Recently updated to new Lengedna version. Now Registered members get 404 error when trying to view cart. Unregistered buyers seem to do ok and are able to place orders. But registered users cannot view cart, therefore cannot place orders.
Domain: AgAndFarmSupply.com
Site URL: hidden Theme version: Version: 4.4.0 WooCommerce version: 7.6.1Hello, BigMarketingSolutions,
Thank you for getting in touch with us.
BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your reply and moved access into the Private Content area.
1/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by Legenda or by something else.
2/ In case this situation persists with our theme only, provide temporary wp-admin and FTP access.
If this problem is independent of the theme, you need to contact the support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/
Kind Regards,
8theme team
View Cart works fine on theme storefront but not on theme legenda.
I used email address support@8theme.com for WP User email address in order to create a temporary admin account.
If I need to use a different email, please advise.
Hello, BigMarketingSolutions,
Thank you for your response.
You can use this email – 8themes@gmail.com to create an account for us on your site. Provide access (username and password) via the Private content area here, please.
Kind Regards,
8theme team
Login at agandfarmsupply/wp-admin
Hello, BigMarketingSolutions,
Thank you for your response.
1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with Legenda. You can refer to the following link for a list of included plugins: https://www.8theme.com/demo/docs/legenda/Plugins/Included_Plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
2/ https://prnt.sc/vBNUdzgXnBj2 – contact your hosting provider with this screenshot and ask to solve the memory problem, or read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/
Kind Regards,
8theme team
Rose:
The plugins all work fine with standard theme storefront so if one isn’t working with legenda then it is legenda and not the plugin at fault.
wpconfig already set to 1024 MB and not getting that error anyway.
Now what?
Hello, BigMarketingSolutions,
Thank you for your response.
We have identified an issue related to the cache which was resolved after clearing it https://prnt.sc/dBL77BavL2-q . The page is now functioning as expected. Please refer to the screenshot below for more details: https://gyazo.com/4d4820464f949d17ea8b4a0f977e7118
Kind Regards,
8theme team
Admin accounts can view cart. Others cannot.
Hello, BigMarketingSolutions,
Thank you for your response.
“Others cannot.” – please provide temporary access to such an account. Credentials from your first message are invalid now – https://prnt.sc/JU9WfKlTyIv7
Kind Regards,
8theme team
To reproduce the 404 when trying to view cart, use the credentials entered in private content area for this reply:
Hello, BigMarketingSolutions,
Thank you for your response.
We have fixed the issue for you, the problem was that the Cart page was in Draft status https://prnt.sc/9JHL1mHuF0O0
Kind Regards,
8theme team
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