Hello,

We can enter the site unlock username and password and see the image, but as you can see from our screenshot the image from your site is not visible without this, so it can be reason for the problem in your emails.
You need to remember how you added the lock popup, then disable it at all, and test emails then.
Let us know the result, please.

Kind Regards,
8theme team

Hello @richwebs,

Thank you for your response.

Please do next tests:
1/ Does it work fine when AMP plugin is disabled?
2/ How it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, BigMarketingSolutions,

Thank you for getting in touch with us.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your reply and moved access into the Private Content area.

1/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by Legenda or by something else.

2/ In case this situation persists with our theme only, provide temporary wp-admin and FTP access.
If this problem is independent of the theme, you need to contact the support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello,

Thank you for your response.

1/ Please provide the URL and screenshots of mentioned icons.

2/ Product variation that is “Out of stock” can be displayed like this -http://prntscr.com/t21xou with our variation swatches (in case “Hide out of stock products from catalog” option is enabled in WooCommerce > Settings > Products > Inventory).

3/ We would recommend you contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Dilges Yildiz,

Thank you for contacting us and for using XStore.

Edit products > select static block here – https://prnt.sc/E-kIh1PeOtQX , then go to Theme options > WooCommerce > Single Product Builder > add Additional custom block element into the desired place.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Helloaksjhf,

Thank you for getting in touch with us.

Private Content.

Kind Regards,
8theme team

Hello, Sahnoor Alam,

Thank you for your response.

Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, NinjaEB,

Thank you for choosing XStore as your WooCommerce WordPress theme.

You can import/export templates, and then edit the desired parts. There is no preset for header/footer.
You can vote for the new feature here – https://8theme.upvoty.com/b/xstore/email-builder-footer-template-global-template/

Kind Regards,
8theme team

Hello, Ravinder,

Thank you for your response.

1/ Our theme or WooCommerce plugin does not have filter by category widget. There is only Product categories list widget.
If you need to filter by categories you need to look for a third-party filter plugin that has such a filter widget. We did not test such plugins with our theme officially, so can’t give you a solid recommendation. You may contact the support of WooCommerce to get advice – https://wordpress.org/support/plugin/woocommerce/
Or submit your request here – https://www.8theme.com/taskboard/, and our dev team will analyze how many people need this also and if there is the possibility to do this.

2/ We know that some of our customers use this plugin.
Note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Kind Regards,
8theme team

Hello, Estudio EntreDos,

Ok. Take your time.

Kind Regards,
8theme team

Hello @AnimalShop,

We have added several checks to prevent such errors (caused by custom changes in the child theme on your website).
We replaced your

    if ( is_admin() ) {
        return $needs_shipping;
    }

with

    if ( is_admin() || ! function_exists( 'WC' ) || ! property_exists( WC(), 'cart' ) || ! is_object( WC()->cart ) || ! method_exists( WC()->cart, 'get_cart' ) ) {
        return $needs_shipping;
    }

=> https://prnt.sc/reBXISBMjJmk
We tested and the editor works ok now → https://prnt.sc/b7l3yh-6lL2n
So now you can check if the editor works for you.

Best regards,
8Theme’s Team

Hello Invis,

Could you provide FTP access? We will create an example for you.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello Menichetti,

Thank you for getting in touch with us.

Please read this article to find out how to remove the reviews tab – https://woocommerce.com/document/editing-product-data-tabs/

Kind Regards,
8theme team

Hello, Ahmed Saleh,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page – https://prnt.sc/0EFwQyZTrRxe

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Derya,

Thank you for contacting us and for using XStore.

Could you provide temporary wp-admin access?
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team