Forum Replies Created

Viewing 30 posts - 15,631 through 15,660 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 15:42

    Hello, Brndvnrdn,

    We are glad that you sorted it out.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 15:42

    Hello, Gewoonbovenaan,

    Please try to add the next code also:

    .custom-tabs .tabs .tab-title.opened,
    .custom-tabs .tabs .tab-title:focus, 
    .custom-tabs .tabs .tab-title:hover {
        background-color: black;
        color: white;
    }
    .custom-tabs .tabs .tab-title {
        border-radius: 5px;
        padding-top: 5px !important;
        text-transform: none !important;
        margin: 0px 5px;
    }
    .custom-tabs .tabs-nav li.et-opened:before {
        display: none;
    }
    .custom-tabs .et-tabs-wrapper .tabs-nav {border-bottom: none;}

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 15:33

    Hello, ljimenez,

    Thank you for your response.

    Was your problem solved – https://prnt.sc/fVZOH1NmMkEm ?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 15:32

    Hello, Ljimenez,

    Thank you for your response.

    As we can see, you have a few Home pages: “Home minimal-electronics” – it is fine and created using Elementor, and your “Homepage” with the default editor.
    Have you changed the Front page? We’ve fixed the problem on your “Homepage” by disabling https://prnt.sc/hvScWUqnBcHx

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 15:27

    Hello, Arbadev,

    Thank you for getting in touch with us.

    Please temporarily disable next options: Memu cache, Static blocks cache, Remove Query Strings From Static Resources (in Theme Options > Speed Optimization).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 15:23

    Hello @Theo,

    Thank you for getting in touch with us.

    We do not have URL of your site and temporary wp-admin access, to be able to check the situation.

    Please do the next test: check how language switching works when the default WooCommerce theme – Storefron is activated.

    At first sight, your request is independent of the theme functionality, so should not be addressed to our support team.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 14:42

    Hello Rose,

    Thank you for your response.

    Please try the next custom CSS code:

    .single-product .cross-sell-products-title {
        display: none !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 14:40

    Hello, Gewoonbovenaan,

    Thank you for your response.

    Please check now – https://prnt.sc/iqPXkQwiE7bm https://prnt.sc/fjWlF_Ai3H6L https://prnt.sc/nUiRuLwWQe_X

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 13:41

    Hello, Gewoonbovenaan,

    Thank you for getting in touch with us.

    Please try to add the next code in CUstom CSS for page area:

    .vc_tta-color-black.vc_tta-style-modern .vc_tta-tab.vc_active>a,
    .vc_tta-color-black.vc_tta-style-modern .vc_tta-tab>a:focus, .vc_tta-color-black.vc_tta-style-modern .vc_tta-tab>a:hover {
        color: white;
        background-color: black;
        border-color: black;
        padding: 5px 30px;
    }
    .vc_tta-color-black.vc_tta-style-modern .vc_tta-tab>a {
        color: black;
        background-color: white;
        border-color: white;
        padding: 5px 30px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 13:31

    Hello, Yuvi,

    Thank you for your response.

    It means the situation with ‘Basket’ is independent of our theme, so we, as the theme support team, can’t help you, unfortunately.

    We can contact woocommerce support – https://wordpress.org/support/plugin/woocommerce/

    Please note that theme support can assist with questions that are strictly related to the theme, only.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 12:51

    Hello, Geleriyaproads,

    Thank you for your response.

    Regenerate thumbnails is a free plugin – https://prnt.sc/bD22B2ibl3tp

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 12:50

    Hello, Arun Pandit,

    Thank you for contacting us and for using XStore.

    In order to fulfill your request, an additional plugin is required to analyze a large amount of data. Here are some examples of plugins (most of them have a refund policy available, so you can purchase/test/return them if they don’t suit you). We are not affiliated with these plugins, so we cannot take responsibility for their performance. We recommend that you reach out to the plugin developers with any pre-sale questions to confirm if they can achieve your desired result and if a refund is possible if the plugin does not meet your expectations:
    1/ https://codecanyon.net/item/woof-woocommerce-products-filter/11498469
    2/ https://berocket.com/woocommerce-ajax-products-filter/
    3/ https://barn2.com/wordpress-plugins/woocommerce-product-filters/

    If you do not want to use additional plugins, you can send a request for additional customization of new functionality in files, for example – https://www.codeable.io/?ref=qGTdX (it is paid customization service).

    Additional customization in files is out of our basic support scope.

    Please read about tags and attributes here – https://woocommerce.com/document/managing-product-taxonomies/#product-tags

    Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.
    Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.
    Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.
    Local attributes can be edited/deleted for every product individually because they were created in such a way.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 12:17

    Hello, @entiria,

    In case you tried to disable all 3rd party plugins and this doesn’t help, please do the next tests also:
    – check how menus work with the default WooCommerce theme – Storefront activated.
    – make sure that your custom changes in files are not a reason for the problem.

    Let us know the results.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 12:09

    Hello, Entiria,

    Thank you for your response.

    Have you tried to create a custom header? https://prnt.sc/Ff2tq_7O0dp9

    Please provide temporary wp-admin access, so we can check your settings.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 12:07

    Hello, Fonebuzz,

    Thank you for contacting us and for using XStore.

    Could you please record a video of the problem? Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 12:05

    Hello, Geleriyaproads,

    Thank you for contacting us and for using XStore.

    Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    The size of images for the Shop page is taken from Appearance > Customize > WooCommerce > Product Images > Thumbnails width.
    Go to mentioned settings and change Thumbnail Width 300 to 690 value. Then regenerate thumbnails using plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 10:58

    Hello @ubansal,

    We added the next code https://prnt.sc/iUV3qafVteYP You can change -50px to the desired value;

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 10:33

    Hello, Artibdfl,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    You can contact the support of the plugin to get assistance from their side.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 10:28

    Hello, Arbadev,

    Thank you for getting in touch with us.

    You may try third-party plugin, for example, https://wordpress.org/plugins/webp-express/ or similar. It does not depend on the theme but on WordPress https://www.wpbeginner.com/wp-tutorials/how-to-use-webp-images-in-wordpress/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 08:52

    Hello, Henrik,

    Thank you for contacting us and for using XStore.

    1/ Please provide URL of page from your video.

    2/ Provide URL of page with the login form + username and password.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 08:50

    Hello, @ubansal,

    Please check now – https://prnt.sc/fnrCWUtWNH3T

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 08:48

    Hello @ubansal,

    Thank you for your response.

    We’ve added the next custom CSS code: https://prnt.sc/neEZ-hDHDzOW

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 08:43

    Hello, @ubansal,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please change this custom CSS code https://prnt.sc/xD4LXOBTNATI to

    @media only screen and (max-width: 768px) {
     .single-product div#swiper-unique-id-2 {
         display: none;
     }
     .product-images {
         margin-bottom: 10px;
     }
    }

    We hope this answer is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 08:39

    Hello @ubansal,

    Thank you for your response.

    Please provide URL of page from your screenshot.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 08:36

    Hello, Rolnorte,

    Thank you for your patience.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 08:12

    Hello, Andre,

    Thank you for your response.

    Please provide URL of product that has Cross-Sells.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 08:03

    Hello, Sinh,

    Thank you for contacting us and for using XStore.

    Do you mean these icons – https://prnt.sc/GAbhkULNzUqU ? Edit menu > menu item settings – https://prnt.sc/QJ2CfDCk8Ger

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 07:54

    Hello, Configoods,

    Thank you for contacting us and for using XStore.

    Please check the next screenshot – https://prnt.sc/WFhEKhA2nP_M

    or use the next custom CSS code:

    .xstore-wishlist-page .form-actions .et-call-popup {
        display:none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 07:50

    Hello, Jaroh,

    Thank you for contacting us and for using XStore.

    Could you please check how it works when Advanced Layout is disabled in Theme Options > WooCommerce > Cart/Checkout Layout?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 07:46

    Hello, ljimenez,

    Thank you for contacting us and for using XStore.

    Have you changed wp-admin access? We can’t log in https://prnt.sc/ona4OcQdzo88

    Kind Regards,
    8theme team

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    Viewing 15,660 results - 15,631 through 15,660 (of 68,227 total)
Viewing 30 posts - 15,631 through 15,660 (of 68,227 total)
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