2/ You can upload the file on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Kind Regards,
8theme team
Rose Tyler
Support staff
May 15, 2023 at 13:18
Hello, Zdenky,
Please go to Header Builder > delete Newsletter element (video in the Private Content area).
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
May 15, 2023 at 13:15
Hello, Adeel Khan,
Thank you for your reply with wp-admin access, but we need FTP access also: FTP host, FTP username, FTP password, FTP port, FTP encryption.
To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
May 15, 2023 at 12:49
Hello, Kevin,
The error shows because of the JS inline code added directly to your page. Could you please, give us an answer to who added this code https://prnt.sc/g9_fv04GVxKx ?
That code creates an issue for the swiper JS which is loaded from our theme.
We can recommend you few options below to check and find if any of those will fix the problem.
1/ Go to Theme Options → Speed Optimization → and activate => Disable Theme Swiper JS (option) ( https://prnt.sc/mgzMLXQnv7pp ).
If it does not help please, try the solution below
2/ Go to Dashboard → Elementor → Settings → Features → set Upgrade swiper library to ‘inactive’ => https://prnt.sc/BRHxas4RsaYr
If it does not help please, deactivate all 3rd-party plugins and check if the issue was fixed. If the problem was caused by any of the plugins, please contact with plugin’s author to fix the issue in their code globally.
When you are using icon list element, links will be added for text https://prnt.sc/6QNpg55hbYEv not for image, unfortunately.
Private Content
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
May 15, 2023 at 10:45
Hello, Yohan,
Thank you for contacting us and for using XStore.
The most likely that you may have additional plugins that allow you to separate different emails for different types of customers, which may be the cause of incorrect styling of sent emails. In your case, we consider it impossible to implement this solution globally, so we suggest that you use default emails (disable our Built-in Email Builder).
Kind Regards,
8theme team
Rose Tyler
Support staff
May 15, 2023 at 10:33
Hello, Adeel Khan,
Thank you for your response.
Please provide temporary wp-admin and FTP access, so we can take a closer look at the situation on your site.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Thank you for your cooperation and we look forward to hearing from you soon.
2/ You can configure the position of slider content (including the button) via these settings – https://prnt.sc/2m3dqbrt4GOa
There is no custom button position, unfortunately.
Kind Regards,
8theme team
Rose Tyler
Support staff
May 15, 2023 at 09:59
Hello @richwebs,
Thank you for your response.
XStore AMP is a plugin released to help to improve the mobile browsing experience. It is created to render the page faster by loading pages with minimal HTML, Javascript and styles, so it can’t be compatible with all existing 3rd party plugins and some complicated functionality just can’t work there.
In case you provide FTP access, I will be able to ask our dev team to check your situation more deeply. But there is no guarantee that AMP can work with the payment gateway.
To create FTP access, please contact your hosting provider for assistance.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
May 15, 2023 at 09:54
Hello, Masacode,
Thank you for contacting us and for using XStore.
Yes, just edit a page and add the Products grid element to it.
In order to apply styles exclusively to My-account page, you need to add the following code to wp-content\themes\xstore-child\functions.php:
function my_child_styles() {
if (is_page('my-account') || is_page('my-account-2')) {
wp_enqueue_style('child-bootswatch-bootstrap-style', 'https://cdnjs.cloudflare.com/ajax/libs/bootswatch/4.6.0/flatly/bootstrap.min.css');
wp_enqueue_style('child-jquerysctipttop-style', 'https://www.jqueryscript.net/css/jquerysctipttop.css');
}
}
add_action('wp_enqueue_scripts', 'my_child_styles', 101);
Unfortunately, FTP access you provided is no longer valid. Have you changed them?
You may use any third-party resources, however, we are not responsible for their performance.
We hope it is clear now.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
May 15, 2023 at 09:34
Hello, Morad,
Thank you for your response.
1/ Please make sure that “Demo Blocks” is disabled via Theme options > Footer > Footer layout. Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > edit content of “Footer Copyrights Left” area.
6/ The next custom CSS code can be used to change font size of the sale price on a single product page:
.single-product .product-information-inner .price ins .amount {
font-size: 30px;
}
7/ Please provide URL of the product page.
8/ Please go to Appearance > Widgets > Shop sidebar and After the products areas > Static block widget > re-select static blocks or remove these widgets.
We hope this information is helpful.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
May 15, 2023 at 08:49
Hello Invis,
Thank you for your response.
We can see your custom styles are connected details on the screenshots provided: https://prnt.sc/AUtM0031XVnH https://prnt.sc/pMZsh3wi9-rw
We cannot guarantee the work of third-party forces, neither with our own nor with Elementor.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
May 15, 2023 at 08:47
Hello, Promoballons Belgium,
Thank you for contacting us and for using XStore.
1/ Please check the URL you provided, it is incorrect, so we can’t open your site, unfortunately.
2/ 3Ko ? Our theme doesn’t resize images, image settings come from WooCommerce https://www.8theme.com/documentation/xstore/woocommerce/product-images/ , but they should not cause the problem.
It looks like an additional plugin on your site or custom code causes problem/conflict.
3/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. Let us know the result.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
May 15, 2023 at 08:41
Hello, Dionizio Find,
Thank you for your response.
1/ Sorry, but your answer is a bit unclear to me. Please record a video.
2/ Provide temporary wp-admin access.
3/ Provide URLs of all pages you are talking about.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Please contact administrator for this information.
Your Home page uses a custom Header, so you need to edit it via Multiple headers.
Your changes for the Default header are visible on all other pages, for example, check the Shop page.
We hope this information is helpful.
Kind Regards,
8theme team
Rose Tyler
Support staff
May 15, 2023 at 08:32
Hello, Plusout,
Thank you for getting in touch with us.
We have enabled an option on your staging, Customizer -> Speed Optimization -> Disable Embeds, as shown in the screenshot https://prnt.sc/YWP9I9v3Al79. Please check if the data is coming in now, and also provide us with the opportunity to verify what data is coming to your API.
Additionally, please update the following plugins https://prnt.sc/ts1W1t2uyUWD.
Thank you for your response.
You mentioned that the problem occurs after cache plugin activation, and the theme works fine without it. Other of our customers use cache plugins and did not send reports about such problems.
Have you tried to contact support of cache plugin you are using? Please do this, and let us know their answer (probably one of the plugin options needs to be disabled to solve this, if they reply that changes should be done from our theme side we also need to know it).
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Rose Tyler
Support staff
May 15, 2023 at 07:05
Hello,
Thank you for your response.
Private Content.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
May 14, 2023 at 15:52
Hello, BigMarketingSolutions,
Thank you for your response.
1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with Legenda. You can refer to the following link for a list of included plugins: https://www.8theme.com/demo/docs/legenda/Plugins/Included_Plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
You can use this email – 8themes@gmail.com to create an account for us on your site. Provide access (username and password) via the Private content area here, please.
Kind Regards,
8theme team
Rose Tyler
Support staff
May 14, 2023 at 13:22
Hello Mfkfarhan,
Thank you for getting in touch with us.
Private Content
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
May 14, 2023 at 13:19
Hello, Dilges Yildiz,
We would recommend you contact support of WooCommerce https://wordpress.org/support/plugin/woocommerce/ to get advice, likely you will need to use an additional plugin to achieve the desired result.
Kind Regards,
8theme team
Rose Tyler
Support staff
May 14, 2023 at 12:38
Hello, Juergen,
Thank you for contacting us and for using XStore.
1/ Please follow next steps:
– go to static blocks > add new > edit it using Elementor to create the desired content;
– go to Header Builder > add Newsletter element from the bottom panel into header content;
– select your static block in the settings of the Newsletter element, for example – https://prnt.sc/aMBAtdO8cGzw
2/ Try to add the next code in Theme Options > Theme custom CSS > Mobile:
.woocommerce-mini-cart.product_list_widget li .product-title {
padding-right: 0px !important;
}
4/ This comes from WooCommerce plugin, you can activate “Enable the shipping calculator on the cart page” via WooCommerce > Settings > Shipping > Shipping options > Calculations. Please read more in docs of WooCommerce plugin.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Kind Regards,
8theme team
Rose Tyler
Support staff
May 14, 2023 at 12:25
Hello, Dilges Yildiz,
Thank you for your reply.
This is https://www.hizliresim.com/qei16jp “Safe & Secure checkout” block, it comes from – XStore > Sales Booster – https://prnt.sc/iWSDHpQBRPYC Its content is the same for all products, there is no option to make it different for separate products, unfortunately.
