.

Then a section about me, few text about myself.
I may add few images about progress of painting later too.

Buyers need to be able to see their Cart and amount to pay

I need payment methods under the pages
I need some where shows: Free shipping worldwide

I need to edit the Copy right text under the page too: All Rights Reserved 2023

I like to change the font of text too (Menu) I dont know where I can find it?

I cant set printful Store into my website, Can you help me with that? gives be the error in private message

I need people to be able to select the currency and it changes prices to that currency

Please contact administrator
for this information.

#350509 Copied

mch

Participant

March 19, 2023 at 17:30

.

#350512 Copied

mch

Participant

March 19, 2023 at 17:52

.

#350513 Copied

Rose Tyler

Support staff

March 20, 2023 at 09:36

Hello,

To solve your problem with the logo image, we re-selected the image via Header Builder > Logo.

If you need to create menus, please go to Appearance > Menus > add menu. Read more – https://xstore.helpscoutdocs.com/category/15-menu-set-up Then go to Theme Options > Header Builder > Move menu element from the bottom panel into header content area and select your newly created menu.

To create pages, please go to Dashboard > Pages > add new.

Do you plan to use WPBakery or Elementor? We can’t access your Dashboard right now to check your plugins and settings, it seems there is a restriction on countries. We would recommend you create footer (content at the bottom of all site pages) on-site using static block, for example – https://prnt.sc/nTf6wtboi4U6 https://prnt.sc/LzhjGvDyKh0Z Static blocks can be edited using WPBakery or Elementor, but do not activate both these plugins together.

Fonts can be changed via Theme options > Typography, and via Theme options > Header Builder > Menu.

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

You can try https://wordpress.org/plugins/currency-switcher-woocommerce/ or https://wordpress.org/plugins/wc-multi-currency/ or similar.

We hope this information is helpful.

Kind Regards,
8theme team

#350552 Copied

mch

Participant

March 20, 2023 at 10:28

I added my comments below after Mahsa

If you need to create menus, please go to Appearance > Menus > add menu. Read more – https://xstore.helpscoutdocs.com/category/15-menu-set-up Then go to Theme Options > Header Builder > Move menu element from the bottom panel into header content area and select your newly created menu.
To create pages, please go to Dashboard > Pages > add new.

Mahsa: This didn’t help me much, I know above steps.

Do you plan to use WPBakery or Elementor? We can’t access your Dashboard right now to check your plugins and settings, it seems there is a restriction on countries. We would recommend you create footer (content at the bottom of all site pages) on-site using static block, for example – https://prnt.sc/nTf6wtboi4U6 https://prnt.sc/LzhjGvDyKh0Z Static blocks can be edited using WPBakery or Elementor, but do not activate both these plugins together.

Mahsa: Please find a way to log in, I use WPBakery. You mean Manually I need to add footer section to each page using WPBalery?

Fonts can be changed via Theme options > Typography, and via Theme options > Header Builder > Menu.

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Mahsa: It used to work before, so there is should be a way. Please fix it for me. Thanks

Mahsa: In my home page display, the ‘Nude Art Painting or Shop’ page is not showing up, the same in Settings/reading

When I click on Logo, it goes to Blog page, It shouldnt, it should go to Shop/Nude Art painting page.

If you think you cant help please assign my ticket to some one else, I need this to get fixed quickly, It was working before now is all mess.

Thanks

#350568 Copied

Rose Tyler

Support staff

March 20, 2023 at 11:39

Dear, Mahsa,

“Please find a way to log in” – https://prnt.sc/m63PqeAmkXUI – please disable this restriction.
“You mean Manually I need to add footer section to each page using WPBalery?” – no, you do not need to manually add it to each page. Follow the steps, please:
1/ Static blocks > Add new > add the desired content and edit it using WPBakery.
2/ Go to Appearance > Widgets > Footer > add static block into Footer column 1 area and select your static block.
It will be shown on all pages at the bottom, as you can see on our demos.

” It used to work before, so there is should be a way. Please fix it for me. Thanks” – what exactly do you mean by “it”? Please submit separate topics for different questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent misunderstanding here.

“When I click on Logo, it goes to Blog page, It shouldnt, it should go to Shop/Nude Art painting page.” – please select the desired pages for Home and Blog via Settings > Reading https://prnt.sc/kPSK_DFMSEyf The Logo in the header has a link to the page selected as Home in Reading settings.

“It was working before” – what do you mean by before? When exactly?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#350578 Copied

mch

Participant

March 20, 2023 at 12:05

I sent request to my Website support to remove the restriction. Thanks

#350582 Copied

Rose Tyler

Support staff

March 20, 2023 at 15:37

Dear, Mahsa,

Ok. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#350607 Copied

mch

Participant

March 20, 2023 at 16:25

I need you to help with to fix my website, it is not done yet.
did you get the access to my website?

#350619 Copied

Rose Tyler

Support staff

March 20, 2023 at 16:36

Dear, Mahsa,

“did you get the access to my website?” – no https://prnt.sc/m63PqeAmkXUI

“I need you to help with to fix my website, it is not done yet.” – we already provided the info that we can. Please be more specific, and let us know once the restriction will be disabled, so we can access the Dashboard.

“It was working before” – what do you mean by before? What was done that caused problems?

Kind Regards,
8theme team

#350621 Copied

mch

Participant

March 20, 2023 at 16:55

1- Footer: Widget doesnt fix my problem. I need to edit the current Footer, I can not find how and where to find the location to be able to edit the text.

2- I need my landing Home page to be : Nude Art Painting Page, it is not. It goes to Blog page (Watermelon picture)

3- Integration between Printful and Woo commerce is not working. My products should automatically shows up in products section and I add them to category. I can not. I manually added 2 images for text but that is wrong set up.

4- There is an icon on very top left : needs be removed
5- I need to add Social Media Icons to mobile Menu in the bottom
6- I need better display of the paintings- Larger pictures and I need better display of enlarged images, I dont know how I can set it up.

Thank you

#350625 Copied

mch

Participant

March 20, 2023 at 21:43

They Just informed me that they removed restrictions, So you should be able to log in. Thank you

#350642 Copied

Rose Tyler

Support staff

March 21, 2023 at 09:49

Dear, Mahsa,

Thank you for your response.

1/ Please refer to this screenshot https://prnt.sc/Z9ZoY_cQgcIs

2/ Please check now – https://prnt.sc/8XtitiLbvrwd

3/ Does it work fine when a default Woocommerce theme – Storefront is activated on your site?

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Could you tell us what webhooks are required for this plugin to be added to our theme? We recommend that you contact the support team of the plugin for advice.

4/ We’ve removed it via Header Builder.

5/ You can enable Socials via Theme options > Header Builder > Mobile menu.

6/ Please read this article – https://xstore.helpscoutdocs.com/article/89-product-images
Products Per Row can be set via Theme Options > WooCommerce > Product Catalog.

We hope this information is helpful.

Kind Regards,
8theme team

Please contact administrator
for this information.

#350675 Copied

mch

Participant

April 9, 2023 at 15:00

Hi
I need to send you some images or snapshots, because it will be very difficult to explain in written. how can I do that? Thanks

#352761 Copied
Tagged: error message, mobile view, phone menu, themes, woocommerce, wordpress
1 2

Viewing 20 results - 1 through 20 (of 35 total)