Hello, Gulsher Ali,
Thank you for contacting us and for using XStore.
Please go to Theme options > WooCommerce > Shop > Catalog Mode > disable Catalog Mode.
Best Regards,
8Theme’s Team.
Hello, Gulsher Ali,
Thank you for contacting us and for using XStore.
Please go to Theme options > WooCommerce > Shop > Catalog Mode > disable Catalog Mode.
Best Regards,
8Theme’s Team.
Hello, Brndvnrdn,
Please change this part of code https://prnt.sc/S4Kgip7yTraq to:
.single-product-builder .connect-block-element-Cfiym {
flex-direction: column !important;
-webkit-box-align: end;
-ms-flex-align: end;
align-items: end;
}
Kind Regards,
8theme team
Hello, Fabio,
Thank you for your response.
Please try to use the next custom CSS code:
body.rtl, .rtl h1, .rtl h2, .rtl h3, .rtl h4, .rtl h5, .rtl h6, .rtl .products-title {
font-family: Cairo, sans-serif !important;
}
Kind Regards,
8theme team
Hello, Fabio,
Thank you for contacting us and for using XStore.
Please provide URL of your site arabic version.
Kind Regards,
8theme team
Hello, Stefan,
Thank you for your response.
1/ grocery-market – https://we.tl/t-aTGmV1aYdX
2/ beauty-and-cosmetics – https://we.tl/t-4nUj976gKh
To import the file, please go to Theme Options > WooCommerce > Single Product Builder > Import/Export > Import.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Brndvnrdn,
Thank you for your response.
Please try the next code:
@media only screen and (max-width: 480px) {
.single-product-builder .et_product-block form.cart .quantity-wrapper:before {
display: none;
}
.single-product-builder .connect-block-element-Cfiym {
flex-direction: column !important;
}
.single-product .stock {
padding-right: 0px;
}
}
Kind Regards,
8theme team
Hello, Brndvnrdn,
Thank you for getting in touch with us.
There is no such option, but custom CSS code can be used.
Please provide URL of product from your site.
Kind Regards,
8theme team
Hello, Stefan,
Thank you for contacting us and for using XStore.
The layout of which demo you are looking for?
We can send files with settings at your request.
Kind Regards,
8theme team
Hello, Ljimenez,
We are glad that you fixed it.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, N Nandan,
Thank you for your response.
1/ To remove the search bar from the 404 page, please go to Theme Options > 404 page > enter your own content.
Please test how it works before your next response here.
2/ “then guide me on how to make the “search-result-page” that comes after searching using the search bar present in 404-page to be same as the search-result page everywhere else” – there is no such option, because mentioned searches are different and there is no quick way to change it without additional customization in files which is out of our basic support scope, unfortunately.
Kind Regards,
8theme team
Hello, Zjulie1,
Thank you for getting in touch with us.
Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too).
If the result is independent of the activated theme, contact support of NitroPack support.
We hope this answer is helpful.
Kind Regards,
8theme team
Hello, David Zoque,
Thank you for your response.
Our theme searches by title, description, SKU, posts, and pages, but does not search by tags, brands, or categories. For more information, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/.
If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.
Kind Regards,
8theme team
Hello, Ljimenez,
Thank you for getting in touch with us.
Please address this question to wp reset plugin authors.
Also, you can create a full backup before the reset or backup of functions.php file.
Kind Regards,
8theme team
Hello, Ljimenez,
Thank you for your response.
If the situation is independent of the theme activated on your site, it means it is independent of our XStore, so our support team can’t assist you in this case.
You can contact support of the 3rd party plugin on your site or maybe WooCommerce support – https://wordpress.org/support/plugin/woocommerce/
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Chia,
Thank you for contacting us and for using XStore.
Please check the screenshot of the error in the Private Content area.
In the WooCommerce > Status > Logs, you can see that the problem is caused by J&T Express Malaysia plugin.
We’ve disabled the plugin and adding to the cart works fine now.
You need to contact the support team of the plugin and ask to fix the problem.
Kind Regards,
8theme team
Hello, 45stor45,
Thank you for getting in touch with us.
Elementor > Settings > Integrations > WooCommerce > Choose Disable to opt out of using Elementor’s Mini Cart template https://elementor.com/help/menu-cart-widget-pro/
Clear all cache and check the result.
We hope this information is helpful.
Kind Regards,
8theme team
Hello, William Hsueh,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please check the screenshot of what we can see on your site, we added it to the Private Content area.
Clear cache of your browser and check the “off-cavnins” then.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Hello, Vidomarketing,
Thank you for contacting us and for using XStore.
Please use the next custom CSS code:
#header.sticky-on>[class*=header-wrapper]>.sticky:last-of-type, #header.sticky>[class*=header-wrapper]>.sticky-on:last-of-type>div {
box-shadow: none;
}
We hope this answer is helpful.
Kind Regards,
8theme team
Hello, Yuvi,
Thank you for your response.
Please read next articles – https://www.8theme.com/documentation/docs/xstore-documentation-beacon/ https://www.8theme.com/documentation/docs/white-label-branding-plugin/
We hope this information is helpful.
Kind Regards,
8theme team
Hello, David Zoque,
Thank you for contacting us and for using XStore.
Do you mean the search in the header of the site? Please go to Header Builder > Search, you will find “Search By” settings.
For example, search by products, mean the search will be done by products titles and descriptions.
We hope this information is helpful.
Kind Regards,
8theme team
Hello, Ljimenez,
Thank you for your response.
On the screenshot, you can see path: plugins/woocommerce. It means the “SSSSS” content comes from WooCommerce, so please contact their support – https://wordpress.org/support/plugin/woocommerce/
Kind Regards,
8theme team
Hello, Kokke,
Thank you for contacting us and for using XStore.
We did not get reports from our customers about problems with the scroll snap function.
Please follow Elementor documentation and video tutorial (Learn How To Use Scroll Snap) – https://elementor.com/features/scroll-snap/
Configure it according to the video. If this doesn’t work with XStore theme activated, please check how it works with the default WooCommerce theme – Storefront.
In case a problem persists independently of the activated theme, you will need to contact Elementor support.
We hope this information is helpful.
Kind Regards,
8theme team
Hello, Sinh,
Thank you for contacting us and for using XStore.
Do you mean this demo – https://xstore.8theme.com/elementor2/furniture3/ ? Edit Home page using Elementor – https://prnt.sc/FCx8NJXn9_hP
Read more in the documentation of Elementor – https://elementor.com/academy/get-started/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, @entiria,
We’ve installed the Storefront theme and temporarily activate it on your site. Appearance > Menus works the same independently of the activated theme.
It means the situation is independent of XStore.
If you have a lot of menu items and can’t save some menu options then you need to increase PHP Max Input Vars. Try to set 5000 or 8000. Contact your hosting provider to get assistance with this.
If you need further assistance from our side, please provide a video where problems with our theme are visible, but where they are solved after Storefront theme activation.
Additionally, please note that widgets may change positions after switching themes. To avoid this, please open the Appearance > Widgets tab before switching themes, so that you can move the widgets to the correct area after switching back.
We hope this information is helpful.
Best Regards,
8Theme’s Team.
Hello, LMcompany,
Thank you for contacting us and for using XStore.
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Than, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
Kind Regards,
8theme team
Hello, Ljimenez,
Thank you for your response.
Please check the screenshot in the private content area.
Kind Regards,
8theme team
Hello, ljimenez,
We did nothing. Just opened the site after your response.
Kind Regards,
8theme team
Hello, Ljimenez,
Please go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too.
Kind Regards,
8theme team
Hello @Jimmy,
One of our developers checked the situation on your site. Please contact authors of the plugin:
We suggest adding Variation Swatches initialization after the filtering has been completed. To do this, please add the following code at the moment after the filtered content has been loaded on the page.
if ( etTheme.reinitSwatches !== undefined ) etTheme.reinitSwatches();
Best Regards,
8Theme’s Team.
Hello, Ljimenez,
Please check how it works with the default WooCommerce theme – Storefront activated on your site.
Let us know the result.
Kind Regards,
8theme team