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Topic: Big problem with back end speed (and frontend too)

Marta

Participant

May 2, 2023 12:02 pm

Hi,

I have a very bog problem with the speed of my website. The backend works very slowly and elementor spend so much time when updating content of a page

I have only installed the plugin of the theme.

Thanks
Theme version: 9.5

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Marta

Participant

May 2, 2023 12:49 pm

The mega menu (static blocks) doesn’t work well, when you click on an item, it spend a lot of time to open the page.
Please could you have a look into the backend?

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support staff only.

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Rose Tyler

Support staff

May 2, 2023 1:56 pm

Hello, Marta,

Thank you for getting in touch with us.

Our theme does not affect the backend speed. So, check the plugins you use that work with the backend options. Also, contact your hosting provider to speed up the backend.

Please read our documentation – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

About Elementor speed – https://elementor.com/help/speed-up-a-slow-site/ https://elementor.com/academy/website-performance-optimization-in-elementor/ https://elementor.com/help/troubleshooting-a-slow-loading-elementor-editor/ https://elementor.com/blog/how-to-speed-up-wordpress-website/

We hope this information is helpful.

Kind Regards,
8theme team

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Marta

Participant

May 2, 2023 3:20 pm

Ok thank you, I will Take a look to the documentation and contact to my hosting

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Tony Rodriguez

Support staff

May 3, 2023 5:10 am

Hello, @Marta,

You’re welcome! Sounds like a good plan. If you have any further questions or need any assistance, don’t hesitate to reach out to me.

Have a great day!

Kind Regards,
8theme team

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Marta

Participant

May 4, 2023 12:35 pm

Hi,
After talking to my server and checking the technical configuration, everything is fine. It seems that the problem is in a plugin inside the core, the sales booster, which interferes with something. My backend is running extra slow and causing me problems.
I am going to update the core but I would like to know if I have to update the template first and then the core, or first the core and then the template.
Thanks

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Rose Tyler

Support staff

May 4, 2023 3:13 pm

Hello, @Marta,

It is recommended to update the theme first and then the XStore Core plugin.

Kind Regards,
8theme team

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Marta

Participant

May 4, 2023 3:33 pm

Please could you check my website? The backend goes very slowly and the frontend too

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Marta

Participant

May 4, 2023 3:42 pm

Can I deactivated elementor? may be it is the problem?

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Rose Tyler

Support staff

May 4, 2023 3:46 pm

Hello, @Marta,

You can deactivate the Elementor and test the site speed then.

“CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 49152 bytes) en /homepages/20/d587399487/htdocs/nuevo/wp-includes/class-wpdb.php en la línea 2153 ” – contact your hosting provider and ask to fix this error.

Kind Regards,
8theme team

Content is visible for topic creator and
support staff only.

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Marta

Participant

May 7, 2023 11:18 am

Hi, I have talked with my hosting and they said me that the parameters are good…

I am very worried because the site is not working properly. The mega menu (static blocks) only looks good on the main page. Do I have something wrong configured? The same happens with the footer. Or is it because of memory problems?

Thanks

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Rose Tyler

Support staff

May 7, 2023 1:00 pm

Hello, @Marta,

1/ Please do not show all products (-1) on the Shop page at once (Theme Options > WooCommerce > Shop > Shop page layout), it seems your server can’t handle this request for more than 1 thousand products.

2/ In order to solve your issue with the menu and Footer, please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.
Additionally, go to Elementor > Tools and click on Regenerate CSS & Data.

We hope this information is helpful.

Kind Regards,
8theme team

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Marta

Participant

May 10, 2023 8:37 am

Hi,

I have changed the domain, what do I have to do with the license? My website run very bad, could it be due to the change of domain?

I can’t fix the problems. My server tells me that the memory limits are fine. Could it be a plugin?

My php run on 8.1, Could this be the problem?

Thanks

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Marta

Participant

May 10, 2023 8:45 am

My php run on 8.1, Could this be the problem?

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Rose Tyler

Support staff

May 10, 2023 10:51 am

Hello, @Marta,

We recommend that you do not show all products (-1) on the Shop page at once (Theme Options > WooCommerce > Shop > Shop page layout), as it seems your server cannot handle this request for more than 1 thousand products. However, the option was still enabled https://prnt.sc/Cv-VOw_PrnpD . We have set it to 16 https://prnt.sc/Sp9O1Z_cVedz and enabled the option Customizer -> WooCommerce (Shop) -> Shop -> Shop Page Layout -> Pagination Type to the value Infinite scroll. This has significantly reduced the load on the shop page.

We also recommend that you check the speed without any third-party plugins. The PHP version cannot be the cause of this problem. A change of domain can cause a similar problem, please ask your hosting provider if there are any requests from your new domain to the old one.

Kind Regards,
8theme team

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Marta

Participant

May 15, 2023 10:56 am

Hi, thanks.

Do I have to do anything regarding the template after migrating the domain (e.g. re-activate the licence)?

On the other hand, yesterday I sent a new query to support because there are a lot of errors in the php-error.log file, but the queries have not been logged. Can I somehow send you the file so you can see the errors, because some of them are related to the template.

I look forward to hearing from you!

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Rose Tyler

Support staff

May 15, 2023 1:23 pm

Hello, @Marta,

1/ Yes, re-activate the license via XStore > Welcome panel https://prnt.sc/nWjDZWWCjaiI

2/ You can upload the file on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Kind Regards,
8theme team

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Marta

Participant

May 19, 2023 9:33 am

Hi Rose,
I have found by query monitor plugin, duplicated queries. One of them is from WordPress core and the other from WooCommerce. As WooCommerce is integrated in Store theme, do you now how can I fix it?

Thanks

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Rose Tyler

Support staff

May 19, 2023 11:10 am

Hello, @Marta,

In order to gain a better understanding of the situation, please provide us with screenshots.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

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Marta

Participant

May 19, 2023 11:40 am

Hi!

there are duplicated queries and slow queries

https://app.screencast.com/LGh097jklXrjk

https://app.screencast.com/4Jji1LQi0CIu7

Thanks

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