Payment gateway not working on MOBILE version, and Social media icon

This topic has 14 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: richwebs
    richwebs
    Participant
    May 12, 2023 at 18:36

    Hello

    Website https://kulveda.com/

    payment gateway not working on mobile AMP

    and there are two social media icons coming, I dont know from where.

    Check https://www.kulveda.com/ on click menu and check bottom, also Register option not coming.

    13 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 13, 2023 at 05:54

    Hello @richwebs,

    1) We would like to inquire about the payment gateway that is not functioning on your site. If possible, could you provide us with a video clip of the issue so that we can better understand the problem and provide assistance?

    2) We have conducted a review of the mobile menu and have not found any social icons on your site. Please refer to the screenshot provided at the following link: https://postimg.cc/kVT5XPZv. We believe the issue may be related to the cache on your site. We suggest clearing the cache and then checking again.

    3) If you would like the registration form to appear in the Login form, please navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and ensure that the option to create an account on the “My Account” page is enabled. (Please refer to the image provided: https://postimg.cc/c6fHbcWJ).

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: richwebs
    richwebs
    Participant
    May 13, 2023 at 11:47

    Thankyou

    here is the video link: https://drive.google.com/file/d/1Cow5BDXl3JAMtRbn8WVeRRp0loa9uKPn/view?usp=share_link

    that payment gateway not working on mobile.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 14, 2023 at 09:53

    Hello @richwebs,

    Thank you for your response.

    Please do next tests:
    1/ Does it work fine when AMP plugin is disabled?
    2/ How it works with the default WooCommerce theme – Storefront activated on your site.
    We need to find out if the situation is caused by XStore or by something else.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: richwebs
    richwebs
    Participant
    May 15, 2023 at 08:54

    So If I deactivate AMP its working fine, The payment gateway works, without AMP plugin, But with AMP plugin its doesn’t works.

    Please check the, I am sharing you the Credencials for this, So you can check from your end and resolve it.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2023 at 09:59

    Hello @richwebs,

    Thank you for your response.

    XStore AMP is a plugin released to help to improve the mobile browsing experience. It is created to render the page faster by loading pages with minimal HTML, Javascript and styles, so it can’t be compatible with all existing 3rd party plugins and some complicated functionality just can’t work there.
    In case you provide FTP access, I will be able to ask our dev team to check your situation more deeply. But there is no guarantee that AMP can work with the payment gateway.
    To create FTP access, please contact your hosting provider for assistance.
    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: richwebs
    richwebs
    Participant
    May 15, 2023 at 13:25

    Details shared

    Also sharing a solution for the same, just for reference.

    https://stackoverflow.com/questions/47586883/woocommerce-order-key-not-passed-to-order-pay-function-with-the-error-message

    Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2023 at 07:39

    Hello @richwebs,

    Thank you for your response.

    There is no quick solution, unfortunately. But your request was added to the task list of our dev team.
    Currently, we would recommend you disable AMP plugin.

    Best Regards,
    8Theme’s Team

    Avatar: richwebs
    richwebs
    Participant
    May 16, 2023 at 13:07

    Okey I fixed that:

    Let me know why Quantity Discounts is not visible on mobile, on AMP Version

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2023 at 13:25

    Hello @richwebs,

    In simple words: AMP is a completely different functionality, and most of the features available in the theme will not work with it https://xstore.helpscoutdocs.com/article/111-general-info-amp -> https://prnt.sc/YZxwZFaGKQ5H

    Best Regards,
    8Theme’s Team

    Avatar: richwebs
    richwebs
    Participant
    May 23, 2023 at 08:11

    do we have something for affiliate marketing WooCommerce??

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2023 at 08:27

    Hello @richwebs,

    We kindly request that you provide more information regarding your request.
    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: richwebs
    richwebs
    Participant
    May 25, 2023 at 07:40

    I want to create affiliate registration and Login also affiliate links on my website, want to know which plugin is compatible with your theme?

    Please share me the affiliate plugin URL

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 08:36

    Hello @richwebs,

    Thank you for your response.

    We did not test such plugins with our theme officially, so can’t give you a solid recommendation. You may contact the support of WooCommerce to get advice – https://wordpress.org/support/plugin/woocommerce/

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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