Hello Nirasulanka,

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Could you provide URL of your site, temporary wp-admin and FTP access? We will check what can be done to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello Tal,

Please provide URls of products with the problem.
What browser do you use?
We’ve added a few products to the cart on your site and we do not see any problems – https://prnt.sc/Y7QDQp4-j55t

Kind Regards,
8theme team

Hello,

Thank you for your response.
It means the situation is independent of our theme code.
You can one more time confirm it by activating the default WooCommerce theme – Storefront and checking the work of emails.
We would recommend you contact the support of WooCommerce, maybe they will be able to give you some advice.

Kind Regards,
8theme team

Hello Kelly,

Thank you for contacting us and for using XStore.

Do you want to remove breadcrumbs from all pages on site? Please do this via Theme Options > Breadcrumbs > Style > Disable.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello @buscape,

Thank you for your response.

XStore is compatible with WP 6.2, and here is our changelog – https://xstore.8theme.com/update-history/

You can ask your hosting provider to help you create a full backup, for case something goes wrong.

Kind Regards,
8theme team

Hello @buscape,

Thank you for your response.

Please try to use code from this topic – https://www.8theme.com/topic/remove-shop-page-from-breadcrumbs/#post-355143

Kind Regards,
8theme team

Hello, Jaca,

Thank you for contacting us and for using XStore.

1, 3/ – In order to troubleshoot issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

– Also, please make sure that problems are not caused by your custom changes in files.

2/ We’ve checked and do not see problems. Please check the Private Content.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello Shirley Djaka,

Thank you for your response.

There is no such option, unfortunately. If you would like to request that new order settings be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

1/ Please check your mails via other devices.
2/ Do other emails containing images appear?
3/ All works fine when our XStore > Built-in Email Builder is disabled?

Kind Regards,
8theme team

Hello, Plusout,

In regards to the settings of the theme and related plugins, you need to do the following:
1/ Activate the child theme;
2/ Go to the Customizer and export the options as shown in the screenshot below: https://gyazo.com/6e911ef032ccbe80d06c33ab84fc14e7;
3/ Reactivate the parent theme and export the options again;
4/ Import the options of the child theme to the parent theme;
5/ Check if everything works;
6/ Restore the options of the parent theme by importing them.
Please, be careful and do not mix up the option files, also do not delete them.

Kind Regards,
8theme team

Hello Webpat,

Thank you for contacting us and for using XStore.
Please try to add the next code in Theme options > Theme custom CSS:

.woocommerce-wishlist footer.footer {
    position: unset !important;
}

Kind Regards,
8theme team

Hello, Morad,

Thank you for your response.

Try to enable “Ajax Add To Cart” via Theme Options > WooCommerce > Single product page > Layout.

Kind Regards,
8theme team

Hello, Adeel Khan,

We identified an issue with the file “optimization.php” from your theme located at /wp-content/themes/zainfurniture/framework/features/optimization.php, which was different from the original file from the theme located at /wp-content/themes/xstore/framework/features/optimization.php. We have now corrected this.

If you rename the folder containing the parent theme, please make sure that all the files in the renamed folder correspond to the files of the current version of the theme.

Kind Regards,
8theme team

Hello, Juergen,

Thank you for contacting us and for using XStore.

1/ It is because of this – https://prnt.sc/kDkZGR2aOCpV

2/ It is hidden for mobile – https://prnt.sc/HIl5-aIRavqy

3/ Please go to Theme Options > Typography > select the custom uploaded fonts, do this for menu and other elements.
Select custom fonts via Elementor settings also – https://elementor.com/help/how-do-i-set-global-fonts-and-colors/

Kind Regards,
8theme team

Hello, Anand,

Thank you for contacting us and for using XStore.

1/ It’s related to the speed of the scripts loading. Elementor and our theme use scripts to apply styles, so it takes some time while necessary scripts are loaded. You can enable the site preloader (Theme Options > General) to hide that effect or try to speed up the scripts loading using cache plugin, improve server speed settings.

2/ Do you mean this https://prnt.sc/TWpMzPPmdQog ?
For this icon box – https://prnt.sc/woab25_5vdBb you can add a link to a page. Stores location you can add to the content of that page. Sorry, but we can’t guide you on what exactly plugin is used to create content from your example, because that is not our demo site.

Kind Regards,
8theme team