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Menu Not working a message show is Array

This topic has 10 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

Adeel Khan

Participant

May 15, 2023 at 09:46

My website menu not working a message show is Array please check this

Please, contact administrator
for this information.

#356672 Copied Theme version: 9.1.4

9 Answers

Rose Tyler

Support staff

May 15, 2023 at 09:48

Hello, Adeel Khan,

Thank you for contacting us and for using XStore.

The problem with the menu looks like you updated the Core plugin but not the theme, or updated the theme but not Core. Please make sure that you are using the latest versions – https://prnt.sc/I-Did8AYrJIo https://xstore.8theme.com/update-history/ https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Clear cache after updating.

We hope this information is helpful.

Kind Regards,
8theme team

#356674 Copied

Adeel Khan

Participant

May 15, 2023 at 10:17

I have updated every plugin theme and cover. But even after that the issue was not resolved

#356687 Copied

Rose Tyler

Support staff

May 15, 2023 at 10:33

Hello, Adeel Khan,

Thank you for your response.

Please provide temporary wp-admin and FTP access, so we can take a closer look at the situation on your site.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#356707 Copied

Adeel Khan

Participant

May 15, 2023 at 13:13

username and password private content area

Please contact administrator
for this information.

#356738 Copied

Rose Tyler

Support staff

May 15, 2023 at 13:15

Hello, Adeel Khan,

Thank you for your reply with wp-admin access, but we need FTP access also: FTP host, FTP username, FTP password, FTP port, FTP encryption.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#356739 Copied

Adeel Khan

Participant

May 15, 2023 at 13:51

ftp account

Please contact administrator
for this information.

#356744 Copied

Rose Tyler

Support staff

May 15, 2023 at 15:26

Hello, Adeel Khan,

We identified an issue with the file “optimization.php” from your theme located at /wp-content/themes/zainfurniture/framework/features/optimization.php, which was different from the original file from the theme located at /wp-content/themes/xstore/framework/features/optimization.php. We have now corrected this.

If you rename the folder containing the parent theme, please make sure that all the files in the renamed folder correspond to the files of the current version of the theme.

Kind Regards,
8theme team

#356788 Copied

Deepak

Participant

May 15, 2023 at 18:55

I’m also facing the same issue and I tried suggested option but still my issue is not resolved.

#356809 Copied

Rose Tyler

Support staff

May 16, 2023 at 07:08

Hello, Deepak,

Thank you for contacting us and for using XStore.

Please open up a new topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/ for your question and provide temporary wp-admin and FTP access via the Private Content area.

You are using a child theme, please check if you have the same problem when the parent theme is activated.

Kind Regards,
8theme team

#356840 Copied
Tagged: array, error, menu, message, template, woocommerce, wordpress
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