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Registered Members Get 404 Error on Cart

This topic has 13 replies, 2 voices, and was last updated 2 years ago ago by Rose Tyler

  • Avatar: BigMarketingSolutions
    BigMarketingSolutions
    Participant
    May 13, 2023 at 16:54

    Recently updated to new Lengedna version. Now Registered members get 404 error when trying to view cart. Unregistered buyers seem to do ok and are able to place orders. But registered users cannot view cart, therefore cannot place orders.

    Domain: AgAndFarmSupply.com

    Please, contact administrator
    for this information.
    #356567 Copied Theme version: Version: 4.4.0 WooCommerce version: 7.6.1
    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 14, 2023 at 09:17

    Hello, BigMarketingSolutions,

    Thank you for getting in touch with us.

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
    We’ve edited your reply and moved access into the Private Content area.

    1/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
    We need to find out if the situation is caused by Legenda or by something else.

    2/ In case this situation persists with our theme only, provide temporary wp-admin and FTP access.
    If this problem is independent of the theme, you need to contact the support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #356590 Copied
    Avatar: BigMarketingSolutions
    BigMarketingSolutions
    Participant
    May 14, 2023 at 13:12

    View Cart works fine on theme storefront but not on theme legenda.

    I used email address support@8theme.com for WP User email address in order to create a temporary admin account.

    If I need to use a different email, please advise.

    #356605 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 14, 2023 at 14:57

    Hello, BigMarketingSolutions,

    Thank you for your response.

    You can use this email – 8themes@gmail.com to create an account for us on your site. Provide access (username and password) via the Private content area here, please.

    Kind Regards,
    8theme team

    #356610 Copied
    Avatar: BigMarketingSolutions
    BigMarketingSolutions
    Participant
    May 14, 2023 at 15:01

    Login at agandfarmsupply/wp-admin

    Please contact administrator
    for this information.
    #356611 Copied
    Avatar: BigMarketingSolutions
    BigMarketingSolutions
    Participant
    May 14, 2023 at 15:03

    Sorry: Login at agandfarmsupply.com/wp-admin

    #356612 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 14, 2023 at 15:52

    Hello, BigMarketingSolutions,

    Thank you for your response.

    1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with Legenda. You can refer to the following link for a list of included plugins: https://www.8theme.com/demo/docs/legenda/Plugins/Included_Plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

    2/ https://prnt.sc/vBNUdzgXnBj2 – contact your hosting provider with this screenshot and ask to solve the memory problem, or read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    Kind Regards,
    8theme team

    #356613 Copied
    Avatar: BigMarketingSolutions
    BigMarketingSolutions
    Participant
    May 14, 2023 at 22:33

    Rose:

    The plugins all work fine with standard theme storefront so if one isn’t working with legenda then it is legenda and not the plugin at fault.

    wpconfig already set to 1024 MB and not getting that error anyway.

    Now what?

    #356622 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2023 at 08:20

    Hello, BigMarketingSolutions,

    Thank you for your response.

    We have identified an issue related to the cache which was resolved after clearing it https://prnt.sc/dBL77BavL2-q . The page is now functioning as expected. Please refer to the screenshot below for more details: https://gyazo.com/4d4820464f949d17ea8b4a0f977e7118

    Kind Regards,
    8theme team

    #356652 Copied
    Avatar: BigMarketingSolutions
    BigMarketingSolutions
    Participant
    May 16, 2023 at 22:18

    Admin accounts can view cart. Others cannot.

    #356926 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 09:00

    Hello, BigMarketingSolutions,

    Thank you for your response.

    “Others cannot.” – please provide temporary access to such an account. Credentials from your first message are invalid now – https://prnt.sc/JU9WfKlTyIv7

    Kind Regards,
    8theme team

    #356956 Copied
    Avatar: BigMarketingSolutions
    BigMarketingSolutions
    Participant
    May 17, 2023 at 14:02

    To reproduce the 404 when trying to view cart, use the credentials entered in private content area for this reply:

    Please contact administrator
    for this information.
    #357025 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2023 at 18:01

    Hello, BigMarketingSolutions,

    Thank you for your response.

    We have fixed the issue for you, the problem was that the Cart page was in Draft status https://prnt.sc/9JHL1mHuF0O0

    Kind Regards,
    8theme team

    #357053 Copied

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