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Forum Replies Created

Viewing 30 posts - 17,911 through 17,940 (of 68,231 total)

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Rose Tyler

Support staff

May 15, 2023 at 15:06

Hello, Juergen,

Thank you for contacting us and for using XStore.

1/ It is because of this – https://prnt.sc/kDkZGR2aOCpV

2/ It is hidden for mobile – https://prnt.sc/HIl5-aIRavqy

3/ Please go to Theme Options > Typography > select the custom uploaded fonts, do this for menu and other elements.
Select custom fonts via Elementor settings also – https://elementor.com/help/how-do-i-set-global-fonts-and-colors/

Kind Regards,
8theme team

#356784 Copied In reply to: Google Fonts, missing footer on one page and missing text on mobile version

Rose Tyler

Support staff

May 15, 2023 at 14:52

Hello, Kris,

Thank you for contacting us and for using XStore.

The problem is caused by the next custom CSS code – https://prnt.sc/j19PvvpZin5S
You need to find out where exactly it was added and remove or change it.

Kind Regards,
8theme team

#356778 Copied In reply to: Modules Width adjusts itself when scrolled on Cart Page

Rose Tyler

Support staff

May 15, 2023 at 14:50

Hello, Anand,

Thank you for contacting us and for using XStore.

1/ It’s related to the speed of the scripts loading. Elementor and our theme use scripts to apply styles, so it takes some time while necessary scripts are loaded. You can enable the site preloader (Theme Options > General) to hide that effect or try to speed up the scripts loading using cache plugin, improve server speed settings.

2/ Do you mean this https://prnt.sc/TWpMzPPmdQog ?
For this icon box – https://prnt.sc/woab25_5vdBb you can add a link to a page. Stores location you can add to the content of that page. Sorry, but we can’t guide you on what exactly plugin is used to create content from your example, because that is not our demo site.

Kind Regards,
8theme team

#356776 Copied In reply to: how can avoid the zooming option? & how can add the store location in the header

Rose Tyler

Support staff

May 15, 2023 at 14:10

Hello, NinjaEB,

Thank you for contacting us and for using XStore.

Compare is not a part of the menu, please go to Theme Options > WooCommerce > Built-In Compare > enable it, or delete the Compare element from the Header Builder > Connection block content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#356755 Copied In reply to: how to edit the desktop main menu element

Rose Tyler

Support staff

May 15, 2023 at 13:23

Hello, @Marta,

1/ Yes, re-activate the license via XStore > Welcome panel https://prnt.sc/nWjDZWWCjaiI

2/ You can upload the file on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Kind Regards,
8theme team

#356742 Copied In reply to: Big problem with back end speed (and frontend too)

Rose Tyler

Support staff

May 15, 2023 at 13:18

Hello, Zdenky,

Please go to Header Builder > delete Newsletter element (video in the Private Content area).

Kind Regards,
8theme team

Please contact administrator
for this information.

#356740 Copied In reply to: COMPLETE ORDER EMAIL – THERE IS NOT POSIBLE TO SAVE VAT AND PHONE NUMBER

Rose Tyler

Support staff

May 15, 2023 at 13:15

Hello, Adeel Khan,

Thank you for your reply with wp-admin access, but we need FTP access also: FTP host, FTP username, FTP password, FTP port, FTP encryption.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#356739 Copied In reply to: Menu Not working a message show is Array

Rose Tyler

Support staff

May 15, 2023 at 12:49

Hello, Kevin,

The error shows because of the JS inline code added directly to your page. Could you please, give us an answer to who added this code https://prnt.sc/g9_fv04GVxKx ?
That code creates an issue for the swiper JS which is loaded from our theme.

We can recommend you few options below to check and find if any of those will fix the problem.
1/ Go to Theme Options → Speed Optimization → and activate => Disable Theme Swiper JS (option) ( https://prnt.sc/mgzMLXQnv7pp ).
If it does not help please, try the solution below
2/ Go to Dashboard → Elementor → Settings → Features → set Upgrade swiper library to ‘inactive’ => https://prnt.sc/BRHxas4RsaYr
If it does not help please, deactivate all 3rd-party plugins and check if the issue was fixed. If the problem was caused by any of the plugins, please contact with plugin’s author to fix the issue in their code globally.

Kind Regards,
8theme team

#356736 Copied In reply to: Banner Carousal Issue on navigation – Either it skips or opens the link

Rose Tyler

Support staff

May 15, 2023 at 12:47

Hello,

We have conducted a test by sending an email to our test address and the results can be found at the following link: https://prnt.sc/X71Km57TEafe No issues were visible.
It is possible that something in your email settings is blocking images from being displayed – https://support.google.com/mail/answer/145919?hl=en&co=GENIE.Platform%3DDesktop

Kind Regards,
8theme team

#356735 Copied In reply to: Woocommerce mails don’t show pictures when xstore is activated

Rose Tyler

Support staff

May 15, 2023 at 11:09

Hello, Zdenky,

Thank you for your response.

When you are using icon list element, links will be added for text https://prnt.sc/6QNpg55hbYEv not for image, unfortunately.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#356724 Copied In reply to: COMPLETE ORDER EMAIL – THERE IS NOT POSIBLE TO SAVE VAT AND PHONE NUMBER

Rose Tyler

Support staff

May 15, 2023 at 10:45

Hello, Yohan,

Thank you for contacting us and for using XStore.

The most likely that you may have additional plugins that allow you to separate different emails for different types of customers, which may be the cause of incorrect styling of sent emails. In your case, we consider it impossible to implement this solution globally, so we suggest that you use default emails (disable our Built-in Email Builder).

Kind Regards,
8theme team

#356716 Copied In reply to: Xstore built in email builder is not working properly

Rose Tyler

Support staff

May 15, 2023 at 10:33

Hello, Adeel Khan,

Thank you for your response.

Please provide temporary wp-admin and FTP access, so we can take a closer look at the situation on your site.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#356707 Copied In reply to: Menu Not working a message show is Array

Rose Tyler

Support staff

May 15, 2023 at 10:32

Hello, Ravinder,

Thank you for your response.

1/ Please check how it works on our demos. Registration functionality comes from WooCommerce plugin, so read this article, please – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings

2/ You can configure the position of slider content (including the button) via these settings – https://prnt.sc/2m3dqbrt4GOa
There is no custom button position, unfortunately.

Kind Regards,
8theme team

#356705 Copied In reply to: Icons on furniture theme are not moving (as in demo theme) but static also footer background

Rose Tyler

Support staff

May 15, 2023 at 09:59

Hello @richwebs,

Thank you for your response.

XStore AMP is a plugin released to help to improve the mobile browsing experience. It is created to render the page faster by loading pages with minimal HTML, Javascript and styles, so it can’t be compatible with all existing 3rd party plugins and some complicated functionality just can’t work there.
In case you provide FTP access, I will be able to ask our dev team to check your situation more deeply. But there is no guarantee that AMP can work with the payment gateway.
To create FTP access, please contact your hosting provider for assistance.
Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#356681 Copied In reply to: payment gateway not working on MOBILE version, and Social media icon

Rose Tyler

Support staff

May 15, 2023 at 09:54

Hello, Masacode,

Thank you for contacting us and for using XStore.

Yes, just edit a page and add the Products grid element to it.

We have a lot of elements for Elementor – https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

We hope this information is helpful.

Kind Regards,
8theme team

#356677 Copied In reply to: how to display the products on the main page

Rose Tyler

Support staff

May 15, 2023 at 09:51

https://www.8theme.com/topic/menu-not-working-a-message-show-is-array-2/#post-356674

#356676 Copied In reply to: Menu Not working a message show is Array

Rose Tyler

Support staff

May 15, 2023 at 09:48

Hello, Adeel Khan,

Thank you for contacting us and for using XStore.

The problem with the menu looks like you updated the Core plugin but not the theme, or updated the theme but not Core. Please make sure that you are using the latest versions – https://prnt.sc/I-Did8AYrJIo https://xstore.8theme.com/update-history/ https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache after updating.

We hope this information is helpful.

Kind Regards,
8theme team

#356674 Copied In reply to: Menu Not working a message show is Array
Rose Tyler

Support staff

May 15, 2023 at 09:46
Hello Invis,

Thank you for your response.

In order to apply styles exclusively to My-account page, you need to add the following code to wp-content\themes\xstore-child\functions.php:

function my_child_styles() { if (is_page('my-account') || is_page('my-account-2')) { wp_enqueue_style('child-bootswatch-bootstrap-style', 'https://cdnjs.cloudflare.com/ajax/libs/bootswatch/4.6.0/flatly/bootstrap.min.css'); wp_enqueue_style('child-jquerysctipttop-style', 'https://www.jqueryscript.net/css/jquerysctipttop.css'); } } add_action('wp_enqueue_scripts', 'my_child_styles', 101);

Unfortunately, FTP access you provided is no longer valid. Have you changed them?
You may use any third-party resources, however, we are not responsible for their performance.
We hope it is clear now.

Best Regards,
8Theme’s Team
#356673 Copied In reply to: External Stylesheet not working as expected
Rose Tyler

Support staff

May 15, 2023 at 09:34
Hello, Morad,

Thank you for your response.

1/ Please make sure that “Demo Blocks” is disabled via Theme options > Footer > Footer layout. Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > edit content of “Footer Copyrights Left” area.

2/ https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

3/ Loco Translate > Themes > XStore > find and translate strings; Loco Translate > Plugins > XStore Core.
https://prnt.sc/u6uMjajZTi5R

4/ https://prnt.sc/ys5skBCC3XpA – please record a video of the problem and provide URL of this product.

5/ Loco Translate > Plugins > XStore Core

6/ The next custom CSS code can be used to change font size of the sale price on a single product page:

.single-product .product-information-inner .price ins .amount { font-size: 30px; }

7/ Please provide URL of the product page.

8/ Please go to Appearance > Widgets > Shop sidebar and After the products areas > Static block widget > re-select static blocks or remove these widgets.

We hope this information is helpful.

Kind Regards,
8theme team
Please contact administrator
for this information.
#356668 Copied In reply to: loco translate not working in xstore child
Rose Tyler

Support staff

May 15, 2023 at 08:49

Hello Invis,

Thank you for your response.

We can see your custom styles are connected details on the screenshots provided:
https://prnt.sc/AUtM0031XVnH
https://prnt.sc/pMZsh3wi9-rw
We cannot guarantee the work of third-party forces, neither with our own nor with Elementor.

Best Regards,
8Theme’s Team

#356662 Copied In reply to: External Stylesheet not working as expected

Rose Tyler

Support staff

May 15, 2023 at 08:47

Hello, Promoballons Belgium,

Thank you for contacting us and for using XStore.

1/ Please check the URL you provided, it is incorrect, so we can’t open your site, unfortunately.
2/ 3Ko ? Our theme doesn’t resize images, image settings come from WooCommerce https://www.8theme.com/documentation/xstore/woocommerce/product-images/ , but they should not cause the problem.
It looks like an additional plugin on your site or custom code causes problem/conflict.
3/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. Let us know the result.

Kind Regards,
8theme team

Please contact administrator
for this information.

#356661 Copied In reply to: Most of images were resized to 3ko ! Disaster !

Rose Tyler

Support staff

May 15, 2023 at 08:41

Hello, Dionizio Find,

Thank you for your response.

1/ Sorry, but your answer is a bit unclear to me. Please record a video.
2/ Provide temporary wp-admin access.
3/ Provide URLs of all pages you are talking about.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#356659 Copied In reply to: I wanted to repeat the sliding carousel created on the homepage of the site on the thank you page.

Rose Tyler

Support staff

May 15, 2023 at 08:37

Hello, Bloody,

Thank you for contacting us and for using XStore.

This text comes from the XStore Core plugin. Please use the Loco Translate plugin to create a translation for XStore Core – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ If you can’t find this text, you need to Sync translations – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

Here is an example from our test site – https://prnt.sc/Mu1r5do77g3w https://prnt.sc/3eNG3AEWYMam

Kind Regards,
8theme team

#356658 Copied In reply to: shopping cart text in popup cart cannot be changed

Rose Tyler

Support staff

May 15, 2023 at 08:36

Hello, Lorna,

Thank you for getting in touch with us.

Please read this article https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Your Home page uses a custom Header, so you need to edit it via Multiple headers.

Your changes for the Default header are visible on all other pages, for example, check the Shop page.

We hope this information is helpful.

Kind Regards,
8theme team

#356656 Copied In reply to: theme options – not saving properly after publishing

Rose Tyler

Support staff

May 15, 2023 at 08:32

Hello, Plusout,

Thank you for getting in touch with us.

We have enabled an option on your staging, Customizer -> Speed Optimization -> Disable Embeds, as shown in the screenshot https://prnt.sc/YWP9I9v3Al79. Please check if the data is coming in now, and also provide us with the opportunity to verify what data is coming to your API.
Additionally, please update the following plugins https://prnt.sc/ts1W1t2uyUWD.

Kind Regards,
8theme team

#356654 Copied In reply to: Theme conflicting with API product data feed

Rose Tyler

Support staff

May 15, 2023 at 08:20

Hello, BigMarketingSolutions,

Thank you for your response.

We have identified an issue related to the cache which was resolved after clearing it https://prnt.sc/dBL77BavL2-q . The page is now functioning as expected. Please refer to the screenshot below for more details: https://gyazo.com/4d4820464f949d17ea8b4a0f977e7118

Kind Regards,
8theme team

#356652 Copied In reply to: Registered Members Get 404 Error on Cart

Rose Tyler

Support staff

May 15, 2023 at 07:54

Hello, Teralt2003,

Thank you for your response.
You mentioned that the problem occurs after cache plugin activation, and the theme works fine without it. Other of our customers use cache plugins and did not send reports about such problems.
Have you tried to contact support of cache plugin you are using? Please do this, and let us know their answer (probably one of the plugin options needs to be disabled to solve this, if they reply that changes should be done from our theme side we also need to know it).
Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#356648 Copied In reply to: mini cart doesn’t update correctly and loses items when any caching is active

Rose Tyler

Support staff

May 15, 2023 at 07:05

Hello,

Thank you for your response.

Private Content.

Kind Regards,
8theme team

Please contact administrator
for this information.

#356636 Copied In reply to: I need to know about theme lincece for websites

Rose Tyler

Support staff

May 14, 2023 at 15:52

Hello, BigMarketingSolutions,

Thank you for your response.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with Legenda. You can refer to the following link for a list of included plugins: https://www.8theme.com/demo/docs/legenda/Plugins/Included_Plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

2/ https://prnt.sc/vBNUdzgXnBj2 – contact your hosting provider with this screenshot and ask to solve the memory problem, or read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Kind Regards,
8theme team

#356613 Copied In reply to: Registered Members Get 404 Error on Cart

Rose Tyler

Support staff

May 14, 2023 at 14:57

Hello, BigMarketingSolutions,

Thank you for your response.

You can use this email – 8themes@gmail.com to create an account for us on your site. Provide access (username and password) via the Private content area here, please.

Kind Regards,
8theme team

#356610 Copied In reply to: Registered Members Get 404 Error on Cart
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Viewing 17,940 results - 17,911 through 17,940 (of 68,231 total)

Viewing 30 posts - 17,911 through 17,940 (of 68,231 total)

← 1 2 3 … 597 598 599 … 2,273 2,274 2,275 →

Forum Replies Created

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