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Urgent. PHP fatal error related to xstore patcher. Cannot access website

This topic has 5 replies, 2 voices, and was last updated 1 years ago ago by Clau8826

Clau8826

Participant

April 19, 2023 at 11:54
Hi,
I need your help, there was a fatal error out of nowhere, related to the xstore patcher
Out of nowhere it happened, while i was uploading new products. Now the website is not functioning anymore.

I don’t know what i need to delete from ftp for the site to open again
I will paste the error and login details in the private area
```
A apărut o eroare de tipul E_ERROR pe linia 103 a fișierului /home/user_8472/app_8472/wp-content/themes/xstore/framework/patcher.php. Mesaj eroare: Uncaught TypeError: array_keys(): Argument #1 ($array) must be of type array, null given in /home/user_8472/app_8472/wp-content/themes/xstore/framework/patcher.php:103
Stack trace:
#0 /home/user_8472/app_8472/wp-content/themes/xstore/framework/patcher.php(103): array_keys()
#1 /home/user_8472/app_8472/wp-content/themes/xstore/framework/panel/panel.php(565): Etheme_Patcher->get_available_patches()
#2 /home/user_8472/app_8472/wp-includes/class-wp-hook.php(308): EthemeAdmin->et_add_menu_page()
#3 /home/user_8472/app_8472/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
#4 /home/user_8472/app_8472/wp-includes/plugin.php(517): WP_Hook->do_action()
#5 /home/user_8472/app_8472/wp-admin/includes/menu.php(155): do_action()
#6 /home/user_8472/app_8472/wp-admin/menu.php(420): require_once('...')
#7 /home/user_8472/app_8472/wp-admin/admin.php(158): require('...')
#8 /home/user_8472/app_8472/wp-admin/edit.php(10): require_once('...')
#9 {main}
  thrown
```
Thank you

Please, contact administrator
for this information.
#353765 Copied Theme version: 9.1.1 WooCommerce version: 7.6
4 Answers

Rose Tyler

Support staff

April 19, 2023 at 11:58

Hello, Clau8826,

Please download new versions of the theme and Core by link from the Private Content area, and update them on your site. Let us know if the problem will be solved.

Kind Regards,
8theme team

Please contact administrator
for this information.

#353768 Copied

Clau8826

Participant

April 19, 2023 at 12:00

I cannot access wp-admin
do i just replace them via ftp ?

#353771 Copied

Rose Tyler

Support staff

April 19, 2023 at 12:07

Hello, Clau8826,

Yes, or just re-upload patcher.php file https://we.tl/t-3sFronkg5r via FTP (xstore/framework folder), and then you will get access to the Dashboard.

Kind Regards,
8theme team

#353774 Copied

Clau8826

Participant

April 19, 2023 at 12:18

Hi,
Thank you
I replaced via ftp the theme and the core plugin and now the website is ok
thank you for your fast response!

#353776 Copied
Tagged: fatal error, urgent, website access, woocommerce, wordpress, xstore patcher
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Urgent. PHP fatal error related to xstore patcher. Cannot access website

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