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Product page is very slow when using more variations

This topic has 14 replies, 2 voices, and was last updated 9 months ago ago by Rose Tyler

yuvi

Participant

July 8, 2023 at 21:32

Almost all the products on my webstore that has slightly more options are not working on the front end. The page is loading fine but the moment you select a variation, it keeps scrolling and scrolling and loading and loading forever. It never ends. Even tried waiting for up to 15 mins at a stretch. It wont load.

Including the login details etc. Please fix this as it is costing me loss of business every day.

I have recorded a video of the issue and it is enclosed in private. Have included other crucial details too.

Please help fix this asap as it is causing losses every hour it stays so.

Please, contact administrator
for this information.

#361552 Copied Theme version: 9.1.8

13 Answers

Rose Tyler

Support staff

July 9, 2023 at 09:32

Hello, Yuvi,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please check the screenshot in the Private Content area, there is a js error from Advanced Product Fields for WooCommerce plugin.
Once we disable this plugin, variations can be loaded, so you need to contact support of the plugin to solve the problem.

Kind Regards,
8theme team

Please contact administrator
for this information.

#361578 Copied

yuvi

Participant

July 11, 2023 at 14:14

I have removed the plugin. Can you please confirm if the issue is resolved.

I also wanted to ask how I can change the word ‘Basket’ to ‘Shipping Cart’ everywhere?

#361755 Copied

Rose Tyler

Support staff

July 11, 2023 at 15:49

Hello, Yuvi,

Thank you for your response.

1/ As we can see, variations are loaded fine right now.

2/ You may use Loco Translate plugin > create a translation for the theme and all plugins from which ‘Basket’ word comes and change it there.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#361763 Copied

yuvi

Participant

July 13, 2023 at 08:08

2. So much to replace just one word ‘Basket’ ? Is there an easier alternative without using a plugin? I am sure ‘basket’ is not the standard Woocommerce word, then why is it that I see ‘Basket’ everywhere on the theme? Please suggest. I am not using any plugin for cart specifically. Only this theme and its URLs.

3. Also Home Page > Shopping Cart Icon at top right corner – I want it to indicate the number of items in the cart, same as it does at the top of the mini cart. Please suggest.

#361864 Copied

Rose Tyler

Support staff

July 13, 2023 at 11:22

Hello, Yuvi,

2/ As you can see on our demos, by default there is “Add to cart” text https://xstore.8theme.com/elementor/demos/niche-market02/product/air-fryer-with-dualzone/
Try to disable 3rd party plugins on your site to find out from which one the ‘Basket’ comes.
Or try to activate Storefront – default WooCommerce theme, and check the content of the button. If you see “Basket” with the Storefront theme too, it means this text is independent of our theme.

3/ Header builder > Cart > Quantity > On.

Kind Regards,
8theme team

#361889 Copied

yuvi

Participant

July 13, 2023 at 15:50

Another problem faced when trying to update the theme and the associated plugin. Screenshot below –

Please contact administrator
for this information.

#361913 Copied

Rose Tyler

Support staff

July 13, 2023 at 15:52

Hello, Yuvi,

About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539
This problem occurs when you are trying to update the theme or plugin on the different domain that the theme was activated (for example you activated the theme on localhost and moved it to live domain). Re-activation as described in the topic will help you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#361915 Copied

yuvi

Participant

July 14, 2023 at 09:49

I have done this reactivation last time as well. Will I have to do this all the time in future too ?

#361962 Copied

Rose Tyler

Support staff

July 14, 2023 at 10:18

Hello, Yuvi,

It should be done 1 time on 1 site.

Kind Regards,
8theme team

#361967 Copied

yuvi

Participant

August 3, 2023 at 13:03

I have tried disable all the plugins and also the theme.

And yet the ‘Basket’ term won’t go away. Can you please help me here.

The login details are still the same.

#363597 Copied

Rose Tyler

Support staff

August 3, 2023 at 13:31

Hello, Yuvi,

Thank you for your response.

It means the situation with ‘Basket’ is independent of our theme, so we, as the theme support team, can’t help you, unfortunately.

We can contact woocommerce support – https://wordpress.org/support/plugin/woocommerce/

Please note that theme support can assist with questions that are strictly related to the theme, only.

Kind Regards,
8theme team

#363598 Copied

yuvi

Participant

August 3, 2023 at 16:00

Ok understood. I will take it up with them.

Meanwhile one more issue that bothers me is that the XStore has a lot of branding already. How do I get rid of it.

Everywhere it is XStore.. Xstore.

There are even floating buttons (see screenshot)

How to get rid of all this branding?

Please contact administrator
for this information.

#363625 Copied

Rose Tyler

Support staff

August 3, 2023 at 19:41

Hello, Yuvi,

Thank you for your response.

Please read next articles – https://xstore.helpscoutdocs.com/article/130-xstore-documentation-beacon https://xstore.helpscoutdocs.com/article/108-white-label-branding-plugin

We hope this information is helpful.

Kind Regards,
8theme team

#363641 Copied
Tagged: optimization, product page, slow, templates, variations, woocommerce, wordpress
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