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Number of Issues with the product page, video not displaying and bugs on product page

This topic has 10 replies, 2 voices, and was last updated 10 months, 1 weeks ago ago by Rose Tyler

Patronela

Participant

June 25, 2023 at 01:16

hi l have mp4 videos for product my 1st question is will this not affect the speed of the site if l add them direct from woocommerce they are 7-13 secs long. l tried to add a video to the gallery and l clear catch the video is not not showing on the product page at all, how do l fix this.
2. l have extra text on my single product page l was told to disable plugins and check , l have done that still cant see what’s causing this
3.how do l edit that part saying product information below the price to reflect the product name, is this editable?

#360223 Copied Theme version: .9.1.7 WooCommerce version: 7.8.0

9 Answers
Rose Tyler

Support staff

June 26, 2023 at 08:17
Hello, Patronela,

Thank you for contacting us and for using XStore.

1/ You may use this speed tester – https://gtmetrix.com/
“l tried to add a video to the gallery and l clear catch the video is not not showing on the product page at all, how do l fix this.” – please provide URL of product and temporary wp-admin access, so we can check your settings.

2/ Your site is under maintenance mode, so we can’t check it without access.
Please try to add the next code in Theme options > Theme custom CSS:
```
.single-product .wcpay-payment-request-wrapper, 
.single-product #wcpay-payment-request-button-separator {
    display: none !important;
}
```
3/ Please describe in more detail what exactly you want to edit and what the desired result.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.
#360272 Copied
Patronela

Participant

June 26, 2023 at 09:08

Thank you please check private content for acces to check the video not displaying issue

Please contact administrator
for this information.

#360284 Copied

Rose Tyler

Support staff

June 26, 2023 at 10:26

Hello, Patronela,

Thank you for your response.

For products with variation gallery, the default values should be unselected for the correct displaying of the video – https://prnt.sc/wmwbd5PUsJne

Kind Regards,
8theme team

#360301 Copied

Patronela

Participant

June 26, 2023 at 10:34

Thank you l may have to customise this l don’t want the video to be the default in the gallery l just want my default images to Show 1st and then customer can play video if they want to

#360304 Copied

Rose Tyler

Support staff

June 26, 2023 at 10:37

Hello, Patronela,

Thank you for your response.

You can change Video Position via Theme options > WooCommerce > Single Product page > Layout.

We hope this information is helpful.

Kind Regards,
8theme team

#360306 Copied

Patronela

Participant

June 26, 2023 at 10:38

Also is it possible to auto play the video in the gallery

#360308 Copied

Rose Tyler

Support staff

June 26, 2023 at 12:08

Hello, Patronela,

Please check the next screenshot – https://prnt.sc/fnmDQ90hkqnB

Kind Regards,
8theme team

#360312 Copied

Patronela

Participant

June 26, 2023 at 18:57

Thank you , l have managed tho change position of the video but now since l have variations the moment l click the variations the video is gone and variations image gallery show , is there a way to stick the video on the product page so it does not disappear when selecting variations

#360344 Copied

Rose Tyler

Support staff

June 27, 2023 at 08:29

Hello, Patronela,

Thank you for your response.

There is no such possibility, right now.
Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

Kind Regards,
8theme team

#360376 Copied
Tagged: bugs, display, issues, page, product, template, video, woocommerce, wordpress
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