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Most of images were resized to 3ko ! Disaster !

This topic has 3 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

Promoballons Belgium

Participant

May 15, 2023 at 07:37

Hi
Most of product images were resized to 3Ko
Some are now just white.
I don’t know hat happened, and it seems it not possible to restore.
I already spend two days to try to fix.
Please help.
BR
André
btw your theme update don’t work

#356641 Copied Theme version: 9.0.2 WooCommerce version: latest

2 Answers

Promoballons Belgium

Participant

May 15, 2023 at 07:40

I forget to say, when uploading image, there is one automatic resize too (to 3Ko)

#356642 Copied

Rose Tyler

Support staff

May 15, 2023 at 08:47

Hello, Promoballons Belgium,

Thank you for contacting us and for using XStore.

1/ Please check the URL you provided, it is incorrect, so we can’t open your site, unfortunately.
2/ 3Ko ? Our theme doesn’t resize images, image settings come from WooCommerce https://xstore.helpscoutdocs.com/article/89-product-images , but they should not cause the problem.
It looks like an additional plugin on your site or custom code causes problem/conflict.
3/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. Let us know the result.

Kind Regards,
8theme team

Please contact administrator
for this information.

#356661 Copied
Tagged: images, resize, responsive, templates, woocommerce, wordpress
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