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Assistance Requested – Error Installing “Xstore Core” Extension

This topic has 2 replies, 2 voices, and was last updated 10 months ago ago by Rose Tyler

mady

Participant

June 26, 2023 at 16:59

Dear 8theme Support,

I hope this message finds you well. I am reaching out to seek assistance with an issue I encountered while attempting to install the “Xstore Core” extension for WordPress. Whenever I try to install the extension, I receive the following error message:

“Fatal error: Declaration of Kirki_Extended::add_field($config_id, $args) must be compatible with Kirki\Compatibility\Kirki::add_field($config_id, $args = []) in /srv/htdocs/wp-content/plugins/et-core-plugin/app/models/customizer/addons/etheme-lazy/kirki-extended.php on line 36”

To provide you with more context, I have attached a screenshot of the error message for your reference. https://www.cjoint.com/c/MFAp7ELjUbV

I would greatly appreciate it if you could guide me in resolving this issue. Please let me know if there are any specific steps I should follow or if you require any further information from my end to assist with troubleshooting.

Thank you in advance for your prompt attention and support. I look forward to your kind assistance in resolving this matter.

Best regards,

Please, contact administrator
for this information.

#360339 Copied Theme version: 9.1.7 WooCommerce version: 7.5.1

1 Answer

Rose Tyler

Support staff

June 27, 2023 at 08:27

Hello, Mady,

Thank you so much for purchasing our theme and contacting our support center.

Do you have plugins installed on the site? Please disable them, and try to install Core after that, it looks like there is a conflict with a 3rd party plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#360375 Copied
Tagged: assistance, error, extension, installation, woocommerce, wordpress, xstore core
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